Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Data Platform Engineer (Staff / Sr Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

This job description highlights a foundational role in designing data platforms, focusing on infrastructure, cataloging, and collaboration with teams. It emphasizes experience in data infrastructure and tools, with opportunities to shape the company's data strategy.

Software Engineer - Distributed Systems

Company: Figma

Location: USA

Posted Dec 12, 2025

This job description highlights a Software Engineer role at Figma focusing on infrastructure design and distributed systems. It emphasizes collaboration, scalability, and innovation while outlining requirements for experienced engineers and benefits like equity, competitive compensation, and remote work flexibility.

Strategic Programs Director

Company: ‎ConnectWise

Location: USA

Posted Dec 12, 2025

The Director of Strategic Programs role involves strategic alignment, operational governance, program leadership, and executive partnership. Key responsibilities include driving strategic priorities, managing cross-functional initiatives, and enabling data-driven decisions through governance frameworks and reporting.

Senior Software Developer - Booking

Company: Jane App

Location: Canada

Posted Dec 12, 2025

Jane is seeking a Senior Software Developer to build and scale their booking platform, emphasizing collaboration, growth, and impact on healthcare. The role offers remote flexibility, competitive compensation, and a mission-driven environment with opportunities for professional development.

Customer Support Manager

Company: Maven

Location: USA

Posted Dec 12, 2025

Maven is transforming postgraduate education with expert-led courses and high engagement rates, seeking a support manager to scale operations as they grow rapidly. The role offers ownership of customer operations, collaboration with key stakeholders, and opportunities to shape the company's future.

Senior Program Manager - Brand Operations

Company: Webflow

Location: USA

Posted Dec 12, 2025

Webflow seeks a Senior Program Manager to build operational infrastructure for Brand Marketing, offering growth opportunities and strategic influence. The role emphasizes scalability, cross-functional collaboration, and financial acumen, with competitive compensation and remote-first flexibility.

Senior Web Strategist

Company: Typeform

Location: UK

Posted Dec 12, 2025

This job description outlines a remote role focused on transforming Typeform's web function through optimization, technical improvements, and cross-functional collaboration. Responsibilities include leading CRO initiatives, managing publishing workflows, and enhancing site performance while aligning with SEO and data teams.

Front-End Engineer (Senior/ Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

Equilibrium seeks a Frontend/FullStack Engineer to innovate in renewable energy software, shaping scalable solutions for complex power systems. The role involves strategic decisions, collaboration across teams, and leveraging AI tools to build a resilient grid.

Energy Analyst (Staff / Sr Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

The Energy Analyst role focuses on advancing data systems to empower teams, requiring expertise in energy markets, SQL, Python, and collaboration skills. The position emphasizes data engineering, quality assurance, and aligning with clean energy goals while working across technical and business domains.

Sr. Product Manager - Content Quality Signals

Company: Pinterest

Location: USA

Posted Dec 12, 2025

The job posting seeks a Sr Product Manager to lead content quality signals at Pinterest, focusing on machine learning, user experience, and cross-functional collaboration to enhance safety and business outcomes.

Data Recruiter

Company: Stripe

Location: USA

Posted Dec 12, 2025

Stripe enables online payments globally, aiming to boost internet GDP. They seek a collaborative Tech Recruiter with growth mindset and data-driven skills to scale their Data team.

Client Relations Specialist

Company: UZ Marketing (US Company)

Location: Latin America

Posted Dec 12, 2025

This job offers competitive pay, big bonuses, and paid training with no experience required. Remote work is available, and there are clear paths for advancement and performance-based rewards.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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