Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Director of Product Management - MetaMask (Core Extension UX)

Company: Consensys

Location: Anywhere

Posted Dec 17, 2025

The text outlines MetaMask's mission to empower users through decentralized technologies, highlighting their tools, user base, and team structure. It emphasizes creating a trusted and delightful experience while driving innovation in crypto wallets and web3 accessibility.

Senior Budget Officer

Company: Guidehouse

Location: USA

Posted Dec 17, 2025

This job posting seeks a Senior Budget Officer for a remote position supporting the Bethesda MD office. The role involves budget development, fiscal analysis, and program planning, with requirements including an MBA or relevant degree and 12+ years of experience. The position offers competitive compensation, comprehensive benefits, and a total rewards package, including healthcare, retirement plans, and professional development opportunities.

Legal Contracts Specialist

Company: WEP Clinical

Location: USA

Posted Dec 17, 2025

WEP Clinical seeks a Legal Contracts Specialist to support their global operations, offering competitive benefits and a commitment to diversity. The role involves contract management, legal compliance, and collaboration with stakeholders.

Senior Software Development Engineer (C#) - Core Integrations Team

Company: Access Softek

Location: USA

Posted Dec 17, 2025

This job posting highlights a Senior Software Development Engineer role with opportunities to work on backend services, utilize Agile practices, and contribute to technical debt reduction. The position offers competitive benefits including flexible hours, remote work options, professional development, and a supportive team environment.

Senior Director - Product Management

Company: Menlo Security

Location: USA

Posted Dec 17, 2025

Menlo Security seeks a Senior Director of Product Management to lead their AI-enabled secure browser portfolio, emphasizing growth, innovation, and a collaborative culture. The role requires expertise in cybersecurity, product strategy, and team leadership, with competitive compensation and benefits.

Senior Product Designer - MetaMask

Company: Consensys

Location: Anywhere

Posted Dec 17, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They seek a Senior Product Designer to shape decentralized finance tools, emphasizing collaboration, user-centric design, and impactful contributions to scalable web3 platforms.

Data Center Security Technical Lead

Company: OpenAI

Location: USA

Posted Dec 17, 2025

OpenAI's Security team focuses on protecting technology and people, seeking a cybersecurity leader to manage data center security. The role involves leading teams, ensuring compliance, and advancing security practices to safeguard AI development.

Machine Learning Engineer - Personalization

Company: Spotify

Location: North America

Posted Dec 17, 2025

Spotify's Personalization team uses AI and ML to enhance music recommendations, offering a unique opportunity for ML engineers to innovate and shape the future of audio experiences.

Director, Life Sciences Technology Consulting – Patient Services

Company: Guidehouse

Location: USA

Posted Dec 17, 2025

This job description outlines a Director role in Technology Consulting with responsibilities involving designing technology solutions for patient services, leading project teams, and achieving business targets. The position offers competitive compensation, comprehensive benefits, and opportunities for professional growth within a supportive workplace environment.

Video Editor

Company: GrowthAssistant

Location: Philippines

Posted Dec 17, 2025

This job posting seeks a creative Video Editor for a fast-growing company offering remote work, competitive salary (PHP 65,000-80,000/month), comprehensive benefits including health insurance and paid leave, and opportunities for professional development. The role requires experience in social media video editing and collaboration with teams to create high-performing ads for ecommerce brands.

Associate Theft Investigator

Company: Panoptyc

Location: Philippines

Posted Dec 17, 2025

Panoptyc seeks detail-oriented Associate Theft Investigators to analyze video footage and identify theft incidents using AI and manual reviews. The role offers performance-based pay, flexible hours post-training, and opportunities to impact retail security globally.

Project Manager - Software Implementation

Company: Makersite GmbH

Location: Germany

Posted Dec 17, 2025

This job posting highlights a Project Manager role at Makersite, a sustainable tech company focused on innovation and digital transformation. The position offers remote-first flexibility, competitive compensation, and opportunities to shape the future of manufacturing. Key responsibilities include leading software projects, managing stakeholders, and contributing to industry-changing solutions. The company emphasizes purpose-driven work, diversity, and professional growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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