Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Strategy & Transformation- Analytics Solutions Senior Associate- Payments

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 23, 2025

View Details Apply on The Muse
flexible work environment training/development opportunities comprehensive benefits

Student Supervisor

Company: Sodexo

Location: Macomb, IL

Posted Jan 23, 2025

Sodexo is seeking a part-time Student Supervisor for varying shifts at Western Illinois University. The role involves working under on-site management, supervising student employees, assigning tasks, and overseeing uniforms, timecards, and schedules. Sodexo offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity, inclusion, and treats employees fairly and with respect.

View Details Apply on The Muse

Insurance Agency Owner - Decatur, IL

Company: American Family Insurance

Location: Decatur, IL

Posted Jan 23, 2025

View Details Apply on The Muse

Sr Mgr, Business Analytics (IC)

Company: CVS Health

Location: Northbrook, IL

Posted Jan 23, 2025

View Details Apply on The Muse

Global Equity Manager

Company: Flexport

Location: Chicago, IL

Posted Jan 23, 2025

View Details Apply on The Muse

Plasma Processing Technician

Company: CSL

Location: Bloomington, IL

Posted Jan 23, 2025

View Details Apply on The Muse

Advanced Surgical Consultant, Chicago

Company: Johnson & Johnson

Location: Chicago, IL

Posted Jan 23, 2025

View Details Apply on The Muse
outstanding customer experience safe and clean environment assist in reaching sales and profit goals

Bakery/Deli Clerk

Company: Kroger

Location: Ottawa, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at a Kroger store. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, maintaining freshness, and promoting a safe and clean environment. The role involves assisting in reaching sales and profit goals, demonstrating company values, and ensuring adherence to food safety regulations. Previous customer service, bakery/deli, or retail experience is beneficial. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

View Details Apply on The Muse

Senior Data Science Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

View Details Apply on The Muse

Assistant Manager, Customer Operations - Lincoln Place

Company: Gap Inc.

Location: O'Fallon, IL

Posted Jan 23, 2025

View Details Apply on The Muse

Medical Screener - Reception Technician (Customer Service)

Company: CSL

Location: Homewood, IL

Posted Jan 23, 2025

View Details Apply on The Muse

Project Engineer

Company: Jabil

Location: Gurnee, IL

Posted Jan 23, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages

All Technical Support Jobs 1,247 jobs All Jobs in Chicago, IL 33,875 jobs Technical Support in Remote 249,414 jobs Technical Support in Other US Location 216,827 jobs Technical Support in New York City, NY 57,606 jobs Technical Support in Multiple Locations 51,312 jobs Technical Support in USA 45,835 jobs Technical Support in Washington DC 35,136 jobs Travel in Chicago, IL 79,922 jobs Full Time in Chicago, IL 46,687 jobs Retirement Plan in Chicago, IL 43,124 jobs 401(K) in Chicago, IL 38,310 jobs Health Insurance in Chicago, IL 35,548 jobs Life Insurance in Chicago, IL 33,616 jobs