Technical Support Jobs in Other US Location

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Looking for Technical Support jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Other US Location area.

Principal Software Engineer, Transactional Data Platform

Company: Atlassian

Location: Other US Location

Posted Jan 28, 2025

Atlassian is seeking a Principal Software Engineer to join one of their Sydney engineering teams, such as Jira Server or Jira Cloud. The role involves tackling complex problems, delivering solutions used by other teams, and mentoring junior members. Atlassian values expertise in various programming languages and a passion for collaborating and mentoring. The company offers a variety of perks and benefits, and is committed to diversity and inclusion.

Lead Engineer - AWS Cloud Security

Company: EchoStar

Location: Other US Location

Posted Jan 28, 2025

EchoStar is a company that offers a wide range of services including satellite television, livestreaming, on-demand programming, smart home installation, mobile plans, and products. The Technology teams at EchoStar are innovative, challenging the status quo and developing capabilities across industries. They are responsible for designing and developing a highly available and automated AWS environment to support the full software development life cycle and production of mission-critical applications. The role requires extensive knowledge of AWS, Linux, DevOps, and various security technologies. The ideal candidate should have 8-10 years of IT Security experience, fluency with AWS APIs, and command line tools, and possess certifications such as CISSP, SANS, or AWS Certifications.

Machine Learning Engineer II

Company: Atlassian

Location: Other US Location

Posted Jan 28, 2025

Atlassian offers flexible work options, including remote work, and is committed to diversity and inclusion. The company's product, Jira Service Management (JSM), empowers teams to collaborate at high velocity and deliver excellent service experiences. The Agent AI team focuses on improving agent productivity using AI. The role requires 4+ years of industry experience in ML, expertise in Python or Java, and experience building and scaling ML models. The company values business practicality, constant iteration, and innovation. Atlassian provides various perks and benefits, including health coverage and wellness resources.

Golang Developer

Company: AppZen

Location: Other US Location

Posted Jan 28, 2025

AppZen is seeking a skilled Golang Developer with ERP integration experience for a dynamic team. The ideal candidate will design, develop, and maintain high-performance, scalable applications using Go. They will integrate Go applications with ERP systems, develop and manage workflows using Temporal, and collaborate with cross-functional teams to define, design, and ship new features. The role requires proficiency in Go, experience with Temporal, ERP integration, problem-solving skills, understanding of RESTful and SOAP APIs, knowledge of microservices architecture, database skills, Git proficiency, excellent communication skills, and a Bachelor's degree in Computer Science, Engineering, or a related field. Preferred qualifications include experience with cloud platforms, containerization and orchestration tools, CICD pipelines, and other programming languages. Personal attributes required include self-motivation, proactiveness, attention to detail, and a continuous learning mindset.

Senior Security Engineer - Penetration Testing

Company: EchoStar

Location: Other US Location

Posted Jan 28, 2025

DISH Network Technologies, an EchoStar company, is seeking a skilled manual pen tester with 4+ years of experience in web, mobile, and API testing. The ideal candidate should have expertise in advanced exploitation, post-exploitation attacks, and Red team exercises. Familiarity with common web vulnerabilities and experience in designing remediation guidance are required. Proficiency in scripting languages and understanding of OWASP testing methodology are essential. Benefits include insurance, financial retirement programs, mental wellbeing support, ESPP, professional development reimbursement, time off, and team outings.

L1 Technical Consultant

Company: AppZen

Location: Other US Location

Posted Jan 28, 2025

AppZen, a technology company founded in 2016, has gained significant traction with over 1800 enterprises, including major players in finance, media, pharmaceuticals, aerospace, and software. The company has been recognized as a Gartner Cool Vendor and received $50 million in Series C funding in 2019. The role involves providing Tier I support to customers, resolving issues, and communicating product improvements to the development team. Essential qualities include exceptional communication skills, a humble and friendly personality, quick understanding of business applications, and flexibility for rotational shifts due to overseas customers.

Salesforce Test Engineer

Company: EchoStar

Location: Other US Location

Posted Jan 28, 2025

EchoStar, a leading company in connectivity, offers diverse services including satellite television, livestreaming, smart home installation, mobile plans, and products. The Technology teams at EchoStar are dedicated to innovation and solution engineering, connecting consumers with advanced products and platforms. The Salesforce Testing role involves creating, executing, and automating test cases, conducting regression testing, verifying data migration, troubleshooting issues, and identifying process improvements. The ideal candidate should have a minimum of 2 years of Salesforce testing experience, strong understanding of Salesforce configuration and customization, and experience in automation and API testing. Salesforce certifications are advantageous. Benefits include insurance, financial and retirement programs, mental wellbeing support, an employee stock purchase program, professional development reimbursement, time off, and team outings.

Executive - Sales (Partner's Payroll)

Company: Dun & Bradstreet

Location: Other US Location

Posted Jan 28, 2025

Dun & Bradstreet is seeking an Inside Sales Executive with 15-25 years of experience in business development, focusing on end-to-end B2B sales with C-level executives. The role involves new customer acquisition, prospecting relevant contacts, and managing the contract life cycle. The ideal candidate should be fluent in English, Hindi, and Gujarati, and proficient in Excel. The company offers an award-winning culture, encourages creativity, innovation, and growth, and is dedicated to helping clients turn uncertainty into confidence.

Senior Security Engineer - Third Party Risk

Company: EchoStar

Location: Other US Location

Posted Jan 28, 2025

EchoStar is a company that offers a wide range of services including satellite television, livestreaming, on-demand programming, smart home installation, mobile plans, and products. The company's technology teams are innovative and play crucial roles in connecting consumers with future products and platforms. The job role involves managing third-party risk, maintaining an inventory of third parties with access to DISH data, supporting security review processes, collaborating with business partners, monitoring third-party issues, participating in annual PCI audits, and continuously improving the TPRM program. The ideal candidate should have a solid understanding of information security, excellent project management skills, ability to work independently, superior communication skills, data entry skills, and attention to detail. The role requires 34 years of experience in Third Party Risk Management, experience in leading projects, and a Bachelor's degree. Benefits include insurance, financial benefits, mental wellbeing support, an employee stock purchase program, professional development reimbursement, time off, and team outings.

Software Engineer (iOS) - Performance Optimization

Company: OKX

Location: Other US Location

Posted Jan 28, 2025

OKX is a leading crypto exchange and developer of OKX Wallet, offering millions access to crypto trading and decentralized applications. The company is trusted by large institutions and is known for its safety, reliability, and Proof of Reserves. OKX is part of OKG, a group that brings blockchain value to users worldwide through products like OKX, OKX Wallet, and OKLink. The company is seeking a mobile software engineer to build and maintain a core OKX app with millions of daily active users, working cross-functionally with design, product, and other engineering teams to identify customer needs and ship high-quality new features.

Quality Analyst (Manual Tester)

Company: Applied Systems

Location: Other US Location

Posted Jan 28, 2025

Applied Systems Inc, a global leader in insurance technology, is seeking a Quality Analyst Manual Tester. The role involves developing test cases, ensuring timely completion of testing, and providing insights about issues or defects. The ideal candidate should have 35 years of experience in a Quality Analyst role, preferably with software engineering teams. They should be familiar with API testing tools like Postman, testing tools such as Xray or TestRail, and databases like SQL Server. Knowledge of microservices and cloud-based technologies is also required. The candidate will collaborate with the Software Engineering Team in the Pacific Time Zone, either remotely or from an Applied Systems office. Benefits include health insurance, wellness incentives, 401k, work-life balance, and opportunities for career growth.

SSE/Technical Lead_.Netfull Stack Developer

Company: Universal Electronics

Location: Other US Location

Posted Jan 28, 2025

Universal Electronics Inc (UEI) is a world-class team innovating wireless control technology, offering advanced voice-enabled remote controls, cloud control solutions, and IoT products. They serve Fortune 100 customers like Comcast, Apple, Samsung, Google, Vivint, and Daikin. The company is seeking a software developer with 6+ years of experience in C, .NET Core, React, Angular, and SQL Server. The ideal candidate should have experience in Azure, Visual Studio, GIT, and Jira. UEI is committed to diversity and equal employment opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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