Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Sr. Principal Hardware Engineer

Company: ExtraHop

Location: USA

Posted Dec 23, 2025

This job posting outlines responsibilities for a hardware technical leader role, including collaboration with teams, hardware innovation, and requirements definition. Required qualifications emphasize expertise in NDR, enterprise hardware design, and programming languages. The salary range is specified as $190k-$220k annually.

Engineering Manager - Database Reliability, Scalability & Operations

Company: GitLab

Location: USA

Posted Dec 23, 2025

This role involves leading the Database Reliability team at GitLab, focusing on PostgreSQL scalability, operational excellence, and collaboration across teams. The position offers a competitive salary range of $131,600 to $282,000.

Cloud Engineer - Talent Pipeline

Company: Atmosera

Location: USA

Posted Dec 23, 2025

Atmosera seeks a Cloud Engineer with Azure expertise to design and maintain cloud solutions. The role offers competitive compensation, benefits, and remote work flexibility. The company emphasizes innovation, security, and professional growth while highlighting its commitment to diversity and employee well-being.

Global Head of Specialist Solutions Architecture - Money Management

Company: Stripe

Location: USA

Posted Dec 23, 2025

Stripe seeks a Global Head of Specialist SA for Money Management, leading a high-performing team to drive financial services innovation and growth. The role emphasizes strategic leadership, technical expertise in embedded finance, and shaping product roadmaps to empower businesses with global payment solutions.

Math Producer

Company: Brilliant

Location: USA

Posted Dec 23, 2025

Brilliant promotes an innovative approach to education with interactive learning, emphasizes a healthy business model, and highlights competitive compensation, benefits, and a collaborative culture. The company seeks passionate educators to redefine education through creative problem-solving experiences.

Senior Product Marketing Manager

Company: Checkly

Location: USA

Posted Dec 23, 2025

Checkly seeks a Senior Product Marketing Manager for a fully remote role, emphasizing async-first work and global collaboration. The position involves scaling product marketing strategies, with competitive compensation and flexible benefits.

Brand Designer

Company: Zerion

Location: Europe

Posted Dec 23, 2025

Zerion is seeking a Brand Designer to elevate their visual identity across products and channels, offering competitive salary, remote work, stock options, and relocation support. The role involves creating brand assets, collaborating with cross-functional teams, and leveraging AI tools. The company highlights strong team culture, flexible work schedules, and benefits like medical insurance and travel opportunities.

Senior Financial Reporting Analyst

Company: Kraken

Location: USA

Posted Dec 23, 2025

Kraken promotes its mission-driven approach to crypto innovation, emphasizing global adoption, financial freedom, and industry-leading security. The text highlights team expertise, remote work opportunities, and compliance-focused roles while celebrating diversity and merit-based hiring.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Dec 23, 2025

This job posting outlines a Growth Specialist role at HubSpot with responsibilities in sales, business growth, and team collaboration. It highlights competitive compensation, benefits, and opportunities for career advancement.

Director of Strategy and Planning

Company: Grafana Labs

Location: USA

Posted Dec 23, 2025

This job posting seeks a Director of Strategy & Planning for Grafana's GTM organization, requiring expertise in growth strategies, data-driven decision making, and cross-functional collaboration. The role involves operational planning, strategic opportunity evaluation, and system optimization. Key qualifications include experience in sales strategy, analytical skills, and familiarity with BI tools. Compensation includes competitive earnings and RSUs.

Machine Learning Manager - Notifications Relevance

Company: Reddit

Location: USA

Posted Dec 23, 2025

Reddit seeks an Engineering Manager to lead their Notifications Relevance team, focusing on enhancing user engagement through advanced machine learning systems. The role involves managing a team, optimizing algorithms, and driving user retention with competitive benefits.

Intermediate Fullstack Engineer (Ruby/Vue.js) - Growth

Company: GitLab

Location: EMEA,Netherlands,UK

Posted Dec 23, 2025

This role emphasizes shaping user experiences through fullstack engineering and analytics, focusing on growth metrics and collaboration with cross-functional teams to enhance product adoption and retention. It highlights opportunities for impactful work, remote collaboration, and contributing to scalable solutions.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

Related Pages