Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Manager Customer Success Operations

Company: Hammerspace

Location: UK

Posted Nov 27, 2025

The job posting is for a Senior Manager Customer Success Operations in EMEA to drive execution and optimization of the global Customer Success framework. The role involves designing and maintaining operational processes, owning Customer Success platforms, and developing performance analytics and reporting. Hammerspace offers a broad range of benefits and is an Equal Opportunity Employer.

Enterprise Sales Manager

Company: Canva

Location: UK

Posted Nov 27, 2025

Canva is a company that redefines how the world experiences design. They have offices in Sydney, Australia and London, and offer flexible work options. The Enterprise Sales Manager role focuses on revenue growth, customer satisfaction, and process improvement. Canva offers benefits such as equity packages, inclusive parental leave, and a Vibe & Thrive allowance.

Software Engineer (L5) - Studio Infrastructure

Company: Netflix

Location: USA

Posted Nov 27, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Senior Software Engineer to design and develop an in-house infrastructure platform to support creative productions as they expand globally. The role involves collaborating with various teams to deliver technology experiences for creative users and requires expertise in Go, Java, distributed systems, and cloud providers.

Website Experience Manager

Company: Fortive

Location: USA

Posted Nov 27, 2025

The text discusses optimizing a website's web presence, content, and SEO strategy to improve customer engagement, conversion funnels, and organic search performance. It emphasizes staying up-to-date with emerging technologies like AI and LLMs, conducting performance experiments, and collaborating with cross-functional teams.

Intern - Software Engineer

Company: labcorp

Location: USA

Posted Nov 27, 2025

Labcorp's 2026 Global Internship Program offers a 12-week paid opportunity for students to gain real-world experience in healthcare innovation, with mentorship, leadership exposure, and career growth. The program emphasizes impactful projects, global business culture immersion, and contributions to healthcare solutions through technology and analytics.

Internal Auditor

Company: Skyrocket Studios

Location: Philippines

Posted Nov 27, 2025

The text outlines job responsibilities related to audit and compliance, financial governance, client assurance, risk management, and reporting requirements. It details tasks such as conducting audits, validating controls, ensuring transparency in vendor engagements, and preparing actionable reports for leadership. The role requires qualifications in accounting, experience in audit practices, and adherence to compliance standards.

Sales Enterprise Account Executive, Corporate Impact - YourCause

Company: Blackbaud

Location: USA

Posted Nov 27, 2025

The role is for an Enterprise Account Executive at Blackbaud Corporate Impacts Enterprise Sales team, selling the YourCause platform. The position involves building executive relationships, executing partnership programs, and achieving sales goals. The ideal candidate has 6-10 years of commercial SaaS selling experience, a proven track record of exceeding sales goals, and strong consultative selling skills.

Senior Technical Writer

Company: n8n

Location: Europe,UK

Posted Nov 27, 2025

n8n is an open-source workflow orchestration platform that empowers technical teams to automate faster and smarter. The company has grown significantly since its founding in 2019, with a diverse team of over 160 employees, a strong community of 650,000 active developers, and backing from top investors. n8n is committed to diversity, inclusion, and providing excellent documentation and resources for its users.

Investigative Analyst

Company: First Advantage

Location: USA

Posted Nov 27, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce that values diversity, respect, integrity, and fairness. The company empowers its team members to be their authentic selves and treats all with respect, integrity, and fairness.

Strategic Partner Success Director

Company: First Advantage

Location: USA

Posted Nov 27, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce that values diversity, respect, integrity, and fairness. The company seeks a Strategic Partner Manager to manage relationships with top-tier partners, drive revenue growth, and ensure successful execution of joint go-to-market plans.

Senior Product Designer, Legal & Rights - Enterprise XD

Company: Netflix

Location: USA

Posted Nov 27, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on legal needs for content creation, acquisition, and distribution globally. The role is for a Senior Designer on the Enterprise Experience Design team, working on legal and rights decision-making using data sets and AI technology. The role requires empathy, understanding of global users, and experience in enterprise software product design.

Medical Information Specialist (PharmD/RPh preferred)

Company: EVERSANA

Location: USA

Posted Nov 27, 2025

EVERSANA is a global healthcare company committed to improving patient lives through innovative therapies and inclusive culture. The job description highlights Medical Information roles requiring clinical expertise, customer-centric approaches, and compliance with regulatory standards. The company emphasizes diversity, professional growth, and ethical practices while offering competitive benefits and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

Related Pages