Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

(USA) Developmental Technician, Refrigeration/HVAC Maintenance

Company: Walmart

Location: Hickory Hills, IL

Posted Jan 23, 2025

Walmart is currently expanding its workforce and seeking Developmental Technicians specializing in Refrigeration and HVAC Maintenance. The role involves maintaining store safety, functionality, and aesthetics, working under the guidance of the local Market Manager. Key responsibilities include inspections, cleaning, repairs, and utilizing multiple craft skills. Full-time employees are eligible for benefits such as a Walmart discount, full benefits package, 401k with company match, and access to tuition reimbursement program. The hourly wage range is $18.00-$31.00, with potential for premiums based on specific circumstances.

SAP ERP Program Manager

Company: CapTech

Location: Chicago, IL

Posted Jan 23, 2025

CapTech, an award-winning consulting firm, is seeking a dynamic SAP ERP Subject Matter Expert (SME) to lead a team of experts. The role involves managing a team of ERP professionals, driving technical excellence, and engaging clients. Key responsibilities include team leadership, technical expertise, client engagement, solution selling, and project management. The ideal candidate should have a Bachelor's degree in Computer Science or related field, a Master's degree or relevant certifications preferred, and at least 7 years of experience in SAP implementation and management. CapTech offers a variety of career paths, comprehensive benefits, and a commitment to diversity and inclusion.

Transform Innovation Sr Director

Company: PepsiCo

Location: Chicago, IL

Posted Jan 23, 2025

CNC Machinist - 2nd Shift

Company: Eaton

Location: Rock Island, IL

Posted Jan 23, 2025

Eaton's AER MSD Mission System Division is currently hiring a CNC Machinist for the 2nd shift, working from 3-11pm. The hourly rate is $29.46. The role involves setting up and operating CNC machine tools, inspecting parts, and performing various machining tasks. Qualifications include a high school diploma, at least 3 years of CNC machine operation experience, and the ability to read and interpret various technical documents. Preferred qualifications include experience with 4 and 5 axis CNC machining, tightly toleranced parts, GD&T, and Mazak machines.

MEAT/CLERK

Company: Kroger

Location: Skokie, IL

Posted Jan 23, 2025

The job description involves performing general clean-up and stock work in the Meat department, providing customer service, and demonstrating the company's core values. Responsibilities include waiting on customers, maintaining cleanliness, ensuring product quality, and adhering to company policies. The ideal candidate should have effective communication skills, multi-tasking abilities, and past experience in food preparation. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Veterinarian

Company: Banfield Pet Hospital

Location: Mount Prospect, IL

Posted Jan 23, 2025

Banfield, a leading general veterinary care practice in America, is seeking veterinarians to join their team. They offer a competitive salary range of $102,000 to $170,000 per year, plus production, with additional benefits including medical, dental, vision insurance, paid time off, 401(k) savings plan, and more. Banfield values work-life balance and provides opportunities for growth, leadership roles, and continuing education. They support diverse perspectives and cultures, and offer resources for mental health and pet wellness.

Diesel Engine Mechanic (Machinist)

Company: CN

Location: Homewood, IL

Posted Jan 23, 2025

Associate Scientist - Sample Management

Company: Thermo Fisher Scientific

Location: Lake Bluff, IL

Posted Jan 23, 2025

Thermo Fisher Scientific is offering a job opportunity in Lake Bluff, IL. The role involves working with multiple functional groups to meet business needs, accurately performing work assignments, and safely handling biological matrices in a biohazard level 2 laboratory. The employee will log shipments, receive samples, and maintain records in accordance with SOPs and regulations. The position requires a Bachelor's degree in lab sciences and previous experience. Benefits include competitive remuneration, healthcare, and a range of employee benefits.

Branch Manager

Company: PNC

Location: Calumet City, IL

Posted Jan 23, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Champaign, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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