Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Technical Support Engineer

Company: Magnet Forensics

Location: UK

Posted Dec 02, 2025

Magnet Forensics is a global leader in digital investigative software, serving thousands of customers worldwide. The company is expanding its global presence and is looking for a Technical Support Engineer to provide frontline technical support to customers using their mobile access and extraction suite of products. The role involves delivering exceptional customer service, maintaining case health, collaborating with teams, and contributing to a customer-facing knowledge base.

Data Migration Engineer

Company: NECSWS

Location: UK

Posted Dec 02, 2025

The company is seeking an experienced Data Migration Engineer to support a large-scale migration project. The role involves designing, developing, and executing migration strategies to ensure data is transferred accurately, securely, and efficiently. The ideal candidate should have strong SQL expertise, particularly in MySQL, and be able to take ownership of migration tasks, identify risks, and collaborate with stakeholders.

Sr Account Executive

Company: KlearNow.ai

Location: UK

Posted Dec 02, 2025

KlearNowAI promotes its mission to futurize global trade through AI-powered solutions, emphasizing empowerment of supply chains and a people-first culture. The company highlights opportunities for growth, innovation, and impactful roles in logistics, with a focus on diversity and professional development.

Director Trust & Safety, Player Care - Monopoly GO!

Company: Scopely

Location: UK,Ireland,Portugal

Posted Dec 02, 2025

Scopely is seeking a Director of Trust and Safety to lead a high-performing team in ensuring player integrity, security, and confidence across their games and services. The role involves building and scaling a multidisciplinary Trust & Safety organization, driving counter-cheating excellence, protecting player accounts, managing key tech partnerships, shaping policy and process, collaborating across teams, and owning business outcomes.

Solution Engineer

Company: Yubico

Location: France

Posted Dec 02, 2025

Yubico, a secure authentication leader, emphasizes global security and employee well-being. They offer flexible work and philanthropy, seeking Solutions Engineers for growth.

Assistant Controller

Company: Shippo

Location: USA

Posted Dec 02, 2025

Shippo is a shipping platform that provides ecommerce businesses with competitive shipping rates, label printing, automated international documents, shipment tracking, and returns processing. The company's Finance team is seeking a Senior Manager/Director Assistant Controller to lead and scale core operational accounting processes, including payroll, benefits, accounts payable, reimbursements, operating expenses, and tax. The ideal candidate will have 10+ years of progressive accounting experience, strong knowledge of US GAAP and operational accounting best practices, and experience using Ramp and Netsuite.

Associate Machine Learning Engineer - Trust & Safety Intelligence

Company: Spotify

Location: USA

Posted Dec 02, 2025

The text highlights Spotify's Trust & Safety team developing AI/ML systems for platform safety, emphasizing innovation, collaboration, and compliance. It outlines roles in building scalable models, ensuring transparency, and fostering inclusive workplaces while showcasing the company's mission and benefits.

Creative Lead / Design Director

Company: Canva

Location: United Arab Emirates

Posted Dec 02, 2025

The Creative Lead Content MENAP role is responsible for shaping the creative direction of content for the MENAP region, ensuring it aligns with Canvas' goals and cultural nuances. The role involves leading a team of local creatives, collaborating with cross-functional teams, and driving user engagement and revenue growth through high-quality, locally relevant content.

Database Administrator

Company: ImageTrend

Location: USA

Posted Dec 02, 2025

ImageTrend Inc is a company dedicated to providing software solutions, data analytics, and services for healthcare and emergency response. They value innovation, client commitment, and world-class implementation and support. The Database Administrator role is responsible for ensuring database stability, security, and performance, collaborating with development teams, and maintaining data integrity.

Technical Support Representative I

Company: Seagull Software

Location: USA

Posted Dec 02, 2025

Seagull Software LLC is a global leader in real-time item-level visibility and label management solutions. They provide innovative tools for traceability, authentication, and automated inventory management. The company offers a BarTender platform for designing, managing, printing, and automating the production of labels, barcodes, and RFID tags. Seagull Software is a growing, profitable midsize business with a 40-year history, headquartered in Redmond, Washington, with offices across the US, Europe, and Asia.

Software Development Engineer in Test

Company: Magnet Forensics

Location: USA

Posted Dec 02, 2025

Magnet Forensics is a global leader in digital investigative software development. They are expanding their team and seeking a Software Development Engineer in Test (SDET) to join their Quality Assurance team. The company offers competitive compensation, benefits, and a commitment to continuous learning and diversity.

Media Supervisor - Paid Social

Company: EVERSANA

Location: USA

Posted Dec 02, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide next-generation creative, media, and data analytics services for clients. The company values diversity, inclusion, and patient-centricity. They are looking for a Media Supervisor Paid Social to lead and manage paid social campaigns for health and life sciences clients.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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