Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Strategic Partnerships Marketing Manager

Company: Vonage

Location: Poland

Posted Nov 18, 2025

The role is for a Strategic Partnerships Marketing Manager to execute and optimize Account-Based Marketing campaigns and targeted vertical programs for strategic partnerships. The position requires deep expertise in campaign execution, performance analysis, and creating repeatable Demand Gen Playbooks. The manager will collaborate cross-functionally with Sales, Partner Managers, and Events specialists to drive pipeline and business impact.

Associate Paralegal - Privacy

Company: GitLab

Location: USA

Posted Nov 18, 2025

The Associate Paralegal Privacy role at GitLab involves supporting the global data privacy program by managing data subject requests, responding to government inquiries, reviewing vendor agreements, and ensuring compliance with privacy laws. The role requires collaboration with support engineers, legal teams, and cross-functional teams to uphold privacy standards and navigate global data protection challenges.

Staff Backend Engineer - AI Engineering: Code Creation (Ruby and Python)

Company: GitLab

Location: USA

Posted Nov 18, 2025

GitLab is an open core software company that develops a comprehensive AI-powered DevSecOps platform used by over 100,000 organizations. The company's mission is to enable everyone to contribute to and co-create the software that powers the world, accelerating human progress. The Create Code Creation team builds and maintains GitLab's AI-powered code development tools, and is now expanding and deepening these capabilities across GitLab's AI suite.

Marketing Manager - Customer Advocacy

Company: Hightouch

Location: USA

Posted Nov 18, 2025

The job posting is for a Customer Advocate role in the Product Marketing team. The role involves building and managing a customer reference program, developing case studies, optimizing review platform presence, and collaborating with various teams. The ideal candidate should have 3-5 years of experience in customer marketing, advocacy, or success roles, strong project management skills, excellent communication skills, and experience with review platforms and CRM systems.

Assistant General Counsel

Company: Branch

Location: USA

Posted Nov 18, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible free financial services and accelerating payments for companies. They value diversity, innovation, and collaboration, and are looking for an Assistant General Counsel with deep knowledge of financial regulations to join their legal team.

Consultant - SmartRecruiters Implementation

Company: Cielo

Location: Romania

Posted Nov 18, 2025

Cielo offers a remote consulting role with SmartRecruiters implementation, emphasizing career growth and collaboration. Requirements include 2+ years of experience and fluency in English/French. The position highlights opportunities to work with industry experts and contribute to innovative talent solutions.

Commission Analyst

Company: G-P

Location: USA

Posted Nov 18, 2025

The Commission Analyst Fixed Term Contract position involves supporting the sales and revenue organization through data analysis, dashboard management, and incentive program administration. The role requires 3-5 years of sales compensation experience, proficiency in Captivate IQ or Excel, strong analytical skills, and the ability to communicate effectively with diverse audiences.

Staff/Senior Trading Technology Engineer

Company: Ethena Labs

Location: Anywhere

Posted Nov 18, 2025

Ethena Labs is a rapidly growing company building innovative digital dollar products and infrastructure for the decentralized finance ecosystem. They are expanding their team to develop a next-generation trading platform and are seeking experienced professionals in trading systems development, software engineering, and financial markets.

Junior Account Manager

Company: WeLearn

Location: South Africa

Posted Nov 18, 2025

WeLearn is a rapidly growing startup founded by former Google and Facebook strategists and project managers. They partner with content creators and influencers to support their businesses. The company is looking for talented and driven individuals to join their team and help onboard and manage creators and influencers towards performance goals. The founders value a positive, proactive, and entrepreneurial attitude, and are seeking individuals with strong interpersonal skills and a willingness to learn.

Senior/Staff Security Engineer

Company: Ethena Labs

Location: Europe

Posted Nov 18, 2025

Ethena Labs is a company building digital dollar products like USDe and iUSDe, aiming to upgrade money for the internet era. They have partnered with BlackRock and offer whitelabel stablecoin solutions. The company is hiring a Senior Staff Security Engineer to join their team and work on securing their decentralized financial technology platform.

Principal Security Engineer

Company: Canva

Location: Australia

Posted Nov 18, 2025

Canva is a company that redefines how the world experiences design. They offer flexible work options, a focus on security, and a collaborative environment. The company values innovation, mentoring, and empowering employees to design securely.

Sales Development

Company: ElevenLabs

Location: India

Posted Nov 18, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek a Sales Development Representative in India to drive outbound sales and partnerships.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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