Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Lead Site Reliability Engineer

Company: Masabi

Location: Canada

Posted Nov 12, 2025

Masabi is a company that builds fare collection platforms for public transport, powering the journeys of millions worldwide. They are looking for a Lead Site Reliability Engineer to join their platform team and help scale and operate their global infrastructure. The role involves building and automating reliable systems, establishing SRE standards, improving visibility and performance, and supporting others in the team.

Senior Software Developer - Marketing

Company: Jane App

Location: Canada

Posted Nov 12, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital solutions. They are looking for a Senior Software Developer to join their team and contribute to modernizing their technology and user experience. Jane values collaboration, growth mindset, and work-life balance.

Quantum Technical Solutions Account Executive (Lead)

Company: Quantinuum

Location: USA

Posted Nov 12, 2025

Quantinuum seeks a Technical Solutions Account Executive to lead quantum computing projects, offering competitive salaries, benefits, and opportunities to shape the future of quantum technology.

Associate Partner Manager

Company: Shippo

Location: USA

Posted Nov 12, 2025

Shippo is a shipping platform that provides merchants with best-in-class shipping solutions, competitive rates, and tools to help them succeed. The company values its partner ecosystem and aims to provide proactive support to smaller, high-potential partners. The Associate Partner Manager role is designed to nurture and grow these emerging partnerships, ensuring they feel supported and strategically guided as they scale.

Strategic Partnerships Account Executive - Quantum Computing

Company: Quantinuum

Location: USA

Posted Nov 12, 2025

Quantinuum is seeking a Strategic Account Executive to drive growth through deep collaboration with key technology partners. The role involves forging high-impact alliances, aligning joint value propositions, and accelerating the adoption of quantum computing solutions across enterprise, government, and academic markets. The ideal candidate will have 12+ years of experience in complex enterprise technology sales, strategic account management, or partner leadership roles, with a strong track record of building strategic partnerships and exceeding revenue targets.

Growth Marketing Manager

Company: Cyderes

Location: USA

Posted Nov 12, 2025

Cyderes is a cybersecurity company that helps organizations be everyday ready for threats. They specialize in building practical IAM exposure management and risk programs, stopping active threats fast with MDR that works with existing security tools, augmented by AI and driven by seasoned operators. They are hiring a Growth Marketing Manager to own and optimize inbound and outbound marketing channels that drive qualified pipeline for Cyderes.

Title Operations Consultant

Company: Qualia

Location: USA

Posted Nov 12, 2025

Qualia is a leading B2B real estate technology company that provides a digital closing platform for homebuyers, sellers, lenders, title and escrow agents, and real estate agents. They offer a Settlement Consulting Service to help clients launch new title and closing operations, implement compliance and best practices, and leverage AI-powered tools for efficiency and accuracy. The ideal candidate has extensive experience in Title and Escrow operations and is excited to drive innovation in the industry.

Release Engineer - MetaMask

Company: Consensys

Location: USA

Posted Nov 12, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They offer job opportunities for Release Engineers to contribute to scalable platforms and collaborate with teams on cutting-edge projects.

Senior Manager - Technical Solutions / Quantum Computing

Company: Quantinuum

Location: USA

Posted Nov 12, 2025

The job posting is for a Senior Manager Technical Solutions role at Quantinuum, a leading quantum computing company. The role involves driving the company's presales technical strategy for quantum computing solutions, leading multiple project teams, and overseeing large-scale complex projects. The ideal candidate will have a strong background in quantum computing, experience leading technical teams, and excellent communication and stakeholder management skills.

Strategic Account Executive - Quantum Computing

Company: Quantinuum

Location: USA

Posted Nov 12, 2025

The job posting is for a Strategic Account Executive role at Quantinuum, a leading quantum computing company. The role involves driving business growth, building relationships with government, academic, and enterprise clients, and selling quantum computing hardware and research proposals. The ideal candidate should have over 10 years of experience in enterprise technology sales, with a focus on complex solution selling in the financial services industry. The role offers a competitive compensation package, equity options, and professional development opportunities.

Sales Development Representative

Company: Guidebook

Location: USA

Posted Nov 12, 2025

Guidebook is an event management software company that helps organizations create mobile apps for events, conferences, and other gatherings. The company is seeking a self-starting Sales Development Representative to generate new business opportunities. The role involves outbound sales, lead generation, and working with a global team. Guidebook offers competitive compensation, benefits, and a positive company culture.

Senior Software Developer - Scheduling

Company: Jane App

Location: Canada

Posted Nov 12, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for managing practices. They value collaboration, growth mindset, and work-life balance. The company is looking for a Senior Software Developer to join their Scheduling team to design and build scheduling experiences, integrate with other systems, and adopt AI tools.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

Related Pages