Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Package Consultant-SAP FIN FI

Company: IBM

Location: Ahmedabad, IN

Posted Dec 17, 2025

This role involves collaborating with clients on SAP FI implementation, leading projects, and ensuring technical expertise. Requirements include a bachelor's degree and 3 years of SAP experience, with preferred skills in Controlling.

Agentic AI - Student Position-Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM's research lab in Israel is seeking exceptional students to contribute to cutting-edge AI research, focusing on LLM-based agentic workflows and code-based solutions. The role offers hands-on experience with AI platforms and collaboration in global teams, requiring strong programming skills and a passion for generative AI.

Quote to Cash Professional-Korean

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

This role offers an exciting opportunity to join a global team supporting sellers in presales activities, with a focus on innovation and long-term growth. Responsibilities include optimizing proposals, managing client relationships, and ensuring business objectives are met through structured processes.

IT Project Manager & Scrum Master

Company: IBM

Location: Aarhus, DK

Posted Dec 17, 2025

IBM seeks an IT Project Leader/Scrum Master to drive innovation and deliver tech solutions. The role involves managing projects, collaborating with teams, and ensuring client satisfaction. Benefits include professional growth, training, and a supportive work environment.

ServiceNow Architect

Company: IBM

Location: London, GB

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions for innovative companies. The role involves defining technical requirements, driving projects, and providing advisory on ServiceNow roadmaps. Required expertise includes ServiceNow development, technical leadership, and experience with ITOM/ITSM platforms. The position emphasizes collaboration, client impact, and digital transformation.

Digital Asset Senior Product Manager

Company: IBM

Location: Boeblingen, DE

Posted Dec 17, 2025

This job description seeks a visionary Digital Asset Senior Product Manager to lead strategy and innovation in digital finance, focusing on self-custody, stablecoins, and tokenization. The role emphasizes global impact, cross-functional collaboration, and industry leadership, requiring expertise in blockchain protocols and enterprise solutions.

Data Engineer - Data Platforms - Junior

Company: IBM

Location: NO City, BR

Posted Dec 17, 2025

The text describes a job role at IBM Consulting involving technical expertise in Python, PySpark, Pandas, and SQL/ETL tools. It outlines responsibilities, educational requirements, and preferred technical experience for positions in client innovation centers and delivery centers.

Senior Consultant - SAP S/4HANA SCM MM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

The text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, expertise in SAP technologies, and professional growth. It outlines role responsibilities, required education, and technical skills needed for the position.

Infrastructure Specialist-System Administration

Company: IBM

Location: Chennai, IN

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI solutions. It highlights technical expertise, client impact, and professional development while outlining role responsibilities and required skills.

Process Associate Order Management - Health Care (Voice)

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

This role involves collaborating with clients on digital transformation projects, focusing on order management and customer support. It requires a bachelor's degree, healthcare experience, and strong communication skills in a supportive, growth-oriented environment.

Application Developer-Hybrid Cloud Manage

Company: IBM

Location: Jakarta, ID

Posted Dec 17, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, technical expertise in cloud platforms, and DevOps tools. It highlights opportunities to drive innovation and impact through scalable application development and strategic partnerships.

Quality Engineer Intern - Fullstack

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. It outlines technical requirements and responsibilities involving test automation, cross-functional teamwork, and continuous improvement in Agile environments.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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