Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Pay Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines a strategic role for a Pay Global Process Owner at Kraft Heinz. The role involves designing and running global payroll capabilities, collaborating with internal and external stakeholders, and driving continuous improvement with employee experience at the center. The ideal candidate should have deep functional expertise in Global Payroll management, exceptional problem-solving skills, and experience in improvement processes. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an Equal Opportunity Employer.

Employee Care Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines a role for an Employee Care Global Process Owner at Kraft Heinz. The position involves designing and managing global capabilities for employee care processes, collaborating with internal and external partners, and establishing key performance indicators. The ideal candidate should have deep functional expertise in various employee processes, problem-solving skills, and experience in continuous improvement methodologies. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an equal opportunity employer.

Manager, FP&A - People Zero Based Budgeting (ZBB)

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 23, 2025

Kraft Heinz is offering a Manager FP&A role with a global people budget of approximately $17B. The role involves using Zero-Based Budgeting for cost management, managing the people budget process, identifying efficiency opportunities, and driving profitable results. The ideal candidate should have a Bachelor's degree, 25+ years of Finance/Accounting experience, strong Excel skills, and business acumen. Kraft Heinz provides a comprehensive Total Rewards package, including healthcare, wellbeing programs, and a performance-based bonus.

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3208)

Company: Target

Location: Chicago, IL

Posted Jan 23, 2025

Target offers flexible on-demand work with a pay range of $17.75 - $26.65 USD per hour. On-demand team members can create their own schedules by picking up shifts via the myTime mobile app. Regular attendance is required, with shifts needed every 4 weeks. The role involves providing exceptional guest service, maintaining store appearance, and handling various tasks such as cashiering, stocking, and price accuracy. Target values team members' growth and offers training. Essential skills include focus in a fast-paced environment, communication, and physical capabilities like lifting up to 44 pounds.

Software Engineering Intern - Spring 2025

Company: CSC

Location: Buffalo Grove, IL

Posted Jan 23, 2025

Sr. Software Engineer (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 23, 2025

Inspira Financial is seeking a Senior Software Engineer to join their team. The role involves the full software development life cycle, working closely with design and product teams, mentoring team members, contributing to engineering standards, and ensuring nonfunctional requirements are met. The ideal candidate should have 5+ years of experience in software architecture, strong knowledge of software architecture principles, and proficiency in Node.js, React, TypeScript, Apollo GraphQL, Git, PostgreSQL, Google Cloud, Jest, Docker, and CICD Pipelines. The company values diversity, collaboration, and continuous learning.

Principal Business Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1323)

Company: Target

Location: St. Charles, IL

Posted Jan 23, 2025

Target is offering an On-Demand role with a pay range of $16.25 - $24.40 USD per hour. This role is flexible, allowing employees to create their own schedule via the myTime mobile app. The position involves advocating for guest experience, providing excellent service, and engaging with guests to understand their needs. Regular attendance is required, with the option for flexibility in personal circumstances. Successful candidates will undergo a Target Welcome orientation and short-term training. The role involves communicating with guests, solving their concerns, and promoting Target's services and benefits.

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3349)

Company: Target

Location: Chicago, IL

Posted Jan 23, 2025

Target offers flexible on-demand work with a pay range of $17.75 - $26.65 USD per hour. On-demand team members can create their own schedules by picking up shifts via the myTime mobile app. Regular attendance is required, with shifts needed every 4 weeks. The role involves providing exceptional guest service, maintaining store appearance, and handling various tasks such as cashiering, stocking, and price accuracy. Target values team members' growth and offers training. Essential skills include focus in a fast-paced environment, communication, and physical capabilities like lifting up to 44 pounds.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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