Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Analytics Engineer (L6) - Ads DSE, Live Events

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched a lower-priced ads-supported tier and are seeking founding members for their Ads Data Science and Engineering team. The team focuses on building analytics tools, predictive models, and algorithms to create more choices and joy for members while providing a premium TV brand experience for advertisers. They are looking for a Staff Analytics Engineer to lead analytics initiatives for the rapidly growing Live Events space, including NFL and WWE. The role involves defining analytics frameworks, building scalable roadmaps, developing cross-functional partnerships, and delivering technically robust solutions.

Senior Product Manager - Order Fulfillment Experience (QuickPack)

Company: Shippo

Location: USA

Posted Nov 17, 2025

Shippo is a shipping platform that provides merchants with best-in-class shipping solutions, competitive rates, and a streamlined fulfillment process. The company is seeking a Senior Product Manager to lead the Order Fulfillment experience, focusing on pick and pack workflows. The role requires a balance of strategic vision, data-driven decision making, and strong execution to improve fulfillment efficiency, customer satisfaction, and revenue impact.

CRM/Hubspot Specialist

Company: Blossom

Location: Colombia

Posted Nov 17, 2025

Blossom is a US-based company with over 20 years of experience in providing financial services to credit unions. They are seeking a CRM Specialist with 3+ years of experience to manage and optimize their HubSpot CRM instance. The role involves ensuring data integrity, security, and compliance while implementing automation and integrations to support marketing, sales, and customer success initiatives.

Clinical Vendor Manager

Company: Gravie

Location: USA

Posted Nov 17, 2025

Gravie is a healthcare company focused on improving the way people purchase and access healthcare through innovative consumer-centric health benefit solutions. They offer a diverse range of products and services developed by a unique team that encourages authenticity. The Clinical Vendor Manager role is responsible for managing Gravie's portfolio of clinical vendor partnerships to ensure cost-effective, high-quality, and compliant delivery of clinical programs and services. The role involves building relationships with vendors, monitoring performance, and ensuring alignment with Gravie's operational, financial, and member experience goals.

Claims Examiner | Multi-Line | Public Entity

Company: Sedgwick

Location: USA

Posted Nov 17, 2025

Sedgwick is a global company offering meaningful work, career growth, and a caring culture. They are recognized as one of America's Greatest Workplaces and offer comprehensive benefits. The company is seeking a claims examiner with 5+ years of experience to join their team.

Senior Software Engineer – Retail Team

Company: Green Dot Corporation

Location: Remote

Posted Nov 17, 2025

Green Dot Corporation is seeking a Senior Software Engineer to join the Risk Team and build scalable, secure systems for fraud detection, risk scoring, and compliance automation. The role involves architecting backend services, collaborating with cross-functional teams, implementing observability solutions, mentoring junior engineers, and operating in an AI-driven SDLC environment.

Senior Support Engineer

Company: n8n

Location: Europe

Posted Nov 17, 2025

n8n is an open-source workflow orchestration platform that empowers technical teams to automate faster and smarter using a combination of code and no-code. The company has grown significantly since its founding in 2019, building a diverse team, cultivating a large community, and raising substantial funding. n8n is now seeking a Senior Support Engineer in Europe to provide best-in-class support to users and contribute to building a top-notch support team.

Major Gifts Officer

Company: Live Action

Location: Remote

Posted Nov 17, 2025

Live Action is seeking a Major Gifts Officer to join their East Coast team. The role involves generating and maintaining relationships with major donors, traveling to visit prospects, and collaborating with the development team. The ideal candidate should have a passion for the prolife movement, strong communication skills, and experience in major gifts fundraising.

Video Creator (Fully Remote)

Company: Marker Video

Location: USA

Posted Nov 17, 2025

Marker offers paid video creation opportunities for everyday people to earn up to $100 per video. Creators can upload content about brands they love, with no strict guidelines, and get paid when their videos are sold.

Senior Demand Generation Manager

Company: Shippo

Location: USA

Posted Nov 17, 2025

Shippo is a shipping platform that provides merchants with best-in-class shipping solutions, competitive rates, and automated international documents. The Sr Demand Generation Manager role focuses on developing and executing strategies to drive customer acquisition, pipeline growth, and revenue through multichannel marketing campaigns, ABM initiatives, and high-impact events.

Billing Representative

Company: Clipboard Health

Location: Philippines, South Africa, Jamaica, Mexico

Posted Nov 17, 2025

The job description outlines a critical role in ensuring workplace payments and cash flow for a company. Responsibilities include following up on payments, resolving billing issues, and collaborating with multiple teams. Requirements emphasize communication skills, problem-solving, and adaptability, with remote work options and a fast-paced startup environment.

Distributed Systems Engineer (L4) - Data Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company provides a wide variety of TV series, films, and games across genres and languages. Netflix's Data Platform teams enable data-driven decision making and provide centralized data platforms and tools for various business functions. The company is looking for distributed systems engineers to help evolve and innovate its infrastructure.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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