Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Data Scientist

Company: Morningstar

Location: Chicago, IL

Posted Jan 28, 2025

Morningstar is seeking a Data Scientist with expertise in AI, NLP, and machine learning algorithms to join their Research group in Chicago. The role involves automating data collection processes, collaborating with stakeholders, and implementing MLAI solutions. The ideal candidate should have a PhD in a relevant field or 2+ years of industrial experience in data science with NLP tasks. Familiarity with financial data, DevOps tools, and the Amazon AWS ecosystem is preferred. Morningstar offers competitive compensation, benefits, and a hybrid work environment.

IT Configuration Management Analyst - CMDB

Company: Ahold Delhaize USA

Location: Chicago, IL

Posted Jan 28, 2025

Ahold Delhaize USA, a division of a global food retailer, is seeking an IT Configuration Management Analyst CMDB. The role involves supporting technical teams, maintaining configuration baselines, and ensuring the CMDB's integrity. The Analyst will also create and maintain configuration management standards, policies, and procedures. They will collaborate with the Configuration Specialist to manage and validate CMDB data. Required qualifications include a Bachelor's or Master's degree in a relevant field, 5+ years of experience in technology, and experience with ServiceNow and CMDB. Preferred qualifications include an advanced degree, Agile team experience, and ITIL Certification.

Senior HR Generalist

Company: Invenergy

Location: Chicago, IL

Posted Jan 28, 2025

Invenergy is seeking a Senior HR Generalist for their Canadian operations. The role involves supporting employees in all HR areas, including policy development, performance management, and compliance with Canadian employment laws. The ideal candidate will have a Bachelor's degree in HR or a related field, at least 5 years of progressive HR experience, and strong knowledge of Canadian employment laws. The position offers a base salary range of $92,000 to $115,000 USD annually, with potential for bonuses. Invenergy is an equal opportunity employer.

Network Engineer

Company: Ascend Technologies

Location: Chicago, IL

Posted Jan 28, 2025

Ascend Technologies is seeking a Network Engineer with strong project management, organizational, and communication skills. The role involves operational support for clients' network infrastructure, including switches, routers, wireless access points, controllers, and firewalls. The candidate will also be involved in building, configuring, and securing network infrastructure. Key responsibilities include addressing escalated tickets, maintaining client networks, communicating with clients, assisting with projects, and participating in an on-call rotation. Preferred skills include a Bachelor's degree in Computer Science or related field, minimum 3 years of Network Engineering experience, knowledge of VoIP technologies, experience with network technologies from Fortinet, Cisco, Aruba, Palo Alto, and Ubiquiti, and extensive knowledge of network protocols, services, and monitoring tools. Cisco CCNA and/or CCNP or Fortinet FCP certification or equivalent working experience is required. The company values diversity, equity, and inclusion, and is committed to fostering an environment where every individual feels valued, respected, and empowered. The starting salary expectations are $80000+.

Senior Product Communications Program Manager

Company: CDW

Location: Chicago, IL

Posted Jan 28, 2025

CDW, a leading technology solutions provider, is seeking a Senior Product Communications Program Manager. The role involves translating complex technical updates into understandable language for the sales team, creating sales enablement materials, collaborating with the product team, and gathering feedback for continuous improvement. The ideal candidate should have a degree in Marketing Communications, Business, or a related field, with 5-9 years of experience in technical writing, marketing communications, or sales enablement. Excellent communication skills, creative execution abilities, strong project management skills, and a collaborative mindset are required. CDW offers a dynamic work environment with opportunities for career growth and learning.

Reporting Analyst

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 29, 2025

This role involves optimizing operational processes, providing valuable report insights, and leveraging data analysis to identify areas for improvement. The individual will develop and maintain operational reports, collaborate with other departments, and ensure data integrity. The position requires a Bachelor's degree in Finance, Economics, Mathematics, Business, or a related field, and at least 3 years of experience in data analytics, finance, or a related field. The compensation range is $61,700 to $94,750 annually, with additional benefits including health care, vision, dental, 401k with employer match, work from home options, paid parental leave, employee discount programs, time off, 11 paid holidays, and education reimbursement. The role also involves adhering to and ensuring compliance with the Bank Secrecy Act and maintaining integrity and ethics in all actions and conversations regarding credit union members and their accounts.

Lead Cybersecurity Engineer

Company: Beyond Finance

Location: Chicago, IL

Posted Jan 28, 2025

Beyond Finance is seeking an experienced Cybersecurity Engineer to design and enforce security policies, protect the organization's computing infrastructure, and ensure network and data security. The ideal candidate will have a degree in Computer Science, professional information security certification, strong analytical skills, and leadership abilities. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development.

Technical Support Specialist

Company: IMO Health

Location: Chicago, IL

Posted Jan 28, 2025

IMO Health is a clinical data intelligence company that enhances healthcare decision-making through advanced AI and medical terminology. The Technical Support Specialist role involves integrating IMO Health solutions into Health IT applications, resolving complex customer challenges, and influencing product development. The role offers hands-on experience with clinical terminology solutions, collaboration with cross-functional teams, and opportunities to impact healthcare delivery worldwide.

Sr .NET Developer (Perm - Hybrid at our Chicago HQ near O'Hare Airport)

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 29, 2025

This role involves designing, developing, and implementing platform solutions in an agile team, utilizing full stack development tools and technologies such as .NET, Web, and MuleSoft. The role requires a Bachelor's degree in Computer Science or related field and at least 3 years of experience in .NET APIs and Microservices application development. The position offers a competitive salary range, benefits including health care, 401k, and work from home options. The role also emphasizes adherence to Bank Secrecy Act policies and maintaining integrity and ethics in all actions.

Senior Tax Accountant - Partnerships

Company: Wipfli

Location: Chicago, IL

Posted Jan 28, 2025

Wipfli is a company that values its employees and offers a career-defining opportunity for a Senior Manager in Partnership Tax. The role involves conducting primary and secondary reviews of complex tax returns, providing tax consulting services, and collaborating with the Partnership Tax team to make recommendations on return preparation and tax savings opportunities. The responsibilities also include managing staff, adhering to budgets and deadlines, and developing expertise in Subchapter K Partnership taxation. The company offers high-quality tools and resources, and emphasizes accuracy, quality, and client service. The estimated base pay range for this role is $75,000 to $116,000, and the company provides a variety of benefits to support employee wellbeing.

Revenue Integrity Analyst

Company: Keystone Advisors LLC

Location: Chicago, IL

Posted Jan 28, 2025

Keystone Advisors is seeking a Revenue Integrity Analyst to support a healthcare client in Chicago, IL. The role involves managing large data-driven projects across the Cook County Health Physician Revenue Services and Hospitals System. The analyst will ensure the charge description master file adheres to system policy, reflects clinical practice, and aligns with reporting requirements. Key responsibilities include managing Siemens and Cerner Patient Accounting tables, creating utilization management reports, automating manual processes, analyzing Revenue Cycle data, and responding to enhancement requests. Preferred qualifications include a Bachelor's degree in Business, Finance, Health Administration, or related field, 3+ years of Revenue Cycle experience, proficiency in Excel, Access, SQL, and Visual Basic, and strong analytical and communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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