Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Solution Sales Executive – (FinServ)

Company: Hitachi Solutions America

Location: Chicago, IL

Posted Jan 24, 2025

Hitachi Solutions, a global Microsoft solutions integrator, is seeking a Solution Sales Professional with experience in the Financial Services industry. The role involves developing sales strategies, leading industry solutions and marketing initiatives, engaging with Microsoft and customer teams, and collaborating internally. The ideal candidate should have a strong understanding of the Microsoft ecosystem, industry knowledge, and excellent communication skills. The company offers a competitive salary, benefits, and opportunities for growth.

Retail Sales Associate - Brookside M/P

Company: Gap Inc.

Location: Tinley Park, IL

Posted Jan 24, 2025

Client Service Representative - Annual Reports

Company: CSC

Location: Chicago, IL

Posted Jan 24, 2025

CSC is hiring a Client Service Representative for their Annual Reports Preparation & File team in Chicago, IL. The role involves working directly with clients to provide solutions that help their business run smoother and smarter. Key responsibilities include building relationships with clients, researching and processing legal documents, providing excellent client service, managing client portfolios, and recommending process improvements. The ideal candidate should have at least 5 years of experience in business-to-business customer service or administration, strong research skills, and proficiency in MS Office. CSC is a global business services company committed to creating a diverse and growth-oriented environment, offering excellent benefits and career opportunities.

Student Worker

Company: Sodexo

Location: Ottawa, IL

Posted Jan 24, 2025

Case Manager RN

Company: CVS Health

Location: Springfield, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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