Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Partner Manager - Automattic for Agencies

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Nov 12, 2025

The Partner Manager role in Automattic's A4A program involves developing relationships with digital agencies to drive revenue growth, providing training and support, collaborating with internal teams, and staying informed about industry trends. The role requires 5+ years of SaaS Channel Sales or Partner Management experience, strong analytical skills, excellent communication abilities, and familiarity with Automattic's product suite and the WordPress ecosystem.

Senior Data Engineer

Company: Zencore

Location: Latin America

Posted Nov 12, 2025

Zencore is a fast-growing company founded by former Google Cloud leaders, seeking experienced candidates to join their team. They offer strategic guidance, technology decisions, and collaborative project execution for customers transitioning to Google Cloud and seeking assistance with data and application modernization. The Data Engineering team works with fast-paced innovative companies leveraging Databricks, and the role involves designing, developing, and maintaining data pipelines using Google Cloud Dataflow and other GCP tools.

Claims Specialist II

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 12, 2025

The Claims Specialist role involves managing claims, evaluating liability, negotiating settlements, and interacting with various parties. The position requires a BSBA degree or equivalent experience, 2+ years of claims experience, and knowledge of investigation techniques, medical terminology, and legal aspects. Liberty Mutual offers training, competitive pay, benefits, and a commitment to diversity and inclusion.

Account Director

Company: EVERSANA

Location: USA

Posted Nov 12, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They seek experienced professionals for Account Director roles.

Campaign Manager

Company: inPowered

Location: USA

Posted Nov 12, 2025

The Role inPowered is seeking a highly skilled Ad Operations Manager with a strong background in digital advertising operations, ad tech platforms, and optimizing ad campaigns. The ideal candidate will have 3+ years of experience, advanced Excel skills, knowledge of ad tech vendors, and excellent communication skills.

Princ Data Solutions Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 12, 2025

Liberty Mutual is seeking a Principal Data Solutions Analyst to join their Corporate Financial Data Strategy and Governance Team. The role involves acting as a financial data steward, analyzing source data, and developing data solutions. The ideal candidate should have experience in coding for data management, Business Intelligence tools, and cloud platforms. Strong communication skills and a Bachelor's or Master's degree in a related field are required.

Paid Ads Specialist (Social & Search)

Company: GrowthAssistant

Location: USA

Posted Nov 12, 2025

GrowthAssistant is seeking a Paid Ads Specialist to manage and optimize paid advertising campaigns across Meta, Google, and TikTok Ads platforms. The role involves campaign management, creative asset management, reporting, and analytics. The ideal candidate should have 2+ years of social media ad buying experience, 1+ years of experience with Google Paid Ads, Search, YouTube, and Meta Paid Ads, and basic experience with Google Analytics and G Suite. The company offers benefits such as work from home, attendance performance and referral bonuses, paid holidays and time offs, and health insurance.

Data Analyst (Power BI / US Healthcare)

Company: Celeste

Location: Philippines

Posted Nov 12, 2025

Celeste is seeking Data Analysts in the Philippines to collaborate with US healthcare tech companies. The role involves designing, developing, and maintaining data solutions using tools like Power BI, SQL, and Excel. Candidates should have 3+ years of experience, strong skills in Power BI and Excel, and be legally eligible to work in the Philippines as an Independent Contractor.

Staff Software Engineer - MetaMask (Ramps)

Company: Consensys

Location: USA

Posted Nov 12, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CoFounder of Ethereum. They aim to unlock the collaborative power of communities by making the decentralized web easy to access, use, and build on. The company offers various products and services, including MetaMask, Infura, Linea, Diligence, and Phosphor. They are expanding their technical leadership to support a growing roadmap and are looking for a tech lead to guide and mentor a team of engineers.

Education & LMS Support Specialist

Company: Lingraphica

Location: USA

Posted Nov 12, 2025

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication and quality of life for people with communication impairments. The company is looking for candidates who enjoy working in a fast-paced, goal-oriented environment and share their commitment to helping individuals on their communication journey. The job description outlines the responsibilities and qualifications for a temporary role providing operational support for existing Learning Management Systems (LMS) and assisting with various administrative tasks to support the team's education initiatives and activities.

Cloud Solution Architect

Company: Atmosera

Location: USA

Posted Nov 12, 2025

Atmosera is a Microsoft Partner that empowers businesses to redefine what's possible with modern technology and human expertise. They offer cutting-edge integrated solutions across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform. The company values collaboration, continuous learning, and helping clients improve their technical agility through identifying customer needs within Atmosera's core solution areas.

Engineering Manager (FE) - Video Storyline

Company: Canva

Location: New Zealand

Posted Nov 12, 2025

Canva is seeking an Engineering Manager to lead a new team focused on building AI-powered video editing tools. The role involves leading a frontend team, delivering intuitive editing surfaces, collaborating with technical leadership, and defining the frontend technical roadmap. Canva offers a flexible work environment, equity packages, inclusive parental leave, and other benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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