Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Cyber Systems Operations

Company:

Location: Mount Prospect, IL

Posted Jan 30, 2025

Analytical Lead, Retail, Big Box

Company: Google

Location: Chicago, IL

Posted Jan 30, 2025

Senior Business Manager - Integrated Energy Systems

Company: UL Solutions

Location: Chicago, IL

Posted Jan 30, 2025

The text describes a Business Manager role for Integrated Energy Systems in UL's fastest-growing team. The role is hybrid, requiring 3 days a week in Northbrook IL or Melville NY. Responsibilities include developing and implementing commercial and operational strategies, managing P&L activities and budget, ensuring financial targets are met, and driving initiatives for new business opportunities. The role also involves managing costs, reporting, forecasting, and workflow overviews. The ideal candidate should have a university degree in Engineering, Business, or a similar field, with 10+ years in the Energy Systems sector and 5+ years of leadership experience. The role offers a competitive salary, annual bonus, health benefits, wellness benefits, and retirement savings. UL Solutions is a global leader in applied safety science, working at the center of safety and sustainability, with projects in electrical infrastructure, renewable energy, and electrified transportation.

Senior Product Manager, AI \u0026 Data

Company: BigTime Software, Inc.

Location: Chicago, IL

Posted Jan 30, 2025

BigTime is seeking a Senior Product Manager to lead the development and integration of AI-powered features into their SaaS platform. The role involves defining product strategies, delivering innovative solutions, and enhancing customer satisfaction. The ideal candidate will have 5+ years of technical product management experience, 3+ years managing SaaS products, and a proven track record of delivering AI-powered features. They will be responsible for AI product strategy and execution, integration and API roadmap, cross-functional collaboration, and product delivery and analytics. BigTime offers a competitive salary, comprehensive benefits, and a hybrid work schedule. This role is critical for BigTime's future growth, as they aim to transform how professional services organizations manage projects and make data-driven decisions.

Cyber Systems Operations

Company:

Location: Danville, IL

Posted Jan 30, 2025

Rate Filing Analyst

Company: CNA

Location: Chicago, IL

Posted Jan 30, 2025

CNA is offering a Rate Filing Analyst position with a clear career vision and leadership support. The role involves working on major projects, preparing actuarial rate filings, and collaborating with various departments. The ideal candidate should be a creative self-starter with strong technical skills in Microsoft Excel, SQL, and/or VBA. The position offers a hybrid work schedule and a competitive salary range of $76,000 to $95,000 annually. CNA is committed to fostering a culture where employees feel valued and their abilities are fully utilized.

Sr. Manager, Application Security (Perm -Hybrid at our Chicago HQ near O'Hare Airport)

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 30, 2025

The Sr Manager Application Security is responsible for developing secure development practices, leading the Secure DevOps application security program, and owning SAST/DAST tools. They will act as an SME in securing web and mobile applications, determine security requirements, and collaborate with corporate security governance. The role involves leading security-related projects, coaching staff, and ensuring compliance with regulatory requirements. The ideal candidate will have a Bachelor's degree in Business, Computer Science, or a related field, and at least 7 years of application security experience, including 3 years of people management. Certification in GCIH, GPEN, OSCP, GREM, CISSP, CISA, or CISM is preferred. The compensation range is $148,800 - $215,800 annually, with additional benefits including health care, 401k, work from home options, and education reimbursement.

Fraud Investigator (Perm - Hybrid at our Chicago HQ near O'Hare Airport)

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 30, 2025

This role involves investigating suspicious and unlawful activities directed at the credit union membership, identifying fraudulent activity, and pursuing collection of accounts causing credit union loss. Responsibilities include conducting investigations, analyzing financial statements, utilizing case management systems, assisting with complex accounts, processing victim fraud claims, supporting call center and members, and staying current with compliance-related issues. The job requires a Bachelor's Degree in Business Finance or related field and at least 3 years of fraud investigation experience. The compensation range is $58,800 to $83,050 annually, with additional benefits including health care, vision, dental, 401k with employer match, work from home options, paid parental leave, employee discount programs, time off, 11 paid holidays, and education reimbursement.

Site Safety Manager

Company:

Location: Atlanta, IL

Posted Jan 30, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages