Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Sr. Associate, Information Security Engineering

Company: Revantage, a Blackstone Portfolio Company

Location: Chicago, IL

Posted Jan 30, 2025

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a commitment to collaboration and inclusivity, Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies across diverse asset classes. The company values its employees, offering dynamic work, competitive compensation, and flexibility. Revantage is seeking a Cloud Security Engineer to support operational innovation, provide security direction, and maintain secure resilient enterprise-grade cloud processes. The role requires a Bachelor's degree in computer science or related field, minimum 3 years of experience in security and systems administration with Azure cloud infrastructure, and strong understanding of Windows operating systems and Microsoft Azure cloud ecosystem.

Risk & SOX Compliance Lead - IT & Finance

Company: UL Solutions

Location: Chicago, IL

Posted Jan 30, 2025

The Risk and Compliance Lead is responsible for administering, executing, and analyzing control-based activities to support UL Solutions' compliance objectives. They collaborate with stakeholders to develop and sustain trusted processes and procedures, and lead meetings to translate compliance and risk requirements into functional specifications. The role involves driving initiatives related to remediation of audit findings, conducting IT controls testing, and ensuring compliance with regulations such as Sarbanes-Oxley. The ideal candidate should have a university degree in Information Systems or a related field, along with 8 years of directly related experience. Certification in CISA, CISSP, or CIA is preferred. The estimated salary range is $100,000 to $145,000, with additional benefits including health, wellness, and retirement savings.

CRM Marketing Specialist

Company: tastytrade/ tastylive/ tastyfx/ tastycrypto

Location: Chicago, IL

Posted Jan 30, 2025

The job posting is for a CRM Marketing Specialist role at tastyfx, a rapidly growing company in the financial sector. The role involves developing and executing CRM initiatives to drive customer engagement, retention, and growth. The ideal candidate should have a minimum of 2-3 years of experience in CRM or related roles, strong knowledge of email marketing best practices, and proficiency in data analysis. The company offers a range of benefits including performance bonuses, stock purchase options, and a comprehensive health and wellness program. The salary range is $65,000 - $85,000, depending on the candidate's experience and qualifications.

Senior Business Intelligence Analyst

Company: Caterpillar

Location: Peoria, IL

Posted Jan 30, 2025

Caterpillar Inc. is seeking a Senior Business Intelligence Analyst for its Cat Digital division. The role involves leading strategic and tactical analytic projects, turning data into insights, and driving business growth. The ideal candidate will have a strong technical background in data structures using SQL, project management experience, and excellent communication skills. They will work with a diverse team to discover future trends in aftermarket through field data analytics. The position offers opportunities for career growth, competitive compensation, and benefits, including a flexible hybrid work environment. The role is based out of either Chicago, IL or Peoria, IL offices.

AVP, Transaction Accounting

Company: Revantage, a Blackstone Portfolio Company

Location: Chicago, IL

Posted Jan 30, 2025

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a commitment to collaboration and inclusivity, Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies across diverse asset classes. The company values its people, fostering a workplace where everyone can be themselves and do their best work. The AVP Transactions Accounting role involves assisting with acquisition and disposition closings, managing a team, and preparing journal entries. The ideal candidate should have a Bachelor's degree in Accounting, minimum 8 years of real estate investment accounting experience, and excellent communication and problem-solving skills.

Knowledge & Insights Analyst

Company: Caterpillar

Location: Peoria, IL

Posted Jan 30, 2025

Caterpillar Inc. is offering a job opportunity in its Digital and Data Technology sector. The role involves providing customer and dealer self-service support by analyzing multifaceted dashboards, identifying data trends, and creating solutions to enhance the support experience. The successful candidate will be responsible for crafting public-facing self-help content, optimizing search functionality, and collaborating with cross-functional teams for continuous improvement. The job requires a college degree, superior communication skills, strong organizational skills, and at least 2 years of experience in a contact center environment. Caterpillar offers a competitive salary, benefits, and opportunities for career growth.

Internal Communications Manager

Company: tms

Location: Chicago, IL

Posted Jan 30, 2025

tms is a global company with over 1200 employees across 26 countries, offering a wide range of solutions from inspiration and innovation to category management and delivery. They operate as a creative agency, strategic consultancy, sourcing business, and technology provider, engaging with over 110 million customers daily for clients like McDonalds, TMobile, O2, Starbucks, and adidas. tms values authenticity, diversity, and inclusion, fostering a culture of belonging and continuous evolution. They are seeking a highly skilled and strategic communicator to support their Shared Services HR, IT, and Finance teams in delivering clear, concise, and engaging communication to internal stakeholders. The role involves developing and executing communication plans, maintaining intranet content, and leading communications workstreams for employee-impacting projects. The ideal candidate should have 4+ years of corporate communications experience, excellent writing skills, and experience with intranet content management systems and mass email delivery platforms.

Product Owner Intern

Company: iManage

Location: Chicago, IL

Posted Jan 30, 2025

iManage offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in Chicago, runs from June 2nd to August 8th and includes project-based activities, team building, and learning opportunities. Interns will work on Agile teams, collaborate with various departments, and contribute to the iManage product suite. The role requires strong analytical skills, proficiency in Microsoft Office Suite, and excellent communication abilities. iManage values diversity and encourages applications from individuals with a growth mindset.

Analytics Director, Value-Based Care & Revenue Cycle Strategy

Company: IMO Health

Location: Chicago, IL

Posted Jan 30, 2025

The Analytics Director Value-Based Care & Revenue Cycle Strategy role at IMO Health involves serving as a domain expert for analytics solutions, focusing on healthcare reimbursement and clinical documentation best practices. The individual will guide the development of analytics solutions, develop client-level dashboards, collaborate with growth and customer success teams, and manage development resources. The role requires 7+ years of experience in healthcare reimbursement, clinical documentation, or related fields, a deep understanding of value-based care programs, and strong knowledge of revenue cycle analytics. The Analytics Director will also present data to clients, manage development resources, and drive continuous improvement in analytics offerings.

Talent Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 30, 2025

The job description outlines a strategic role for a Talent Intelligence Process Owner at Kraft Heinz. The role involves designing and running global capabilities for Talent Acquisition and Management, setting best practices, collaborating with internal and external stakeholders, and driving continuous improvement with employee experience at the center. The ideal candidate should have deep functional expertise in Talent Attraction and Management, exceptional problem-solving skills, and experience in improvement processes. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an Equal Opportunity Employer.

Principal Compliance Specialist

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover is seeking a Principal Compliance Specialist to ensure adherence to regulatory requirements. The role involves identifying and mitigating compliance risks, facilitating compliance with the Compliance Management System, and managing regulatory exams. The ideal candidate will have a Bachelor's degree in a relevant field and 6+ years of experience in compliance, risk management, or a related field. Bonus points for a Master's degree and additional years of experience. The position offers a competitive salary and benefits package, and Discover is committed to a diverse and inclusive workplace.

Total Rewards Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 30, 2025

The job description outlines a role for a Total Rewards Global Process Owner at Kraft Heinz. The position involves overseeing and harmonizing global Total Rewards processes, including compensation, benefits, and recognition administration. The role requires designing and running global capabilities for Total Rewards processes, collaborating with internal and external partners, and establishing key performance indicators. The ideal candidate should have deep experience in Total Rewards administration, strong leadership and communication skills, and a process improvement mindset. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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