Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Sr. Growth Marketing Manager

Company: iHerb

Location: United Arab Emirates

Posted Nov 27, 2025

The Sr Marketing Manager Growth Marketing MENA Markets role is responsible for driving growth strategy across performance marketing channels in the MENA region. The role involves managing paid search, shopping, paid social, display, and video advertising to drive sales, new customer acquisition, and eCommerce app user acquisition. The Senior Manager will build and develop a high-performing team, collaborate with cross-functional stakeholders, and optimize performance marketing campaigns to meet iHerb's goals.

Program Manager

Company: Myriad360

Location: Remote

Posted Nov 27, 2025

This job description seeks a seasoned Program Manager with expertise in complex projects and client relationships, emphasizing strategic mindset, leadership, and collaboration. The role offers opportunities for growth, mentorship, and impactful work in a dynamic organization with strong benefits and a focus on innovation.

Solutions Architect

Company: Unqork

Location: USA

Posted Nov 27, 2025

Unqork is a platform that empowers enterprises to build, test, and run AI-powered applications. It is trusted by large organizations in regulated industries and helps reduce technical debt while promoting innovation. Unqork values inclusive and innovative thinkers and offers a remote-first work environment with various benefits.

Senior Java Software Engineer

Company: Bellwood Labs

Location: USA

Posted Nov 27, 2025

Bellwood is seeking a Senior Java Software Engineer to build and scale business-critical web products. The role requires 5+ years of full-stack software development experience, experience with Java, Spring Boot, and cloud providers like AWS or Azure. The position offers remote work, open PTO, and various benefits.

Strategic Account Executive

Company: GitLab

Location: Germany

Posted Nov 27, 2025

The job posting is for a role in the South of Germany that involves providing account leadership and direction in the pre and post-sales process for GitLab's strategic large prospects and customers. The role requires excellent negotiation, presentation, and closing skills, as well as experience selling into large organizations. The company values customer benefit and encourages applications from candidates who may not match all requirements.

Strategic Sales Manager – Repowering and Service

Company: SMA America

Location: USA

Posted Nov 27, 2025

The Strategic Sales Manager Repowering and Service East Coast position is responsible for driving service sales growth with key accounts across the East Coast region. The role involves supporting and developing key accounts, managing customer requirements, preparing business plans, conducting market analysis, identifying new customers, and collaborating with the Business Unit and Service Organization to improve the service product portfolio. The position requires a Bachelor's degree in electrical engineering or equivalent, several years of experience in managing complex service agreements, and strong business acumen. Preferred qualifications include strong analytical skills, an entrepreneurial spirit, proven success in winning new customers, and proficiency in English, German, and Spanish languages.

Trust & Safety Communications Manager

Company: Reddit

Location: USA

Posted Nov 27, 2025

This job posting seeks a Trust & Safety Communications Manager to shape Reddits media narrative around content moderation and user safety. The role involves proactive communication, cross-functional collaboration, and strategic research on safety policies. The position offers competitive compensation including equity, comprehensive benefits, and career growth opportunities.

Sales Development

Company: ElevenLabs

Location: Remote

Posted Nov 27, 2025

ElevenLabs is a research and product company defining the frontier of audio AI, with millions of users leveraging their technology for voice-over videos and voice restoration. The company has achieved significant growth, including a $180 million Series C round and a $66 billion valuation. Their mission focuses on creating accessible audio AI platforms, with core offerings in text-to-speech and conversational AI. The role of Sales Development Representative emphasizes building outbound sales strategies and partnering with enterprises to scale voice technology solutions.

Senior Developer - SysOps Specialist

Company: Scout

Location: USA

Posted Nov 27, 2025

Scout, formerly known as Scout Meetings, is a leading provider of clinical trial patient travel and reimbursements, as well as an online learning management system. The company is seeking a Senior Developer to join their remote team, responsible for designing, developing, and maintaining web applications using PHP Symfony and related technologies. The ideal candidate should have a strong background in PHP, Docker, HTML, Nginx, Twig, Symfony, MongoDB, Git, PHPUnit, Linux, and jQuery, along with experience in Agile, test-driven, and Scrum development methodologies.

Account Director

Company: Dscout

Location: USA

Posted Nov 27, 2025

Dscout is a flexible experience research platform that helps product teams connect with users. They are expanding their team and seeking an Account Director to build partnerships, expand relationships, and drive renewals. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

Solution Consultant CRM (Salesforce)

Company: Digital Alchemy Limited

Location: USA

Posted Nov 27, 2025

Digital Alchemy is a global Marketing Automation Services Provider offering CRM solutions and technical support. The role of a Solution Consultant CRM involves designing, implementing, and maintaining CRM systems to support business strategies. Key responsibilities include development, integration, data management, and technical leadership. Required skills include CRM platform expertise, programming languages, and project management abilities.

Director - Inside Sales

Company: Figma

Location: USA

Posted Nov 27, 2025

The Director of Inside Sales at Figma will lead a global renewals strategy, build world-class programs, and drive operational excellence. The role requires 10+ years of SaaS experience, leadership skills, and a passion for building systems and developing future sales leaders.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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