Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Machine Operator Lead Union

Company: Refresco Beverages US Inc

Location: Fort Worth, TX

Posted Aug 13, 2025

Coordinate with maintenance on PM’s or issues of a mechanical or electrical nature. Forklift certification may be required. (SOP-PRQ-014 and BF-PR-021).

Customer Service Representative

Company: Dexter Axle

Location: San Antonio, TX

Posted Aug 13, 2025

Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.

Carpenter - decks,pergolas, etc

Company: Greystone Pools and Construction

Location: Pflugerville, TX

Posted Aug 13, 2025

Utilize hand tools and power tools effectively for various construction tasks. Ability to read blueprints, schematics, and technical drawings accurately.

Technical Project Manager

Company: Prelim

Location: Austin, TX

Posted Aug 13, 2025

Lead client calls and build trusted relationships with stakeholders from C-suite executives to operations staff, handling difficult conversations and managing…

Senior Manager Trend Marketing - Houston

Company: Adidas

Location: Houston, TX

Posted Aug 13, 2025

BA in public relations, communications, marketing, or related field required. Work collaboratively with cross-functional teams for product placement, events and…

Facilities Project Manager

Company: City of San Antonio

Location: San Antonio, TX

Posted Aug 13, 2025

Bachelor's degree in construction, architecture, engineering or a related field. Eight years of increasingly responsible experience in facilities management,…

Customer Service Representative (Tax Specialist I)

Company: Travis County

Location: Austin, TX

Posted Aug 13, 2025

Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Compiles information using computer systems.

High Voltage Field Supervisor

Company: VE Power Inc

Location: Dallas, TX

Posted Aug 13, 2025

Eng preferred; Texas Journeyman or Master Electrician license an asset. Lead, mentor, and develop junior technicians, engineers-in-training, and apprentices in…

Sr Cybersecurity Analyst

Company: Southwest Airlines

Location: Dallas, TX

Posted Aug 13, 2025

Ability to lead risk management efforts and develop effective strategies for identifying, assessing, and mitigating cybersecurity risks.

Software Engineer - Lawton, OK

Company: SAIC

Location: Fort Sam Houston, TX

Posted Aug 13, 2025

Analyze user needs; develop and design software solutions. Assist in the design, development, and maintenance of software for a variety of engineering…

Customer Service Representative (Remote)

Company: Windstar Cruises

Location: Houston, TX

Posted Aug 13, 2025

(Although some sales calls will be handled, creating an opportunity for extra commission!). Perform sales call backup to Reservations in peak calls time, as…

RN Labor and Delivery FT Nights

Company: Baylor Scott & White Health

Location: Dallas, TX

Posted Aug 13, 2025

Competitive pay including an RN Bonus Program rewarding nurses for providing exceptional care and improving patient outcomes.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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