Technical Support Jobs in New York City, NY

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Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

Senior Software Engineer (Single Pane of Glass Observability Application)

Company: Software Resources, Inc.

Location: New York, NY

Posted Jun 20, 2025

Collaboration: Work closely with cross-functional teams including product managers, UI/UX designers, and DevOps engineers to define requirements, design systems…

Facilities Technician (L2) Electrician

Company: FreshDirect

Location: Bronx, NY

Posted Jun 20, 2025

Diagnose and resolve mechanical and electrical issues, leveraging advanced technical skills. Exposure to various mechanical and electrical equipment, including…

Accountant (Middle Office)

Company: United Nations

Location: New York, NY

Posted Jun 19, 2025

Advanced university degree (Master’s degree or equivalent) in business administration, finance, accounting or related field.

Senior Lead Software Engineer (Velocity Black)

Company: Capital One

Location: New York, NY

Posted Jun 19, 2025

Work within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.

RN Field Coordinator

Company: LiveWell Choice, LLC

Location: Bronx, NY

Posted Jun 20, 2025

Valid state drivers’ license with a good driving record and proof of automobile insurance required. Associate degree in nursing required, bachelor’s degree in…

Lead Software Engineer (Velocity Black)

Company: Capital One

Location: New York, NY

Posted Jun 21, 2025

Work within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.

Industrial Maintenance Tech. (Refrigeration, electr. & plumbing)

Company: Citarella

Location: New York, NY

Posted Jun 21, 2025

Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, troubleshooting and repair of production machines.

Window Treatment Sales Consultant - $3,000 Sign-On Bonus

Company: 3 Day Blinds

Location: Brooklyn, NY

Posted Jun 20, 2025

Reliable transportation, a valid driver’s license and proof of insurance. You’ll receive 4-weeks of paid, world class training and be provided with state of the…

Data Analyst - USDS

Company: TikTok

Location: New York, NY

Posted Jun 19, 2025

Strong experience writing business-ready reports, narratives, or documentation explaining technical data findings to technical and non-technical partners.

Director of Marketing

Company: Abacus Business Computer

Location: New York, NY

Posted Jun 20, 2025

*Build, manage, and mentor the marketing team*, while overseeing relationships with external agencies and contractors. New York, NY 10018 (Preferred).

Lead Product Manager (Trading Systems and Infrastructure)

Company: Uphold

Location: New York, NY

Posted Jun 20, 2025

Bachelor’s degree in Computer Science, Engineering, Finance, or a related field, or equivalent hands-on experience. Ability to travel globally as needed.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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