Technical Support Jobs in Atlanta, GA

49,394 open positions · Updated daily

Looking for Technical Support jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Atlanta, GA area.

Senior Software Engineer – Automation & Integration

Company: MacStadium

Location: Atlanta, GA

Posted Jan 31, 2025

MacStadium is seeking a Senior Software Engineer to join their Admin & Portal team. The ideal candidate will have experience with Node.js, relational databases, GraphQL APIs, AWS, and various integrations such as Salesforce, Zendesk, Jira, Chargebee, and Netsuite. They should also have experience with ReactJS, PHP, and CakePHP. The role offers competitive benefits, a flexible work environment, and opportunities for professional development. The compensation range for this role is $110,000 to $130,000.

Developer Relations

Company: MacStadium

Location: Atlanta, GA

Posted Jan 31, 2025

MacStadium is seeking an in-house Developer Relations professional to nurture relationships with customers, create technical content, engage with developer communities, and advocate for product improvements. The ideal candidate will have 15 years of iOS or macOS development experience, strong technical writing skills, and a passion for engaging with developers. The role offers competitive benefits, flexible work environment, and opportunities for professional development.

Administrative Assistant

Company: Rhythm Software, Inc.

Location: Atlanta, GA

Posted Jan 31, 2025

The job posting is for an Administrative Assistant position at a SaaS company in Atlanta, GA. The role involves supporting the CEO, coordinating office activities, working with marketing and finance teams, and providing HR administrative support. The ideal candidate should have a Bachelor's degree, 2+ years of executive administrative support experience, accounting software proficiency, and strong organizational and communication skills. The company values a serverless computing approach, microservices architecture, and customer delight.

Supply Planner

Company: Hunter Douglas, Inc.

Location: Atlanta, GA

Posted Jan 30, 2025

Hunter Douglas, a renowned global manufacturer of window coverings and architectural products, is seeking driven, intelligent, creative, and entrepreneurial candidates. The role involves creating and managing supply plans, establishing inventory targets, and collaborating with the demand team. The company offers competitive compensation, benefits, and a culture that prioritizes professional growth. Required qualifications include a Bachelor's degree, 3+ years of supply chain experience, and proficiency in MS Office and SAPIBP.

Technical Assistant

Company: Jencap

Location: Atlanta, GA

Posted Jan 30, 2025

Jencap Insurance Services is a leading wholesale insurance intermediary in the US, known for its collaborative and driven team. They offer innovative business solutions, backed by tenured support teams. The Technical Assistant role involves providing underwriting support, maintaining superior service standards, and managing client schedules. Requirements include a high school degree, obtaining an insurance license, and proficiency in Microsoft Office. The base salary is based on various factors, and Jencap offers benefits like health care coverage, a 401k plan, and tuition reimbursement. Jencap is an Equal Opportunity Employer.

Inclusive Design Manager

Company: CapTech

Location: Atlanta, GA

Posted Jan 30, 2025

CapTech is an award-winning consulting firm that collaborates with clients to achieve what's possible through technology. They are passionate about their work and the results they achieve. The company works alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies. The Inclusive Design Manager role involves actively engaging as a member of the Customer Experience practice, collaborating across teams to design and develop innovative and accessible solutions. The role includes crafting innovative information architectures, leading advanced activities, reviewing designs for accessibility best practices, and providing training and recommendations for clients and team members. The ideal candidate should have proven written and verbal communication skills, a high-level understanding of technologies, and expert understanding of usability principles and accessibility heuristics.

Executive Assistant to the Founder (Entry Level)

Company: Spiralyze

Location: Atlanta, GA

Posted Jan 30, 2025

Spiralyze, a US-based web AB testing company, is seeking a motivated individual to join as an assistant. The role offers an excellent opportunity for growth within various departments and a potential transition into a product or leadership role. The primary responsibilities include supporting the Founder, conducting research, scheduling meetings, handling personal and company errands, and preparing briefings. The ideal candidate should be a fast learner, problem-solver, and have a winning mindset. The position is full-time, with a salary of $50,000 - $60,000 annually, and is based in Buckhead, Atlanta.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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