Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Branch Office Administrator

Company: Edward Jones

Location: Bloomington, IL

Posted Jan 23, 2025

Edward Jones is seeking a Branch Office Administrator (BOA) for a full-time position in Bloomington, IL. The role involves working closely with Financial Advisors to help clients achieve their long-term financial goals. BOAs are valued members of the client team, with responsibilities including delivering exceptional service, participating in annual business planning, and identifying opportunities for additional services. The company offers comprehensive training, a supportive network, and competitive benefits. Key skills required include relationship building, problem-solving, critical thinking, and proficiency in office technology.

BAKERY/CAKE DECORATOR

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 23, 2025

The job description involves creating a welcoming customer experience, maintaining a clean environment, assisting in sales goals, and demonstrating company values. Responsibilities include answering customer questions, offering product samples, checking product quality, decorating bakery items, and adhering to health regulations. The ideal candidate should have stress management skills, basic math knowledge, and effective communication. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

MEAT/CLERK

Company: Kroger

Location: Lake Zurich, IL

Posted Jan 23, 2025

The job description involves performing general clean-up and stock work in the Meat department, providing customer service, and demonstrating the company's core values. Responsibilities include waiting on customers, maintaining cleanliness, ensuring product quality, and adhering to company policies. The ideal candidate should have effective communication skills, multi-tasking abilities, and past experience in food preparation. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

STARBUCKS/BARISTA

Company: Kroger

Location: Park Ridge, IL

Posted Jan 23, 2025

Clinical Laboratory Technologist - Litholink

Company: Labcorp

Location: Itasca, IL

Posted Jan 23, 2025

LabCorp is seeking experienced Clinical Lab Professionals for a challenging role in Itasca, IL. The position involves working in a fast-paced, customer-focused environment, contributing to LabCorp's mission of 'Improving Health, Improving Lives'. Litholink, a part of LabCorp's specialty testing group, is a leader in kidney stone prevention. The job duties include determining specimen acceptability, performing technical procedures, monitoring instrumentation, reporting test results, and maintaining a safe work environment. Requirements include a degree in a relevant science, clinical lab experience, and certification. Benefits include comprehensive health insurance, 401(k), PTO, and tuition reimbursement.

FRONT END/LEAD CLERK

Company: Kroger

Location: Park Ridge, IL

Posted Jan 23, 2025

Principal Process Management

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

PRODUCE/CLERK

Company: Kroger

Location: North Riverside, IL

Posted Jan 23, 2025

This job description outlines responsibilities for a role focused on creating an outstanding customer experience. Key duties include maintaining a clean and safe environment, assisting in reaching sales and profit goals, promoting corporate brands, and ensuring customer satisfaction. The role requires effective communication, knowledge of basic math, and a current food handler's permit. Desired qualifications include comparable retail experience and a second language. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Branch Manager

Company: PNC

Location: Bolingbrook, IL

Posted Jan 23, 2025

The text describes a Branch Manager position at PNC's Retail Branch organization in Bolingbrook, IL. The role involves leading branch performance, driving revenue and customer loyalty, and creating a differentiated customer experience. The manager will collaborate with various ecosystem partners, manage risk and compliance, and build a high-performing team. They will utilize a branded sales process, grow branch revenue, and drive business banking results through business development and community involvement. The manager will also coach to consultative selling, manage operational, human capital, reputational, and business risks, and ensure compliance with regulatory guidelines. PNC values customer focus, risk management, and inclusive workplace culture. The role requires accountability, banking knowledge, client counseling, customer experience, decision-making, and people management skills. No degree is required, but related experience or product knowledge is needed. The base salary ranges from $47,500 to $107,800.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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