Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Senior Data Governance Program Manager

Company: GitLab

Location: India

Posted Dec 10, 2025

This role involves leading data governance initiatives, collaborating with cross-functional teams to establish frameworks, and ensuring data quality and compliance across GitLab.

Senior Business Systems Analyst - GTM

Company: Webflow

Location: USA

Posted Dec 10, 2025

Webflow is seeking a Business Systems Analyst GTM with experience in SaaS tools and processes. The role involves system customization, automation, and collaboration with stakeholders. The company emphasizes open culture, creativity, and equity, offering competitive compensation and benefits.

Sr. Business Marketing Lead - Retail & CPG

Company: Reddit

Location: USA

Posted Dec 10, 2025

This job posting highlights a Senior Lead role in Audience Marketing at Reddit, emphasizing strategic leadership, data-driven storytelling, and cross-functional collaboration. The position requires 15+ years of B2B marketing experience and offers comprehensive benefits including healthcare, equity, and flexible work arrangements.

Senior Technical Operations Treasury Specialist

Company: Mercury

Location: USA

Posted Dec 10, 2025

Mercury is hiring a Technical Treasury Operations Specialist for a detail-oriented role in a regulated environment. The position involves day-to-day brokerage operations, collaboration with cross-functional teams, and ensuring compliance with regulatory requirements. The company emphasizes competitive compensation, diversity, and professional growth opportunities.

Senior Software Engineer - Neo4J

Company: Nearform

Location: India

Posted Dec 10, 2025

This job posting highlights a remote Senior Software Engineer role at Nearform with competitive benefits, flexible working arrangements, and opportunities for professional growth. The company emphasizes innovation, collaboration, and a supportive work environment.

Open Source Networking Software Engineer - ToR Switch / SmartNIC / DPU

Company: Canonical

Location: North America,Latin America,APAC

Posted Dec 10, 2025

Canonical seeks talented software engineers to develop open-source networking solutions, collaborate with global teams, and contribute to Ubuntu and Kubernetes. The role offers remote work, travel opportunities, and involvement in cutting-edge technologies.

Engineering Manager - Python and K8s

Company: Canonical

Location: APAC,EMEA

Posted Dec 10, 2025

Canonical promotes itself as a leading open-source innovator with global impact, emphasizing its profitable growth, distributed collaboration model, and opportunities for engineering leaders. The job posting highlights transformative work in devops culture, Kubernetes operations, and career development with competitive benefits.

Principal Software Architect

Company: Wiser Solutions

Location: UK

Posted Dec 10, 2025

Wiser Solutions seeks a Principal Software Architect to lead cloud-native platform development, requiring expertise in AWS, Kubernetes, and modern architectural patterns. The role offers competitive compensation and opportunities for technical leadership.

Tax Analyst

Company: Column Tax

Location: USA

Posted Dec 10, 2025

Column Tax seeks a Tax Analyst to enhance tax software accuracy and expand coverage. The role involves coding tax logic, ensuring compliance, and collaborating with teams. Benefits include remote work, competitive perks, and a focus on transparency and innovation.

Technical Account Manager

Company: Hightouch

Location: North America

Posted Dec 10, 2025

This role involves managing Enterprise customers, ensuring platform adoption, and collaborating across teams. It requires technical expertise and offers competitive salaries up to $230k.

Program Manager - Developer Community

Company: Twilio

Location: Ireland,UK

Posted Dec 10, 2025

This job posting seeks a Senior Program Manager to lead Twilio's developer community initiatives, focusing on scaling programs, cross-functional collaboration, and strategic alignment. The role requires experience in program management, stakeholder coordination, and data-driven decision-making. Twilio emphasizes diversity, remote work, and benefits like competitive pay and healthcare.

Senior Software Engineer - Customer Risk Mitigation (Open)

Company: Reddit

Location: USA

Posted Dec 10, 2025

The text describes a Customer Risk Mitigation team focused on reducing advertiser risks through compliance tools and technical solutions. It outlines collaboration with cross-functional teams, technical requirements for IAM systems, and benefits like healthcare coverage and flexible work arrangements. The role emphasizes building resilient infrastructure and audit capabilities while offering competitive compensation and remote work options.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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