Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Fixed Asset Accountant

Company: DPR Construction

Location: Dallas, TX

Posted Feb 10, 2025

Assist in reporting and analysis of rental fleet margins. Prolonged periods sitting at a desk and working on a computer. 5+ years working with fixed assets.

Start-up Refrigeration Technician

Company: DEEM, LLC

Location: Houston, TX

Posted Feb 10, 2025

*Driver’s License:* Must hold a valid driver’s license with a clean and insurable driving record. *Licensing & Certification:* EPA certification required; state…

Environmental Services Manager

Company: Houston Methodist Clear Lake Hospital

Location: Nassau Bay, TX

Posted Feb 11, 2025

Two years of progressively responsible leadership experience within applicable field OR. May consider HM employee with one year of experience within applicable…

Concrete Cutter

Company: Penhall Company

Location: Austin, TX

Posted Feb 10, 2025

Strong mechanical knowledge related to the operation of power tools and hand tools. Utilize power tools and hand tools to cut materials such as drywall, wood,…

Engineering – Tech Risk Digital Risk Office – Monitoring & Testing - Analyst

Company: Goldman Sachs

Location: Dallas, TX

Posted Feb 11, 2025

Collaborate with cross functional teams and stakeholders to evaluate and validate the design, implementation, and performance of key engineering controls.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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