Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Content Designer Monopoly GO!

Company: Scopely

Location: UK

Posted Dec 02, 2025

Scopely is seeking a Content Designer for their Monopoly GO game, which is a key franchise enjoyed by millions of players worldwide. The role involves designing high-quality themes and narratives, creating clear copy, collaborating with global teams, and staying updated on mobile gaming industry trends.

AI Conversation Designer

Company: JustAnswer

Location: Remote

Posted Dec 02, 2025

The role of AI Conversation Designer at JustAnswer involves designing natural, human-like chat experiences that blend creativity, data, and AI innovation. The position requires 2+ years of experience in chatbot design, familiarity with conversational platforms, strong writing skills, and data analysis abilities. The role offers the opportunity to shape how millions of people interact with intelligent chat experiences and make a measurable business impact.

Principal Product Manager

Company: Synthesia

Location: Remote

Posted Dec 02, 2025

The text promotes Synthesia's AI video platform, highlighting its mission to simplify video creation, growth achievements, and job opportunities. It emphasizes innovation, scalability, and success in the market while showcasing trust from major brands and competitive funding.

Senior Real-World Evidence (RWE) Analyst / Programmer

Company: ClinChoice

Location: Remote

Posted Dec 02, 2025

ClinChoice seeks a Senior RealWorld Evidence Analyst with expertise in statistical programming and real-world data. The role involves collaborative work on evidence studies, with opportunities for career growth in a supportive, globally oriented CRO environment.

Senior Software Engineer - Guest & Host

Company: Airbnb

Location: USA

Posted Dec 02, 2025

This text describes Airbnb's job opportunity for senior backend engineers focusing on collaborative tools and hosting services. It highlights the team's work on access control, cohosting tools, and marketplace features while emphasizing collaboration, innovation, and inclusion in a global environment.

Senior Software Engineer - Cities

Company: Airbnb

Location: USA

Posted Dec 02, 2025

The Cities team at Airbnb serves guests, hosts, and regulators to ensure global compliance with local regulations. The team owns tier 01 flows, end-to-end host experience, government-facing products, and foundational quality services. They work in an inclusive and supportive environment, promoting career development and internal mobility. The role involves building scalable systems, collaborating with cross-functional teams, and engaging with industry and governmental partners to drive technology strategy.

Staff Front End TypeScript Developer

Company: Acquird.io

Location: Remote

Posted Dec 02, 2025

The company is a profitable B2B SaaS platform that helps marketing teams with data segmentation and targeted campaigns. They are looking for an outstanding Senior Front End TypeScript Engineer to join their core Web Applications team. The role is 100% remote, open to PST to EST time zones, and requires 7+ years of experience building complex services in JavaScript and TypeScript.

Staff Product Manager - AI Security, Data Access Governance and DLP

Company: Dropbox

Location: Canada

Posted Dec 02, 2025

Dropbox is expanding its AI-powered security capabilities to help SMB and midmarket businesses secure and manage their content. The company is seeking a Staff Product Manager to lead the development of next-generation security products, integrate Nira's governance capabilities, and drive a standalone security offering for the broader market.

Senior Legal Counsel - Commercial

Company: Tines

Location: USA

Posted Dec 02, 2025

Tines is seeking a proactive Senior Legal Counsel Commercial to join their growing Legal team. The role involves leading and negotiating commercial transactions, collaborating cross-functionally, and contributing to the buildout of the in-house Legal function. The ideal candidate should have a JD, 7+ years of experience, and strong commercial judgment.

Senior Manager - Analytics

Company: JustAnswer

Location: Remote

Posted Dec 02, 2025

The Senior Manager Analytics role at JustAnswer involves leading a team to build data-driven insights and frameworks that guide smarter decisions, fuel innovation, and transform how people connect with expertise. The role requires a balance of strategic vision, hands-on technical skills, and mentorship to help the team and company reach the next level of data maturity.

Staff Design Technologist, UX + AI Tools & Transformation

Company: HubSpot

Location: Remote

Posted Dec 02, 2025

HubSpot is seeking a strategic Staff Design Technologist to develop AI-augmented tools and workflows for their UX team of 250+ designers and researchers. The role involves building AI tools to enhance creativity, driving AI transformation, prototyping and deploying applications, setting technical standards, collaborating with cross-functional teams, and elevating AI fluency. The ideal candidate has strong full-stack development experience, a portfolio demonstrating AI-powered tool building, direct experience with AI applications, curiosity to explore emerging AI capabilities, fluency in design workflows, and excellent technical communication skills.

Staff Product Manager - AI Security, Data Access Governance and DLP

Company: Dropbox

Location: USA

Posted Dec 02, 2025

Dropbox is expanding its AI-powered security capabilities to help SMB and midmarket businesses secure and manage their content. The company is seeking a Staff Product Manager to lead the development of next-generation security products, integrate Nira's governance capabilities, and drive a standalone security offering for the broader market.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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