Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Principal - Business Finance & Analytics

Company: Airbnb

Location: USA

Posted Dec 09, 2025

Airbnb seeks a strategic finance leader to drive growth through analytics, cross-functional collaboration, and innovative insights, emphasizing impact and inclusion.

iOS Tech Lead - Real-Time Collaboration

Company: Goodnotes

Location: Europe,Asia

Posted Dec 09, 2025

Goodnotes seeks an iOS Tech Lead to build real-time collaboration features, emphasizing user experience, scalability, and a supportive work environment with growth opportunities. The role involves designing seamless features, ensuring low-latency performance, and collaborating across teams. Benefits include equity, flexible work, and professional development support.

Head of Commercial Solutions

Company: Stripe

Location: USA

Posted Dec 09, 2025

Stripe seeks a Head of Commercial Solutions to lead initiatives driving global business growth, requiring expertise in program management and commercial strategies. The role involves scaling commercial programs, aligning with executive vision, and impacting cross-functional teams through transformative processes.

Enterprise Account Manager

Company: Vidyard

Location: USA

Posted Dec 09, 2025

Vidyard seeks an Enterprise Account Manager to drive growth through scalable solutions and strategic account management. The role involves managing top-tier enterprise accounts, fostering collaboration with cross-functional teams, and delivering exceptional customer experiences. The company emphasizes innovation, customer obsession, and a supportive work environment with competitive benefits.

Sr. Data Engineer I - Data Infrastructure

Company: Khan Academy

Location: USA

Posted Dec 09, 2025

Khan Academy promotes free global education, values diversity and innovation, and offers competitive roles with impactful missions and comprehensive benefits.

Senior Build/Release/CI Engineer

Company: Brave

Location: North America,Latin America

Posted Dec 09, 2025

This job posting highlights Brave's mission to protect online privacy through innovative products like a private browser and search engine. It emphasizes remote work flexibility, competitive compensation, and opportunities to contribute to scalable engineering processes. The role involves automation and CI/CD systems for large-scale software development.

Strategy and Operations Manager - Customer Service Experience

Company: Airbnb

Location: USA

Posted Dec 09, 2025

Airbnb seeks a Community Support Experience Manager to design world-class customer support experiences, aligning with their mission to create belonging. The role involves cross-functional collaboration, data analysis, and program management, with a focus on innovation and inclusivity.

Payments Analyst

Company: Daxko

Location: USA

Posted Dec 09, 2025

Daxko seeks a Payments Analyst to optimize financial performance and enhance client growth. The role involves analyzing data, managing residuals, and collaborating with leadership. The company offers competitive pay, remote work, and comprehensive benefits.

Senior Manager - Community Blueprint

Company: Airbnb

Location: USA

Posted Dec 09, 2025

Airbnb seeks a Senior Manager to lead Community Blueprint, enhancing customer experiences through data-driven strategies and cross-functional collaboration. The role emphasizes leadership in customer journey analysis, team development, and leveraging AI tools to drive business impact while working globally with diverse teams.

Senior Product Manager - Time Tools

Company: Gusto, Inc.

Location: Canada

Posted Dec 09, 2025

Gusto highlights its growth and mission-driven culture, seeking entrepreneurial Product Managers to build impactful solutions for SMBs. The role emphasizes autonomy, AI integration, and cross-functional collaboration, with competitive compensation in key cities.

Director Regional Sales

Company: GitLab

Location: Italy

Posted Dec 09, 2025

This role involves leading GitLab's Italian sales growth, developing teams, and driving revenue. It emphasizes strategic leadership, market expansion, and collaboration across departments in a dynamic, growth-focused environment.

Senior Product Marketing Manager - Growth

Company: Dropbox

Location: Canada

Posted Dec 09, 2025

This job description outlines a Senior Product Marketing Manager role at Dropbox, focusing on growth strategies, onboarding lifecycle, monetization programs, and cross-functional collaboration. The position requires experience in B2B SaaS, PLG funnels, data-driven experimentation, and cross-functional teamwork.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

Related Pages