Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Content Marketer - Content Offers

Company: HubSpot

Location: USA

Posted Dec 17, 2025

This text promotes a content marketer role within HubSpot's award-winning Media Team, highlighting opportunities to create lead-generation content using AI tools and collaborate across teams. It emphasizes creativity, technical skills, and a proactive mindset for success in fast-paced environments.

Senior Fullstack Engineer II

Company: Khan Academy

Location: USA

Posted Dec 17, 2025

Khan Academy promotes equitable education through a nonprofit mission, offering diverse roles and benefits. They emphasize diversity, inclusion, and impactful learning solutions with competitive compensation and a global impact focus.

Applied Scientist

Company: KoBold Metals

Location: USA

Posted Dec 17, 2025

The text highlights KoBold's innovative approach to mineral exploration using AI and sensor technology, emphasizing their success in discovering high-value deposits and their mission to revolutionize the industry. It outlines a technical role requiring expertise in data science, hardware development, and geospatial analysis, with competitive compensation and remote work opportunities.

Central Product Sales Strategy and Operations Lead

Company: Stripe

Location: USA

Posted Dec 17, 2025

Stripe seeks a strategic leader to drive global operations and growth across product sales pillars. The role involves collaborating with cross-functional teams, analyzing operational issues, and developing scalable processes to enhance business performance and strategic initiatives.

Data Engineering Manager

Company: Linkwell Health, Inc.

Location: USA

Posted Dec 17, 2025

Linkwell Health is seeking a Data Engineering Manager to lead healthcare data initiatives, requiring expertise in scalable solutions, AI adoption, and compliance with HIPAA standards. The role involves system design, infrastructure management, and supporting outbound marketing through data analytics. The company focuses on creating transformative content to engage consumers and enhance health outcomes.

Telehealth MD with Multi-state Licensure

Company: Everlywell

Location: USA

Posted Dec 17, 2025

Everlywell promotes its mission to transform lives through modern diagnostics-driven care, emphasizing patient-centered solutions and innovative virtual healthcare. The company highlights its infrastructure, clinical protocols, and impact on millions of patients, while seeking board-certified physicians for telehealth roles with flexible schedules and professional benefits.

Solutions Engineer

Company: Finalsite

Location: USA

Posted Dec 17, 2025

Finalsite, a global education tech platform, seeks a remote Solutions Engineer to support sales and client success. The role involves technical expertise, sales collaboration, and product demonstrations. The company emphasizes innovation, remote work flexibility, and impactful solutions for schools and districts.

Engineering Manager - DocSend

Company: Dropbox

Location: Canada

Posted Dec 17, 2025

DocSend, a fast-growing Dropbox business, seeks an Engineering Manager to lead a team of 11 engineers, focusing on expanding their Virtual Data Room with AI features. The role emphasizes innovation, Agile processes, and fostering talent in a collaborative environment.

Senior Front-End Engineer

Company: Goodnotes

Location: Singapore

Posted Dec 17, 2025

Goodnotes emphasizes innovation, user-centric values, and a collaborative team environment. The role involves cross-platform development, AI integration, and modern tech stacks. Benefits include remote work, equity, and professional growth opportunities.

Technical Lead Network Engineer - Physical Infrastructure

Company: Dropbox

Location: USA

Posted Dec 17, 2025

This job description outlines a Tech Lead role at Dropbox with responsibilities in infrastructure strategy, automation systems, and cross-functional leadership. It highlights opportunities for technical influence, mentorship, and shaping critical infrastructure. Compensation details are provided for different US zones.

Fullstack Product Software Engineer, Multi-Product Admin Experience

Company: Dropbox

Location: Canada

Posted Dec 17, 2025

This job description highlights Dropbox's mission to develop AI-enabled products and create scalable user experiences. It outlines responsibilities such as designing software for millions of users, collaborating with cross-functional teams, and contributing to engineering frameworks. The role requires expertise in full-stack development and offers competitive compensation in Canada.

Senior Fullstack Engineer I

Company: Khan Academy

Location: USA

Posted Dec 17, 2025

Khan Academy promotes free world-class education for all, emphasizing equitable solutions for underresourced communities. The organization values diversity, equity, and inclusion while offering competitive salaries, remote-first work culture, and impactful projects. They prioritize learner success and professional growth for their team.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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