Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Platform DevSecOps Engineer Intern (Summer 2025)

Company: Vail Systems, Inc.

Location: Chicago, IL

Posted Jan 28, 2025

The job posting is for a Platform DevSecOps Engineer Intern position at Vail, a company specializing in voice interactions. The role involves designing and implementing security solutions for Kubernetes and containerized environments, using tools like Kubernetes, Docker, Jenkins, GitLab, and security frameworks. The intern will develop automation scripts, collaborate with team members, create security metrics dashboards, test and implement Kubernetes security policies, and develop documentation for secure practices. The ideal candidate is a junior or senior-level student pursuing a degree in Computer Science, Cybersecurity, Software Engineering, or a related field, with foundational understanding of Secure Software Development Lifecycle, secure coding principles, and DevOps principles. Proficiency in scripting languages like Python or Bash is required, with experience in compiled languages like Go being a plus. Excellent communication skills and curiosity about modern security practices are also desired.

Lead Product Owner, Cat Foresight - Planned Maintenance (PM) (Remote)

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a Lead Product Owner for the Cat Foresight Planned Maintenance product. The role involves close collaboration with various teams, understanding business needs, setting product direction, driving development, managing costs, and ensuring product quality. The ideal candidate should have a degree, experience in digital product ownership, practical domain expertise in Cat business processes, and strong skills in digital product strategy, user-centric design, data analysis, and technical fluency. The position offers a competitive salary, benefits, and opportunities for career growth and working with emerging technologies.

IT Support Specialist

Company: Tempus AI

Location: Chicago, IL

Posted Jan 27, 2025

Tempus, a company specializing in cancer genomics, is seeking a Helpdesk Technician to provide secure and private cancer care technology support. The role involves end-user support, troubleshooting, account management, device setup, knowledge base documentation, and collaboration. The ideal candidate should have an associates degree in IT or related field, 12+ years of IT troubleshooting experience, and strong problem-solving and customer service skills. Tempus offers a competitive salary range of $50,000-$70,000 USD and a full range of benefits. The company is an equal opportunity employer and does not discriminate based on various factors.

Partner Engagement Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in Chicago, runs from June 2nd to August 8th and includes project-based activities, team building, and social events. Interns will support the iManage Cloud Customer Lifecycle, assist with tool rollouts, develop playbooks, test workflows, rebrand content, and support Salesforce CRM. iManage values diverse candidates with a growth mindset, prioritizing communication skills and flexibility. The company is dedicated to making knowledge work and innovating to solve complex professional challenges.

Content Marketing Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in Chicago, runs from June 2nd to August 8th and includes project-based activities, team building, and fun experiences. Interns will work on the Content Marketing team, creating engaging marketing content, building website pages, and reporting on content performance. The ideal candidate has a degree in Marketing, Business Administration, Communications, Journalism, English, or a related field, with strong writing and communication skills, knowledge of marketing strategy, and the ability to work independently and in a team. iManage is committed to diversity and encourages applications from all qualified candidates.

Information Technology Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage offers a paid internship program in Information Technology, starting June 2nd and ending August 8th. The program includes project-based activities, team building, and learning opportunities. Interns will serve as the first point of contact for technical assistance, supporting in-office staff and resolving hardware/software issues. The ideal candidate has a degree in Computer Science or Information Technology, knowledge of ticketing systems, strong communication skills, and experience with Microsoft Windows, Mac OS X, Zoom, and Microsoft 365 administration.

Database Administrator

Company: Belvedere Trading

Location: Chicago, IL

Posted Jan 28, 2025

Belvedere Trading, a leading proprietary trading firm based in Chicago, is seeking a skilled Database Administrator. The role involves supporting SQL Server, Google BigQuery, and Google Cloud SQL databases, optimizing performance, collaborating with developers, and maintaining monitoring systems. The ideal candidate should have proven experience in SQL Server infrastructure, query optimization, and performance tuning. Familiarity with cloud data warehouses and modern tools is beneficial. Excellent communication and problem-solving skills are required. Belvedere values diversity and inclusion, and encourages applications from all backgrounds.

Staff Systems Engineer

Company: Sibel Health

Location: Chicago, IL

Posted Jan 27, 2025

Sibel Health, a digital health startup with headquarters in Chicago and an office in Seoul, is seeking a Staff Systems Engineer. The role involves leading product development activities, system design, requirements management, integration, verification, and validation. The ideal candidate should have a Bachelor's degree in engineering or a related field, 8+ years of systems engineering experience, and knowledge of medical device regulations. The company offers competitive benefits, including medical, dental, vision, life, and disability insurance, a simple IRA plan with employer matching, and opportunities for professional development.

Network Engineer - Chicago

Company: Wolverine Trading

Location: Chicago, IL

Posted Jan 28, 2025

Wolverine Trading is seeking a network engineer with extensive experience in low-latency network design and implementation for their proprietary real-time trading systems. The candidate must have a strong background in network operating systems, firewalling, and VPN technologies. They will work closely with software engineers and traders to ensure high availability of the electronic trading infrastructure. The role involves designing and implementing low-latency network solutions, managing strategic projects, and troubleshooting network issues. The candidate should have excellent communication skills and be eligible to work in the US without sponsorship. Wolverine Trading offers a competitive salary, comprehensive benefits, and a positive work culture with opportunities for professional development.

IT Analyst - Applications

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a professional with expertise in agile development, data analytics, and ETL processes. The role involves analyzing customer requirements, discerning data accuracies, researching and documenting data specifications, and understanding software development and web technologies. The successful candidate will work with systems integration, database design, and cloud computing. Caterpillar offers a comprehensive total rewards package, including medical, dental, vision coverage, 401k, and potential annual bonuses. The primary locations for this position are East Peoria, IL, Nashville, TN, and Dallas, TX.

Data Engineer Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage U offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in Chicago, runs from June 2nd to August 8th and includes project-based activities, team building, and social events. As a Data Engineer Intern, interns will work with enterprise data assets, implement solutions for business units, and develop ETL solutions. The role requires proficiency in Python, PySpark, and system-specific APIs, as well as a creative mindset for innovative solutions. iManage values diversity and encourages applications from those who may not meet every qualification.

Social Media Manager – Economics & Investments

Company: Interactive Brokers

Location: Chicago, IL

Posted Jan 27, 2025

Interactive Brokers Group Inc, a global financial services company, is seeking a Social Media Manager for a novel financial literacy initiative. The role involves crafting and executing a social media strategy, creating compelling content, and managing paid and organic campaigns. The ideal candidate should have a strong understanding of economics, investments, and financial markets, with 3+ years of social media experience. The company offers competitive benefits including a performance-based bonus, retirement plan, health benefits, and a generous parental leave policy.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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