Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Intermediate Backend Engineer (Go), Verify: CI Functions Platform

Company: GitLab

Location: Canada,Netherlands,UK

Posted Dec 23, 2025

This job description outlines a role as an Intermediate Backend Engineer focused on rearchitecting GitLab Runner for large-scale CICD operations and building foundational platforms for CI Functions. The position emphasizes collaboration with cross-functional teams, technical design, and solving real-world scaling challenges. Key requirements include expertise in Go, distributed systems, containerization technologies, and cloud-native infrastructure.

Senior Technical Program Manager - Security

Company: Webflow

Location: Argentina

Posted Dec 23, 2025

Webflow seeks a Security Technical Program Manager to lead their security initiatives, emphasizing collaboration across teams, vulnerability management, and operational maturity. The role requires technical expertise, cross-functional coordination, and experience with security frameworks. The company highlights values like trust, creativity, and equity, offering benefits such as equity, health coverage, and remote work flexibility.

Senior Software Engineer - Identity & Security Products

Company: Twilio

Location: USA

Posted Dec 23, 2025

Twilio seeks a Senior Software Engineer to design and build secure identity solutions. Responsibilities include system development, collaboration, and mentorship. The role offers competitive pay and remote work.

HCC Medical Coder

Company: Guidehouse

Location: Remote

Posted Dec 23, 2025

This job posting describes a Medical Coder Specialist role with requirements for 5+ years experience, AAPC credentials, and Risk Adjustment coding skills. It outlines responsibilities including data validation, coding accuracy, and provider communication, along with a salary range of $510k-$850k and comprehensive benefits including medical insurance, retirement plans, and professional development opportunities.

Intermediate Backend Engineer (Ruby on Rails) - Analytics Instrumentation

Company: GitLab

Location: APAC,Canada,EMEA,Netherlands,UK

Posted Dec 23, 2025

This role involves developing backend analytics services and APIs for GitLab's product, requiring expertise in Ruby on Rails and collaboration with cross-functional teams.

Technical Support Engineer - Italian Speaking

Company: Twilio

Location: Ireland

Posted Dec 23, 2025

This job posting highlights Twilio's commitment to excellent customer service and award-winning billing support. The role involves technical support, process improvement, and team collaboration, with qualifications emphasizing customer focus, technical communication, and Italian language proficiency. The position offers remote work in Ireland with competitive benefits.

Senior Account Executive

Company: Twilio

Location: Singapore

Posted Dec 23, 2025

This job posting seeks a Senior Account Executive for Twilio's Enterprise Sales team, emphasizing new business acquisition, technical solutions selling, and cross-functional collaboration. The role requires 8+ years of enterprise sales experience and offers remote work with a Singapore base, along with competitive benefits.

Market Development Executive III

Company: Insight

Location: USA

Posted Dec 23, 2025

Insight seeks a Market Development Executive III with infrastructure sales experience. The role offers remote flexibility, a $250k-$300k salary, and career growth opportunities within a Fortune 500 company known for innovation and employee benefits.

Mobile Front End Engineer

Company: Oddball

Location: USA

Posted Dec 23, 2025

Oddball seeks a Mobile Front End Engineer to develop impactful federal software. The role involves collaborating on interfaces, data endpoints, and Agile teams. Benefits include remote work, stipend, and comprehensive benefits.

Associate Vice President - Digital (Political)

Company: MissionWired

Location: USA

Posted Dec 23, 2025

MissionWired emphasizes creating revolutionary fundraising strategies with a positive impact on the world, showcasing success in converting billions in donations and working with global nonprofits. They prioritize innovation, social change, and diversity, offering competitive benefits and opportunities to drive impactful campaigns.

Principal Software Engineer - Request Team

Company: Saviynt

Location: USA

Posted Dec 23, 2025

Saviynt's AI-powered identity platform helps organizations manage access to applications and data while enhancing security and reducing compliance costs. The company emphasizes innovation in enterprise identity solutions and offers a dynamic work environment with growth opportunities for software engineers. Job requirements include expertise in cloud platforms, security principles, and AI tools, with competitive compensation.

Sr. Principal Security Engineer | Architect

Company: ExtraHop

Location: USA

Posted Dec 23, 2025

The text describes a senior security architect role with responsibilities in network detection, threat hunting, and product development. It outlines qualifications, preferred skills, and a competitive salary range of $190,000-$220,000 per year.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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