Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Procurement Operations Specialist

Company: Welltech

Location: Spain

Posted Nov 23, 2025

Welltech promotes itself as a global leader in health and fitness apps with a strong team and mission. The job posting highlights procurement responsibilities, required skills, and attractive benefits like competitive salary, inclusive culture, and career growth opportunities.

Cyber Security Analyst

Company: Immersive

Location: UK

Posted Nov 23, 2025

Immersive Labs is a leading cyber resilience solution provider that helps organizations improve their security posture through immersive threat simulations and readiness assessments. The company is hiring a Cyber Security Analyst to join their Risk & Security team in the UK, focusing on securing their internal estate and the Immersive One platform. The role involves operating security platforms, documenting SOPs, horizon scanning for threats, managing bug bounty programs, and conducting security audits. Immersive Labs offers a range of benefits and values, including flexibility, career development, and a sociable team culture.

VP - Strategic Pursuit Team (SPT)

Company: EDB

Location: USA

Posted Nov 23, 2025

EDB is transforming into a leading open source-based sovereign data and AI platform company. They are seeking an exceptional VP to drive and secure the company's largest, most complex, and transformative enterprise opportunities globally. The role requires a proven track record of orchestrating cross-boundary resources and partnerships to win pivotal multimillion-dollar engagements.

Staff Engineer

Company: Cofactr

Location: USA

Posted Nov 23, 2025

Cofactr is a startup redefining the electronics supply chain with a platform combining software, marketplace, and logistics support. They are seeking a Senior Fullstack Engineer to architect and build product features, lead projects, collaborate with teams, and shape engineering culture as they scale. The role requires 8+ years of experience, expertise in React, TypeScript, Python, and Postgres, and excellent communication and leadership skills.

Director Alliances

Company: EDB

Location: USA

Posted Nov 23, 2025

EDB is transforming into a leading open source-based sovereign data and AI platform company. They are seeking a highly experienced Sr Director of Strategic Alliances to define, drive, and execute the company's strategic alliances strategy. The role involves building deep relationships with global technology leaders, negotiating high-value agreements, and accelerating the product roadmap through partnerships.

Project Manager - Marketing

Company: Saviynt

Location: USA

Posted Nov 23, 2025

Saviynt is an AI-powered identity platform that helps organizations manage and govern access to their applications, data, and business processes. The company is recognized as a leader in identity security and is helping customers safely accelerate their deployment and usage of AI. Saviynt is building an in-house creative engine and is hiring a Creative Project Manager to lead the planning and execution of marketing projects, ensuring timely delivery and high-quality output.

Partner Development Manager - Sales Aligned

Company: Stripe

Location: USA

Posted Nov 23, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Global Alliances and Channels team focuses on building partnerships with professional services firms and technology alliance partners. The Partner Development Manager Sales Aligned role supports the success of Stripe's Alliances & Channels organization by driving joint go-to-market activities and partner-related revenue growth.

Staff Technical Program Manager - Engineering Productivity

Company: Dropbox

Location: Canada

Posted Nov 23, 2025

Dropbox is seeking an exceptional Technical Program Manager (TPM) to lead enterprise-wide programs and drive strategic engineering initiatives. The ideal candidate will have strong technical experience, excellent communication skills, and a proven track record of delivering complex cross-functional programs. The role involves program leadership, stakeholder management, executive communication, leadership through influence, operational excellence, data-driven execution, and culture mentorship.

Sales Development Representative - API/CPaaS

Company: Vonage

Location: USA

Posted Nov 23, 2025

The role of Sales Development Representative at Vonage API is crucial for generating sales pipeline and refining sales and marketing strategy. The position offers tremendous growth opportunities and the chance to develop skills in B2B technology sales and marketing. The company is growing rapidly and expects SDRs to grow to more senior positions as they gain experience and achieve higher levels of performance.

Sales Development Representative

Company: Sanity

Location: Europe

Posted Nov 23, 2025

Sanity.io is hiring a Sales Development Representative for their European team, emphasizing growth, innovation, and a supportive culture. The role involves building pipelines, collaborating with teams, and contributing to product strategy. The company highlights its mission to revolutionize content operations with a flexible platform and a diverse, inclusive culture.

Senior Pentester

Company: Synack

Location: USA

Posted Nov 23, 2025

Synack is seeking a talented penetration tester to join their new team. The role involves conducting penetration tests, identifying vulnerabilities, and writing professional reports. The ideal candidate should have experience in various types of offensive security engagements, strong communication skills, and relevant certifications.

Senior Product Marketing Manager

Company: Immersive

Location: USA

Posted Nov 23, 2025

Immersive Labs is a leading cyber resilience solution provider that helps organizations futureproof against cyber threats. They offer an immersive platform to simulate real-world threats, test skills, and measure performance. The company is growing rapidly, with over 300 employees globally and significant funding. They are hiring a Senior Product Marketing Manager to help build a new market category and drive the evolution of their flagship platform.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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