Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Director - Audience

Company: Black & White Zebra

Location: USA

Posted Dec 02, 2025

This job description seeks a Director of Audience to drive audience growth through content strategy, cross-channel distribution, and team leadership. The role emphasizes building a scalable content engine, enhancing reader engagement, and converting readership into subscribers. The company highlights its mission to empower professionals through thought leadership and innovation in a fast-growing media tech environment.

SME Automation Engineer – DoD DevSecOps & CI/CD

Company: Guidehouse

Location: USA

Posted Dec 02, 2025

The job posting is for a senior automation engineering role within the Department of Defense. The position requires extensive experience in automation, DevSecOps, and CI/CD pipelines. The role involves leading automation initiatives, establishing goals and frameworks, and ensuring compliance with DoD standards. The company offers a competitive compensation package and benefits.

Account Manager - Serving Churches

Company: Chaney & Associates

Location: USA

Posted Dec 02, 2025

Chaney & Associates empowers churches with cloud-based accounting and consulting services. They offer growth opportunities, a tech-savvy environment, and a focus on client relationships. The ideal candidate should have strong leadership skills, accounting expertise, and a commitment to excellence.

Marketing Operations Specialist

Company: Clear Capital | CubiCasa

Location: USA

Posted Dec 02, 2025

Clear Capital is seeking a detail-oriented Marketing Operations Specialist with 3+ years of experience to assist the Director of Marketing Operations. The role involves campaign operations, data management, reporting, and learning marketing automation platforms like HubSpot and Salesforce. The company offers competitive compensation, benefits, and career development opportunities.

Program Manager - Tribal & Rural Health

Company: CareMessage

Location: USA

Posted Dec 02, 2025

CareMessage is seeking a strategic and experienced Program Manager for Tribal and Rural Health to cultivate relationships, drive adoption, engagement, acquisition, and retention in the Tribal and Rural Health Market. The role involves collaborating with internal teams, aligning with Implementation, Product, and Leadership to deliver measurable outcomes and exceptional customer experiences. The ideal candidate should have experience working with Tribal Health organizations and building trust within complex healthcare networks.

Marketing Manager

Company: PROCEPT BioRobotics

Location: Japan

Posted Dec 02, 2025

PROCEPT BioRobotics is a company focused on revolutionizing treatment for benign prostatic hyperplasia through surgical robotics innovation. They prioritize patient care, provide effective treatment options for surgeons, and uphold shareholder trust. The company offers career growth opportunities and a supportive work environment. The Marketing Manager APAC role involves designing and executing marketing strategies across the APAC region, with a focus on product management, utilization, disposables, education, and customer engagement events.

Product Marketing Manager

Company: Clear Capital | CubiCasa

Location: USA

Posted Dec 02, 2025

This job posting seeks a high-impact Product Marketing Manager with B2B experience in SaaS/FinTech/DataAnalytics, emphasizing GTM strategy, sales enablement, and market intelligence. The role involves product positioning, competitive analysis, and creating sales tools. Clear Capital offers competitive compensation, benefits, and career development opportunities within a mission-driven real estate tech company.

Director - Audience

Company: Black & White Zebra

Location: Canada

Posted Dec 02, 2025

This job description outlines a Director of Audience role focused on driving subscriber growth, enhancing content engagement, and expanding cross-channel reach through strategic leadership of content teams and editorial systems. The position emphasizes building scalable content engines, improving audience acquisition, and fostering a culture of innovation within a fast-growing media company.

VA Exp. IP PTF Medical Coders - FT & PT

Company: Cooper Thomas

Location: USA

Posted Dec 02, 2025

Cooper Thomas LLC is offering full-time and part-time remote medical coding positions for VA experienced Inpatient PTF Coders with at least 2 years of experience. The company provides a signing bonus of $2000 for qualified candidates with an active Background Investigation PIV Card and Moonlighter or Contractor Citrix Network Account. The positions require knowledge of CPT, ICD-10, and DRG assignment, and the ability to code with 95% accuracy.

Director - Channel Marketing

Company: Yubico

Location: USA

Posted Dec 02, 2025

Yubico promotes secure technology and global innovation, offering competitive benefits and a collaborative culture. They seek a Director for Channel Marketing to expand their partner ecosystem.

Software Engineer II

Company: Qualia

Location: USA

Posted Dec 02, 2025

Qualia is a leading B2B real estate technology company that provides a simple, secure, and enjoyable home buying and selling experience. They offer products for SMBs and Enterprises, bringing together users from across the real estate ecosystem onto a single shared digital closing platform. Qualia is hiring entrepreneurial engineers to join their product-focused engineering team, focusing on building web technologies and developing new products and features.

Content Marketing Specialist

Company: Clear Capital | CubiCasa

Location: USA

Posted Dec 02, 2025

Clear Capital is seeking a Content Marketing Specialist to drive growth through creative content strategies. The role involves creating compelling content, defining brand voice, and optimizing SEO while offering competitive compensation, comprehensive benefits, and career development opportunities. The company emphasizes mission-driven work and values integrity, empathy, and excellence.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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