Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Product Manager - NEC Housing Repairs & Workforce Management

Company: NECSWS

Location: UK

Posted Nov 22, 2025

NEC Housing is seeking a Product Manager to help shape and deliver cutting-edge products for the Social Housing community. The role involves market research, collaborating with customers, defining business needs, building business cases, managing roadmaps, and supporting product launches. The company offers an excellent benefits package and opportunities for growth within the Product Team or wider business.

Sr Salesforce Administrator

Company: First Advantage

Location: Remote

Posted Nov 22, 2025

The job description outlines the responsibilities and requirements for a Senior Salesforce Administrator role at First Advantage. The role involves day-to-day configuration, support, maintenance, and improvement of the Salesforce platform across multiple business units. The ideal candidate should have 5+ years of hands-on Salesforce administration experience, strong understanding of Salesforce best practices, and experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and DocuSign.

Senior Director - Payment Operations

Company: Blackbaud

Location: Remote

Posted Nov 22, 2025

The job posting is for a Senior Director of Payment Operations role at Blackbaud. The role involves leading the design, deployment, and maintenance of complex payment processing infrastructure. The ideal candidate should have 15+ years of experience in payment processing infrastructure and operations, 10+ years of hands-on experience in the payments industry, and 8+ years of people management experience. The role requires technical expertise in payment gateways, acquiring and issuing systems, tokenization, modern payment platforms, and fraud detection technologies. The candidate should also have strong leadership and communication skills.

Enterprise Account Executive

Company: Rain Technologies Inc.

Location: Remote

Posted Nov 22, 2025

Rain, a fast-growing fintech company with $400M in funding, seeks experienced sales professionals. They emphasize innovation, diversity, and competitive benefits while highlighting their mission-driven culture and global team.

AI Image Optimization Lead

Company: Gametime United

Location: USA

Posted Nov 22, 2025

This job description outlines a role focused on leveraging Generative AI to enhance platform engagement and conversion through image optimization. It details responsibilities like AB testing, system design, and visual strategy, along with required technical and leadership skills. The position offers competitive compensation and benefits.

Senior Research Program Manager - Information Sharing

Company: Netflix

Location: Remote

Posted Nov 22, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Consumer Insights team plays a crucial role in uncovering and sharing deep human insights to guide innovations across Netflix. The role involves working with researchers, data practitioners, and leaders to ensure insights have optimal business impact. Strong communication, storytelling, and collaboration skills are essential.

Senior Tax Analyst - Indirect and Income Taxation

Company: iRhythm

Location: Remote

Posted Nov 22, 2025

iRhythm offers a Senior Tax Analyst role with opportunities to impact cardiac health, grow professionally, and work on global tax compliance. The position involves managing indirect taxes and contributing to strategic planning.

Clinical Educator

Company: Lingraphica

Location: Remote

Posted Nov 22, 2025

Lingraphica seeks a Clinical Educator to provide training and support for speech-language pathologists, focusing on AAC technology. The role involves demos, webinars, and collaboration with teams. Benefits include competitive pay, comprehensive benefits, and career growth opportunities.

Chief Medical Officer

Company: VSP Vision

Location: Remote

Posted Nov 22, 2025

The Chief Medical Officer will oversee clinical optometric care, align services with organizational goals, and ensure high-quality, accessible eye care. They will lead the optometry team, develop clinical protocols, ensure compliance, analyze patient outcomes, and drive strategic planning for service expansion and innovation.

Marketing Specialist

Company: Fortive

Location: Sweden

Posted Nov 22, 2025

The text outlines the responsibilities and requirements for a role involving global product launches, cross-functional collaboration, and strategic planning in the medical device industry. It emphasizes the need for strong communication, interpersonal skills, and the ability to travel internationally.

Consultant - SmartRecruiters Implementation

Company: Cielo

Location: India

Posted Nov 22, 2025

Cielo offers a career in talent acquisition with opportunities for growth and collaboration. The role involves implementing SmartRecruiters and Paradox solutions, requiring experience in consulting and technology. The company emphasizes equal opportunity and professional development.

Salesforce Developer

Company: CORESPHERE LLC

Location: Remote

Posted Nov 22, 2025

CoreSphere is seeking a Salesforce Developer with progressive experience in software development, strong communication and analytical skills, and the ability to work independently in a high-paced environment. The role involves implementing CICD environments, solutioning, designing and developing business application functionality, performing fitgap analysis, and providing technical assistance. The position requires US citizenship and a bachelor's degree in a related field.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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