Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Global Head R&D

Company: Cerba Research

Location: Netherlands,UK

Posted Nov 23, 2025

The role involves leading global R&D strategy, managing teams, and ensuring regulatory compliance. It emphasizes innovation, leadership development, and client-focused solutions.

Manager, Mid-Market Sales

Company: Figma

Location: USA

Posted Nov 23, 2025

Figma is seeking a Manager Mid Market Sales to join their growing team, emphasizing innovation, collaboration, and opportunities to shape sales processes. The role offers leadership in a dynamic environment with competitive benefits and career growth prospects.

Staff Full-Stack Software Engineer - Canva AI

Company: Canva

Location: Australia

Posted Nov 23, 2025

This role involves leading Canva AI's frontend evolution, integrating new features, and collaborating across teams to create innovative user experiences with significant impact. The position emphasizes technical leadership, cross-functional collaboration, and contributing to Canva's strategic vision as a central hub for visual communication.

Global Head of Operations

Company: Cerba Research

Location: Belgium,Netherlands,UK

Posted Nov 23, 2025

The job posting seeks a strategic and experienced Global Head of Operations to oversee sample handling, clinical kit building, and logistics/transportation services for clinical research trials. The role requires deep expertise in navigating international regulatory frameworks, ensuring efficiency, quality, and compliance across all workflows related to clinical samples and materials. Key responsibilities include strategic and operational leadership, sample and kit handling, logistics and transportation, compliance and quality, trade compliance and risk management, and team leadership and development.

Platform Engineer

Company: PadSplit

Location: USA

Posted Nov 23, 2025

PadSplit is seeking a senior Platform Engineer to strengthen their backend systems and ensure stability, scalability, and performance of their core marketplace platform. The role involves modernizing architecture, building new services, and improving reliability across Django and AWS-powered infrastructure. The ideal candidate should have deep experience with Django and AWS, a strong sense of ownership, and the ability to collaborate effectively in a cross-functional engineering environment.

Field Marketing Manager

Company: Zendesk

Location: Netherlands

Posted Nov 23, 2025

The job description is for a Field Marketing Manager position in the BENELUX region. The role involves developing and executing a comprehensive marketing strategy, collaborating with sales teams, and driving demand generation initiatives. The ideal candidate should have experience in B2B and SaaS environments, be a native Dutch speaker, and have a creative vision for marketing campaigns.

Presales consultant - NEC Revenues and Benefits

Company: NECSWS

Location: UK

Posted Nov 23, 2025

NEC Software Solutions is a global tech company with over 3000 employees across six countries. The job posting seeks a Presales Consultant to support revenue and benefits solutions, emphasizing collaboration, technical expertise, and customer engagement. The role offers competitive benefits including medical cover, holiday entitlement, and pension contributions.

Senior Data Scientist

Company: Canva

Location: UK

Posted Nov 23, 2025

The job description is for a Regional Data Lead role at Canva, focusing on building a dedicated regional team for GPTN (Germany, Poland, Turkey, Netherlands). The role involves crafting data narratives, identifying growth bottlenecks, building dashboards, defining data strategy, partnering with cross-functional teams, and supporting product experimentation initiatives. Canva offers a vibrant work environment, equity packages, inclusive parental leave, and other benefits.

Sr Customer Data Analyst

Company: n8n

Location: Europe

Posted Nov 23, 2025

n8n is an open-source workflow orchestration platform that empowers technical teams to automate faster and smarter. The company has grown significantly since its founding in 2019, with a diverse team of over 160 employees, a strong community of 650,000 active developers, and backing from top investors. n8n is focused on developing reliable usage tracking foundations, turning data into actionable insights, and enabling teams through dashboards and frameworks to drive product-led growth and optimize pricing and GTM strategies.

Senior Software Engineer (Android)

Company: InPost

Location: Poland

Posted Nov 23, 2025

InPost is a European out-of-home delivery company with a market capitalization of $5 billion. They have over 30,000 employees and provide fast, convenient, and secure delivery options through their network of intelligent lockers. InPost is looking for an experienced Android Developer to join their team and help scale their mobile platform and applications across Europe.

Unity Game Developer (Mini Game Prototype focus) ( for 2026)

Company: SMG Studio

Location: Australia

Posted Nov 23, 2025

SMG seeks experienced Unity developers for full-time or part-time roles, emphasizing prototyping and collaboration. The position offers perks like flexible work, global team collaboration, and opportunities to work on high-profile projects. Applicants must submit game samples and portfolios.

Product Manager - Senior

Company: Blackbaud

Location: India

Posted Nov 23, 2025

The job posting seeks an experienced Product Manager with a finance background to lead the strategy and delivery of a core Financial Models product. The role requires strong cross-functional collaboration skills, particularly with engineering and UX teams, in an agile environment. The ideal candidate should have a keen interest in leveraging emerging technologies like AI.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

Related Pages