Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Client Support - Bilingual in Chinese

Company: Universal Processing

Location: Houston, TX

Posted Aug 12, 2025

Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.

AI Engineer

Company: NTT DATA

Location: Plano, TX

Posted Aug 12, 2025

Communicate complex technical concepts clearly to non-technical audiences. Assist in the design and implementation of GenAI use cases, projects, and POCs across…

Pharmacist Manager

Company: Sam's Club

Location: Austin, TX

Posted Aug 13, 2025

Provides comprehensive patient care to members by processing and accurately dispensing prescription orders administering immunizations counseling members…

Electrical Apprentice

Company: Daybreak Electrical Services

Location: Austin, TX

Posted Aug 12, 2025

This role requires proficiency in reading blueprints and using various electrical testing tools. Utilize hand tools and testing equipment such as ammeters,…

Sales Associate

Company: Goodwill Industries of Central Texas

Location: Austin, TX

Posted Aug 12, 2025

Help maintain fitting rooms and store appearance. Strong communication and active listening skills. Assist donors at donation drop-offs and offer receipts.

Field Manager

Company: Tempo Air

Location: Irving, TX

Posted Aug 12, 2025

Valid driver’s license with a clean driving record. Provide technical support to field technicians as needed. Support the installation and sales departments by…

Software Engineer I (ALDP)

Company: Peak6

Location: Austin, TX

Posted Aug 13, 2025

Participate in training to develop technical and financial domain knowledge. #engineering #entry-level #full-time #LI-DNI.

Sr Analyst I Cybersecurity Analytics Consulting

Company: Motorola Solutions

Location: San Antonio, TX

Posted Aug 13, 2025

The STS Analyst I is an entry-level position within the security operations center and is responsible for addressing SOC monitoring technical issues and…

HVAC TB Service Manager

Company: Johnson Controls

Location: Austin, TX

Posted Aug 12, 2025

Responsible for procuring and mainlining fleet and tools inventory. Responsible for budgeting, forecasting, accounts payables/receivables.

Unarmed Security Guard

Company: BKS Security

Location: Austin, TX

Posted Aug 13, 2025

Valid driver’s license and access to a reliable vehicle (required). Utilize provided body camera and have a reliable cell phone to document activities,…

Retail Store Design Associate

Company: IKEA

Location: Live Oak, TX

Posted Aug 12, 2025

Utilizes interior design tools to ensure simplicity, cost-effectiveness and efficiency in store design. Leverages interior design knowledge and experience to…

Machinist

Company: AFC Industries

Location: Houston, TX

Posted Aug 12, 2025

Experience with handheld measuring tools such as calipers and micrometers. Ability to read and understand technical instructions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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