Technical Support Jobs in Atlanta, GA

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Looking for Technical Support jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Atlanta, GA area.

Senior Associate, Merchant Strategy & Operations

Company: DoorDash

Location: Atlanta, GA

Posted Jan 24, 2025

The Merchant Strategy & Operations team at DoorDash aims to provide top-tier restaurant selection for consumers and develop services to help merchants expand their businesses profitably. As a Senior Associate, you'll focus on enhancing merchant retention and experience, solving high-impact problems, and collaborating with various teams. The role involves data-driven decision-making, experimentation, and understanding merchant needs at a granular level. DoorDash values diverse teams and offers comprehensive benefits, including healthcare, parental leave, and equity grants.

Product Manager - Time and Pay

Company: Cargill

Location: Atlanta, GA

Posted Jan 24, 2025

Cargill, a global family company, is seeking a Product Manager to set product strategy and oversee product development. The role involves understanding customer and business needs, championing the customer voice, and building stakeholder commitment. Key responsibilities include defining product goals, creating a vision for the product lifecycle, and developing deployment roadmaps. The ideal candidate will have a Bachelor's degree, clear understanding of agile principles, and at least six years of related work experience. Prior experience with UKG PRO WFM, ADP GlobalView, and AI solutions is preferred. The position is based in Wayzata, Minnesota or Atlanta, Georgia, with a salary range of $150- $190K and full benefits.

Epic Grand Central Builder

Company: Deloitte

Location: Atlanta, GA

Posted Jan 24, 2025

Deloitte is seeking an experienced Epic Grand Central Builder for a remote role with occasional onsite visits. The Senior Application Analyst will guide Epic product-specific builds, enhance support models, and perform analysis of workflows and technical issues. Responsibilities include preparing requirement specifications, providing technical assistance, reviewing new releases, and serving as a support contact for the application. The role involves all phases of application implementation, including design, build, test, installation, and maintenance. The ideal candidate should have current Epic Grand Central Certification, 3+ years of recent implementation experience, and a Bachelor's degree in a relevant IT discipline. Strong desktop skills and analytical abilities are required. Deloitte offers a collaborative environment, professional development opportunities, and a focus on making an impact that matters.

Actuary - Medicare Part D

Company: CVS Health

Location: Atlanta, GA

Posted Jan 24, 2025

CORE Pilot 1st shift (onsite)

Company: RTX

Location: Columbus, GA

Posted Jan 24, 2025

Pratt & Whitney, a leading aerospace company, is seeking a CORE Pilot for its Columbus Forge Blades (CFB) business. The role involves demonstrating proficiency in CORE tools, guiding employees in using these tools, and driving a culture of continuous improvement. The company values diversity and inclusion, fostering an environment where employees can be their whole selves. Benefits include comprehensive health insurance, 401(k) match, and flexible work schedules. The position requires U.S. citizenship due to access restrictions.

Staff Capacity Planning Developer & Modeler

Company: CVS Health

Location: Atlanta, GA

Posted Jan 24, 2025

CVS Health is seeking a Staff Capacity Planning Developer & Modeler to build a next-generation platform for enhanced human-centric health care. The role involves developing and modeling a new platform for automation and self-service capabilities in capacity planning, performance optimization, FinOps, and predictive analysis. The ideal candidate should have 7+ years of experience in capacity planning, performance optimization, and predictive analysis, strong proficiency in Python, expertise in data modeling and ClickHouse, and experience with Tableau for visualizations. The role requires excellent problem-solving skills, strong communication, and collaboration abilities, and familiarity with modern development tools and practices.

Sr. Engineer - SAP Full Stack (Hybrid)

Company: Cargill

Location: Atlanta, GA

Posted Jan 24, 2025

Cargill, a global family company, is seeking a Sr. Engineer- SAP Full Stack to design, code, and implement SAP ABAP applications. The role involves delivering innovative solutions, adhering to development standards, and working in an agile engineering team. Key responsibilities include creating workflows, supporting RICEF objects, Fiori apps, and B2B integrations, and enhancing user experience with Fiori/UI5 applications. The ideal candidate should have a Bachelor's degree, confirmed experience in automating pipelines, and strong knowledge of SAP full life cycle implementations. Proficiency in ABAP, EDI management, and SAP modules is required, with SAPUI5, HTML5, CSS3, and JavaScript being highly desirable.

Senior Premier Banker South East Metro GA District

Company: Wells Fargo

Location: Decatur, GA

Posted Jan 24, 2025

Wells Fargo is seeking a Senior Branch Premier Banker (SAFE) in Consumer and Small Business Banking. The role involves proactively acquiring new affluent customers, deepening existing relationships, and advising on financial options. The banker will also maintain knowledge of Wells Fargo's financial solutions, identify client needs, and partner with peers to meet those needs. The position requires 4+ years of customer service experience, 3+ years of relationship building, and 3+ years of product recommendation. Desired qualifications include financial services industry experience, successful completion of FINRA Series 6 and 63 exams, and a state insurance license.

Managed Services Workday Manager

Company: Deloitte

Location: Atlanta, GA

Posted Jan 24, 2025

Pharmacy Intern

Company: CVS Health

Location: Marietta, GA

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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