Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior MDM Application Engineer

Company: Twilio

Location: Colombia

Posted Nov 30, 2025

The job posting is for a MDM Senior Application Engineer role at Twilio, focusing on developing and managing their MDM practice. The ideal candidate should have 6+ years of experience in MDM, strong analytical and communication skills, and be able to define and drive the enterprise MDM strategy. The role offers competitive pay, generous time off, and opportunities for growth and learning.

Head of Sales Operations

Company: Loka, Inc

Location: Latin America,North Macedonia,Portugal

Posted Nov 30, 2025

Loka highlights its achievements, including AWS recognition, and seeks a Head of Sales Operations to drive growth. The role involves leading sales operations, integrating teams, and scaling processes. The company offers remote work, benefits, and a collaborative environment.

Senior Cloud Platform Engineer

Company: Mapbox

Location: UK

Posted Nov 30, 2025

Mapbox is a leading real-time location platform that provides tools for navigation and location-aware businesses. The Cloud Platform team at Mapbox provides infrastructure and frameworks for Mapbox services in AWS. They are seeking a Software Development Engineer II to deliver cloud-native containerized infrastructure and deployment platforms.

Account Solution Consultant

Company: Anaplan

Location: Germany

Posted Nov 30, 2025

The role of a Solution Consultant at Anaplan involves helping iconic brands solve their most pressing high-stakes challenges by architecting a new future for how companies plan, decide, and act. The position requires strategic discovery sessions, tailored demonstrations, and high-impact proof-of-concept models to showcase Anaplan's value. The ideal candidate should have a passion for problem-solving, the ability to simplify complex ideas, and experience in presales solution consulting or business transformation roles.

Software Engineering Manager - Ads Reporting

Company: Reddit

Location: USA

Posted Nov 30, 2025

The Ads Reporting team at Reddit focuses on innovation and growth, managing two workstreams to provide insights for advertisers. The Engineering Manager role involves leading teams, collaborating across departments, and ensuring technical scalability. Benefits include remote work, healthcare, and equity.

Senior Sales Engineer

Company: Branch

Location: USA

Posted Nov 30, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible financial services and building inclusive products. They value diversity, innovation, and collaboration, and are looking for a Senior Sales Engineer to manage technical aspects of the sales cycle and act as a liaison between sales, product, security, and professional services teams.

Solutions Architect II

Company: Outliant

Location: Anywhere

Posted Nov 30, 2025

Ignite Visibility is a leading digital marketing agency offering a remote Solutions Architect II role with opportunities for growth, innovation, and impactful projects. The position emphasizes strategic collaboration, technical expertise, and a supportive work environment.

B2B Revenue Operations Manager

Company: Guidebook

Location: USA

Posted Nov 30, 2025

Guidebook seeks a B2B Revenue Operations Manager to optimize sales processes, manage CRM systems, and enhance marketing automation. The role involves cross-functional collaboration and tech stack integration, with competitive compensation and benefits.

VP Finance

Company: Futurhealth

Location: USA

Posted Nov 30, 2025

The VP of Finance role at FuturHealth requires strategic leadership to drive financial discipline, operational efficiency, and growth through comprehensive planning and compliance.

Staff Engineer, GitLab Delivery - Operate

Company: GitLab

Location: North America,Latin America,EMEA

Posted Nov 30, 2025

The role of Staff Engineer at GitLab Operate team involves leading technical direction for self-managed deployment strategy, focusing on zero-downtime upgrades and operational excellence at scale. The team serves as a bridge between GitLab engineering and self-managed customers, ensuring products are easily deployable, secure, and scalable across various environments.

Offensive Security Engineer - Agent Security

Company: OpenAI

Location: USA

Posted Nov 30, 2025

This text describes OpenAI's Security team mission and a Principal-level Offensive Security Engineer role focusing on strengthening security posture through innovative attack simulations, collaboration with defensive teams, and securing AI-powered products. The role emphasizes vulnerability hunting, automation, and influencing security strategy while requiring expertise in AI systems and offensive security operations.

Senior Full Stack PHP/JS Engineer - Core Team

Company: InnoCraft

Location: Germany

Posted Nov 30, 2025

This job posting highlights a Senior Full Stack Engineer role at Matomo, emphasizing opportunities to shape the future of an open-source platform, collaborate with a talented team, and contribute to impactful projects. The position offers remote work, career growth, and a mission-driven environment with strong privacy and ethical focus.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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