Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Director of Marketing

Company: Promotional Products Association International

Location: Irving, TX

Posted Apr 21, 2025

Demonstrated ability to develop and implement strategies that resonate with diverse audiences and drive tangible results. Job Title: *Director of Marketing.

Construction Project Manager

Company: CTCI Americas

Location: Houston, TX

Posted Apr 21, 2025

Safety status and statistics, schedule status, cost status, change order status, training status, field staff personnel summary, number of staff employees for…

Accountant, Senior

Company: Enterprise Products

Location: Houston, TX

Posted Apr 21, 2025

Provide technical guidance to others when needed. This includes reviewing AFEs for correct charges, calculating and recording internal costs, and reporting of…

Licensed Residential Electrician

Company: Mr. Electric

Location: Dallas, TX

Posted Apr 18, 2025

Are confident PVC for plumbing and PVC for electrical are the same. Reliable support network (technical and operational).

Senior Cyber Investigations Analyst

Company: Corebridge Financial

Location: Houston, TX

Posted Apr 18, 2025

Often responsible for resolving unclear situations utilizing expertise in specialized field. Within Internal Investigations, this position leads proactive…

Financial Controller

Company: Reliant Plumbing

Location: Austin, TX

Posted Apr 18, 2025

Bachelor’s degree in Accounting, Finance, or related field (Master’s degree or CPA preferred). Prepare monthly, quarterly, and annual financial reports,…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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