Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Manager - Aircraft Cybersecurity Operations

Company: Lee Company

Location: Oak Park, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager of Aircraft Cybersecurity Operations. The role involves leading a team to ensure United's aircraft-related products comply with cybersecurity regulations. Key responsibilities include creating and implementing a cybersecurity strategy, managing aircraft cybersecurity processes, and coordinating with internal and external partners. United offers a competitive benefits package and values diverse experiences. Minimum qualifications include a STEM degree, aviation experience, and strong communication skills.

Senior Manager - Aircraft Cybersecurity

Company: Lee Company

Location: Chicago, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager of Aircraft Cybersecurity Operations. The role involves leading a team to ensure United's aircraft-related products comply with cybersecurity regulations. Responsibilities include managing cybersecurity processes, administrative tasks, and coordinating with internal and external partners. The ideal candidate should have a technical background, aviation experience, and strong communication skills. A master's degree and certifications in cybersecurity are preferred but not mandatory. United offers competitive benefits and a remote work option. The salary range is $126,225 - $185,130.

Senior Manager - Aircraft Cybersecurity Operations

Company: Lee Company

Location: Hickory Hills, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager - Aircraft Cybersecurity Operations. This role involves leading a team of cybersecurity engineers to ensure end-to-end security architecture of United's aircraft-related products. The successful candidate will be responsible for creating and implementing a strategy to maintain compliance with aircraft cybersecurity regulations and standards. They will also manage administrative tasks, interface with internal and external partners, and lead the department in ensuring the security of United's aircraft-related systems. The company offers a competitive benefits package and values diverse experiences. Minimum qualifications include a STEM or Engineering degree, aviation experience, and 9+ years of related experience in aircraft engineering, cybersecurity, or similar fields.

Sleep Expert - Sales

Company: Lee Company

Location: Oak Park, IL

Posted Dec 21, 2024

Mattress Firm is inviting applications for a Sleep Expert position, promising a dream job with extensive training, excellent career growth opportunities, and a range of benefits including 401(k) with employer matching, mental health resources, employee discounts, and more. The role involves creating a customer-centric environment, providing technical knowledge, driving sales, and maintaining customer relationships. Mattress Firm emphasizes its purpose of helping people sleep well to live well, investing in new associates' training and offering performance-based bonuses. The company is committed to diversity and inclusion.

Rehab Nursing Tech I - C. N. A.

Company: Lee Company

Location: Schaumburg, IL

Posted Dec 21, 2024

Encompass Health's Rehabilitation Institute of Libertyville seeks a Clinical CNA with a focus on detail and exceptional patient outcomes. The role involves direct patient care, assisting RNs/LPNs, and promoting high satisfaction and outcomes. Encompass Health emphasizes compassion, collaboration, and continuous learning, offering a career framework for growth. Benefits include competitive pay, tuition reimbursement, and a company-matching 401(k).

Senior Developer - Information Technology

Company: Lee Company

Location: Chicago, IL

Posted Dec 21, 2024

United Airlines is looking for a Senior Software Developer to join their Digital Technology team in Chicago. The role involves developing critical applications, working with a team of developers, and using groundbreaking technologies daily. The company values diversity and inclusion and offers a competitive benefits package.

Senior Manager - Aircraft Cybersecurity

Company: Lee Company

Location: Chicago, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager of Aircraft Cybersecurity Operations. The role involves leading a team to ensure United's aircraft-related products comply with cybersecurity regulations. Key responsibilities include creating and implementing a cybersecurity strategy, managing aircraft cybersecurity processes, and coordinating with internal and external partners. United offers a competitive benefits package and values diverse experiences. Minimum qualifications include a STEM degree, aviation experience, and strong communication skills.

Senior Developer - Information Technology

Company: Lee Company

Location: Oak Lawn, IL

Posted Dec 21, 2024

United Airlines is looking for a Senior Software Developer to join their Digital Technology team. The role involves developing critical applications, working with a team of developers, and using groundbreaking technologies daily. The company values diversity and inclusion and offers a competitive benefits package.

Senior Manager - Aircraft Cybersecurity

Company: Lee Company

Location: Homewood, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager of Aircraft Cybersecurity Operations. The role involves leading a team to ensure United's aircraft-related products comply with cybersecurity regulations. Key responsibilities include creating and implementing a cybersecurity strategy, managing aircraft cybersecurity processes, and coordinating with internal and external partners. United offers a competitive benefits package and values diverse experiences. Minimum qualifications include a STEM degree, aviation experience, and strong communication skills.

Senior Manager - Aircraft Cybersecurity

Company: Lee Company

Location: Oak Lawn, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager of Aircraft Cybersecurity Operations. The role involves leading a team to ensure United's aircraft-related products comply with cybersecurity regulations. Key responsibilities include creating and implementing a cybersecurity strategy, managing aircraft cybersecurity processes, and coordinating with internal and external partners. United offers a competitive benefits package and values diverse experiences. Minimum qualifications include a STEM degree, aviation experience, and strong communication skills.

Senior Manager - Aircraft Cybersecurity

Company: Lee Company

Location: Chicago, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager - Aircraft Cybersecurity Operations role. This position involves leading a team of cybersecurity engineers to ensure end-to-end security architecture of United's aircraft-related products. The role requires aviation experience, strong technical communication skills, and experience in risk management. United offers a competitive benefits package and values diverse experiences. The ideal candidate will have a STEM or Engineering degree, 9+ years of related experience, and knowledge of aviation cybersecurity and IT security best practices.

Rehab Nursing Tech I - C. N. A.

Company: Lee Company

Location: McHenry, IL

Posted Dec 21, 2024

Encompass Health's Rehabilitation Institute of Libertyville seeks a Clinical CNA with a focus on detail and exceptional patient outcomes. The role involves direct patient care, assisting RNs/LPNs, and promoting high satisfaction and outcomes. Encompass Health emphasizes compassion, collaboration, and continuous learning, offering a career framework for growth. Benefits include competitive pay, tuition reimbursement, and a company-matching 401(k).

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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