Technical Support Jobs in Atlanta, GA

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Looking for Technical Support jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Atlanta, GA area.

User Experience (UX) Architect

Company: CapTech

Location: Atlanta, GA

Posted Jan 23, 2025

CapTech is an award-winning consulting firm that specializes in leveraging technology to help clients achieve their goals. They are currently seeking a UX Architect with extensive experience in designing digital brand experiences, user research, and accessibility best practices. The ideal candidate should possess strong communication skills, expertise in interaction design, usability principles, and the ability to mentor others. Responsibilities include leading design activities, creating personas, and advocating for accessible design. CapTech offers a variety of career paths, comprehensive benefits, and a commitment to diversity and inclusion.

Dialysis Clinic Operations Manager Facility Administrator

Company: DaVita

Location: Atlanta, GA

Posted Jan 23, 2025

DaVita is seeking a Healthcare Operations Manager (Facility Administrator) for an outpatient clinic in Gwinnett county, GA. The role involves leading a team, managing clinic operations, and ensuring high-quality patient care. The position offers autonomy, opportunities for growth, and a supportive work environment. Requirements include a Bachelor's degree or RN license, 3+ years of management experience, and current CPR certification.

Project Coordinator, Sports (Temporary)

Company: Warner Bros. Discovery

Location: Atlanta, GA

Posted Jan 23, 2025

Warner Bros. Discovery is offering a full-time role as an Ignite Alliance Project Coordinator based in Atlanta. The role involves project ownership, managing projects from start to finish, and serving as a liaison between various groups. Key responsibilities include content development, maintaining production timelines, managing approvals, and ensuring project deadlines are met. The ideal candidate should have excellent communication skills, be organized, detail-oriented, and able to handle multiple projects simultaneously. Knowledge of sports properties and teamwork are also essential. The company values diversity and inclusion, and the role requires flexibility to work long and unconventional hours, as well as occasional travel.

Associate Manager, Indirect Tax

Company: DoorDash

Location: Atlanta, GA

Posted Jan 23, 2025

DoorDash's Tax team is rapidly growing, offering an exciting opportunity to join and contribute to the company's expansion, particularly in Indirect Tax responsibilities. The role involves managing business/gross receipts tax reporting, implementing system improvements, providing audit support, and building a sustainable infrastructure. The ideal candidate will have extensive experience in preparing and reviewing U.S. indirect tax returns, implementing process controls, and working in ERP environments. Strong communication skills, attention to detail, and problem-solving abilities are essential. The position offers a competitive salary, comprehensive benefits, and opportunities for equity grants.

Senior Underwriting Officer, Middle Markets Construction

Company: Liberty Mutual Insurance

Location: Atlanta, GA

Posted Jan 23, 2025

The Senior Underwriting Officer, Middle Market Construction role at Liberty Mutual involves providing expert technical underwriting assistance, serving as a point of contact for frontline underwriting teams, and ensuring continuity between Primary and Excess Casualty placements. The role requires advanced knowledge of the Construction industry, insurance operations, and various concepts. Qualifications include expert-level knowledge of coverage forms, pricing, and market trends, along with superior communication and collaboration skills. The position offers opportunities for professional growth and a supportive work environment.

Retail Sales Supervisor

Company: Staples

Location: Norcross, GA

Posted Jan 23, 2025

Analyst - Client Resolution

Company: Visa

Location: Atlanta, GA

Posted Jan 23, 2025

Visa, a global leader in payments and technology, is seeking a problem-solving analyst to deliver high-value customer service. The role involves collaborating with various departments to understand client goals, advocating for clients, and maintaining relationships to understand market needs. The ideal candidate should have 2-3 years of experience in financial services, payments, software, or information services industries, with strong problem-solving skills, relationship management, and a customer-focused mindset. This hybrid position requires 5-10% travel and involves working from the office 2-3 days a week.

Network Automation Engineer

Company: Cargill

Location: Atlanta, GA

Posted Jan 23, 2025

Patient Care Technician

Company: DaVita

Location: Peachtree City, GA

Posted Jan 23, 2025

Pharmacy Technician

Company: CVS Health

Location: Conyers, GA

Posted Jan 23, 2025

CVS Health is seeking a Front End Pharmacy Technician with Omnicare, a CVS Health Company. The role involves order entry tasks, collaboration with pharmacists, and excellent customer service. The ideal candidate should be a certified pharmacy technician with at least one year of experience. Omnicare provides care in skilled nursing facilities, assisted living communities, and chronic care settings. The company offers competitive pay, comprehensive benefits, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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