Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Lead DevOps Engineer

Company: Ollion

Location: India

Posted Nov 14, 2025

Ollion is a company that connects businesses and capabilities globally to help ambitious organizations transform while maintaining independence. They value diversity, inclusion, and equity, and focus on creating innovative solutions for clients. Ollion seeks a Lead DevOps Engineer to lead a team in evolving cloud infrastructure for their data product, Datapipes, with a focus on AWS, Kubernetes, and automation.

Sr. Software Engineer - Backend (Integration Quality)

Company: Zapier

Location: North America

Posted Nov 14, 2025

Zapier is hiring a Sr Backend Engineer to enhance integration quality and automation, emphasizing AI, remote work, and high-impact projects. The role involves improving reliability, mentoring, and collaborating across teams to scale quality improvements.

DevOps Engineer (GitHub Migration Projects)

Company: Atmosera

Location: USA

Posted Nov 14, 2025

Atmosera offers advanced tech solutions and seeks skilled engineers for GitHub Enterprise Cloud migration projects, emphasizing collaboration and innovation. They prioritize diversity and equal opportunity in hiring.

Head of Insights

Company: Leonardo.Ai

Location: Australia

Posted Nov 14, 2025

LeonardoAi is seeking a Head of Insights to build a unified insights function across teams, leveraging data to drive growth and creativity. The role involves shaping metrics, enhancing user understanding, and fostering a culture of data-driven decision-making in a fast-growing AI platform.

Staff Software Developer - Scheduling

Company: Jane App

Location: Canada

Posted Nov 14, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for managing practices. They value collaboration, growth mindset, and work-life balance. The company is looking for a Staff Software Developer to join their Scheduling team and help modernize their scheduling architecture.

Full Stack Developer

Company: Xenith Solutions

Location: USA

Posted Nov 14, 2025

Xenith Solutions is a small family-focused business that provides superior service to Federal Civilian Defense and Intelligence organizations. They offer unmatched benefits and are seeking a Full Stack Developer with agile methodology experience to join their team in support of a Customs and Border Protection contract.

Service Strategy & Design Engineer

Company: Gametime United

Location: USA

Posted Nov 14, 2025

The Fan Ops Service Strategy & Design Engineer will design and enhance systems to support Gametime fans, focusing on chatbots, self-service tools, and automated voice deflection. They will collaborate with various teams to ensure frictionless, efficient, and empathetic fan experiences while leveraging AWS, Amazon Connect, Kustomer, and frontend/backend development.

Technical Lead - API Team

Company: Leonardo.Ai

Location: Australia

Posted Nov 14, 2025

This job posting highlights LeonardoAi's commitment to inclusive culture, flexible work environments, and empowering growth for technical leaders. The role emphasizes technical leadership, team care, and impactful work on AI innovation, with benefits including equity, parental leave, and professional development opportunities.

Cloud Engineer (Migration Specialist)

Company: Atmosera

Location: USA

Posted Nov 14, 2025

Atmosera is a Microsoft Partner that empowers businesses with modern technology and human expertise. They offer exceptional experience across various domains and enable organizations to accelerate innovation, enhance security, and optimize operational agility. Atmosera is seeking a highly skilled Cloud Engineer Migration Specialist to lead an Azure tenant-to-tenant migration.

Accounts Receivable Specialist

Company: First Advantage

Location: Philippines

Posted Nov 14, 2025

The Accounts Receivable Specialist role involves managing end-to-end billing and collections processes to ensure timely and accurate invoicing, prompt payment posting, and effective resolution of outstanding balances. The role requires strong attention to detail, communication skills, and proficiency in systems like Oracle. The company offers a remote work arrangement, competitive benefits, and a day shift schedule.

Conversational AI Designer

Company: TTEC Digital

Location: UK

Posted Nov 14, 2025

TTEC Digital is a company that focuses on coaching clients to ensure their employees feel valued and supported, as they believe exceptional customer experiences begin with empowered employees. They are a Google Cloud Contact Center AI launch partner, delivering AI-powered solutions that transform service and support across voice and digital channels. TTEC Digital is seeking a Conversational AI Designer to design and develop conversational AI solutions using Google CCAI, interface with clients, create sample dialogs and prototypes, and apply concepts related to NLP, sentiment analysis, intent classification, and more.

Lead – Data Engineer I

Company: Ollion

Location: India

Posted Nov 14, 2025

Ollion is a company that connects businesses and capabilities globally to help organizations make the most of their transformation while maintaining independence. They focus on innovation, risk-taking, and making a difference. Ollion offers a collaborative work environment, competitive benefits, and opportunities for learning and growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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