Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Merchandise and Stocking Associate

Company: Walmart

Location: Springfield, IL

Posted Jan 24, 2025

The job posting for a Merchandising & Stocking Associate at Sam's Club emphasizes a fast-paced, physically demanding role. The associate will work on their feet, moving inventory, unloading trucks, and stocking shelves. They will serve as a 'mini tour guide' for members, helping them find products. The role requires adaptability, problem-solving skills, and the ability to lift heavy objects. The position offers competitive pay, performance-based bonuses, and comprehensive benefits including health, financial, and time-off benefits. Sam's Club also provides education benefits through Live Better U.

S&MS Account Executive

Company: Dun & Bradstreet

Location: Peoria, IL

Posted Jan 24, 2025

Contract Administrator

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

A Paralegal position is available in Oak Brook Terrace. The role involves preparing various legal agreements, ensuring compliance with firm policies, and managing tasks independently. The ideal candidate should have experience with service agreements, SaaS agreements, and software license agreements. They must be well-organized, detail-oriented, and proficient in Microsoft Office Suite. Familiarity with Kanbanize project management software and paralegal certification is a plus. The company, Addison Group, is known for its people-over-process approach and commitment to employee growth.

Product Marketing Manager - Hybrid

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 24, 2025

The role involves supporting and overseeing strategic implementation testing and integration of assigned processes and products. The individual will assist management and team with prioritization of the strategic roadmap, ensure the assigned team reaches goals, and collaborate with various partners to continually iterate and enhance the vision. Responsibilities include supporting the product backlog, developing user stories, participating in Scrum meetings, and communicating with internal and external stakeholders. The role requires a Bachelor's Degree in Marketing, Business, eCommerce, Technology, or a related field, and at least 2 years of experience in Channel Product Owner, Agile Scrum, or related roles. The compensation range is $87,100 to $123,000 annually, with additional benefits including health care, vision, dental, 401k with employer match, work from home options, paid parental leave, employee discount programs, time off, 11 paid holidays, and education reimbursement.

Insurance Agent

Company: COUNTRY Financial

Location: Danville, IL

Posted Jan 24, 2025

Insurance Agent

Company: COUNTRY Financial

Location: Tinley Park, IL

Posted Jan 24, 2025

Equipment Maintenance Technician

Company: Jabil

Location: Schaumburg, IL

Posted Jan 23, 2025

Jabil, a global leader in engineering, manufacturing, and supply chain solutions, is seeking an experienced Electro-Mechanical Equipment Technician. The role involves troubleshooting, repairing, and maintaining manufacturing equipment, as well as performing preventive maintenance and calibrations. The ideal candidate should have an Associates degree in electronics, 5-8 years of experience in a manufacturing environment, and knowledge of electro-mechanical equipment, safety practices, and specialized maintenance tracking programs. Jabil offers competitive compensation, benefits, and opportunities for career growth.

Mortgage Loan Closer

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

Senior Cyber Engineer

Company: Avant

Location: Chicago, IL

Posted Jan 24, 2025

The Senior Tier 2 CTOC Analyst at Avant is a crucial role responsible for monitoring, analyzing, and responding to security events across the organization. This includes handling complex incidents, conducting threat hunts, and supporting all phases of the incident response lifecycle. The Senior Analyst will also mentor junior analysts, manage projects, and employ creative problem-solving to address various security challenges. Reporting to the CTOC Manager, the role involves collaboration with cross-functional teams and external partners, ensuring alignment with industry standards. The role offers opportunities for advanced cybersecurity expertise, mentoring junior talent, leading projects independently, and contributing to the strength and adaptability of the CTOC in a rapidly changing threat environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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