Technical Support Jobs in Remote

386,965 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Designer/Researcher (Salesforce)

Company: Nava

Location: Remote

Posted Feb 01, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, aiming to restore trust between people and public institutions. Nava is currently seeking a DesignerResearcher to collaborate on building case management workflows using Salesforce for government services. The role involves applying a service design mindset, conducting user research, collaborating with cross-disciplinary teams, and maintaining open communication with clients and government stakeholders. Required skills include at least two years of experience as a designer or researcher, Salesforce experience, research expertise, cross-disciplinary collaboration, systems thinking, adaptability, excellent communication skills, resourcefulness, and empathy. Nava offers competitive benefits, generous time off, annual discretionary bonuses, parental leave, employee wellness programs, virtual doctor visits, fertility support, sabbatical leave, 401k contributions, flexible work arrangements, home office setup, utilities reimbursement, learning and development, tuition and professional development budget, equity stock options, employee referral program, commuter benefits, insurance coverage, and an inclusive culture. The position is fully remote for residents of certain states.

Live Design Support Expert - Crown & Bridge

Company: Dandy

Location: Remote

Posted Feb 01, 2025

Dandy, a venture-backed company, is revolutionizing the dental industry by integrating technology into dental practices. They are introducing a new role, Live Design Support Specialist, to assist dentists with complex or aesthetic cases in real-time. The ideal candidate should have extensive experience in dental design, strong communication skills, a customer-focused approach, and problem-solving abilities. Dandy offers competitive benefits and is committed to diversity and inclusion.

Accelerator Marketing Manager

Company: Aptos Labs

Location: Remote

Posted Feb 01, 2025

Aptos, a people-first blockchain, is launching a hands-on accelerator program to support high-potential projects in the Web3 ecosystem. The Marketing Manager role involves crafting narratives, executing campaigns, and building communities for these projects. The ideal candidate should have 4+ years of experience in growth, product, community, or brand marketing, preferably within Web3, crypto, or early-stage technology startups. They should possess a deep understanding of Web3 marketing dynamics, excellent project management skills, and the ability to work with global founders, agencies, and ecosystem stakeholders.

Product Marketing Manager

Company: Second Front Systems

Location: Remote

Posted Feb 01, 2025

Second Front Systems, a rapidly growing and innovative company in technology and national security, is seeking a skilled Product Marketing Manager. The ideal candidate will have a strong technical background, excellent communication skills, and experience in SaaS, DevSecOps, and product-led growth strategies. They will develop a comprehensive product marketing strategy, manage product launches, and collaborate with cross-functional teams. The company offers competitive benefits, including a full-time role, healthcare coverage, 401k, wellness perks, equity incentive, and flexible paid time off.

Accelerator Partner Success Manager

Company: Aptos Labs

Location: Remote

Posted Feb 01, 2025

Aptos, a people-first blockchain, is launching a hands-on accelerator program to support high-potential projects in the Web3 ecosystem. The Partner Success Manager (PSM) will act as the primary advocate, advisor, and connector for these projects, ensuring they leverage program resources, identify key needs, and navigate technical, marketing, and strategic challenges. The ideal candidate should have 4+ years of partnership management, client success, or venture capital experience, preferably within Web3, blockchain, or high-growth tech startups. Familiarity with smart contract platforms, DeFi, NFTs, and the crypto market is required. Aptos offers comprehensive benefits, including 100% insurance premium coverage, flexible vacation time, competitive salary, equity RSUs, 401k matching, and protocol token grants.

Accelerator Technical Program Manager

Company: Aptos Labs

Location: Remote

Posted Feb 01, 2025

Aptos, a people-first blockchain, is launching a hands-on accelerator program to support high-potential projects in the Web3 ecosystem. The Technical Program Manager (TPM) will drive end-to-end technical execution for accelerator projects, ensuring they are built on a strong technical foundation and ready for launch. The TPM will work closely with engineering teams, accelerator founders, and cross-functional stakeholders to address technical challenges, optimize technical roadmaps, and align projects with Aptos' high-performance infrastructure.

Software Engineer (Salesforce)

Company: Nava

Location: Remote

Posted Feb 01, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, aiming to restore trust between people and public institutions. Nava's Software Engineers improve engineering quality through documentation, technical guidance, and mentoring, collaborating with government stakeholders and other contractors to build new systems and improve existing ones. The role requires a Salesforce administrator with expert understanding of Salesforce permissions and sharing models, experience with Lightning App Builder and Flows, and a proven ability to design and implement new processes. Nava offers competitive benefits, generous time off, and a supportive, inclusive culture.

Product Marketing Manager

Company: AcuityMD

Location: Remote

Posted Feb 01, 2025

AcuityMD, a technology company backed by Benchmark, Redpoint, and Ajax Health, is seeking a Product Marketing Manager. The role involves driving positioning, messaging, and assets for product releases, field enablement, customer marketing, and competitive intelligence. The mission is to establish AcuityMD as a thought leader in medical technology, challenging the status quo and building a narrative that resonates with the industry. The ideal candidate has 5+ years of B2B product marketing experience, preferably in SaaS-focused B2B enterprise software technology or consulting companies. They should have experience in building competitive positioning, sales materials, and marketing collateral, as well as cross-functional collaboration skills. The company offers a ground-floor opportunity, competitive compensation, learning budget, health and dental plans, home office stipend, team retreats, remote work flexibility, and generous parental leave.

Full Cycle Recruiter - Mexico

Company: JumpCloud

Location: Remote

Posted Feb 01, 2025

JumpCloud, a remote-first company, is seeking a remote, Mexico-based Full Cycle Recruiter. The role involves sourcing, reviewing, engaging, and screening candidates for various roles including sales, marketing, legal, professional services, customer success, finance, and operations. The ideal candidate should have 5+ years of recruiting experience, excellent communication skills, and the ability to manage change effectively in a fast-paced environment. JumpCloud offers a unified open directory platform, enabling secure management of identities, devices, and access across organizations. The company values building connections and fostering a referral-friendly environment.

Live Design Support Expert - Implants

Company: Dandy

Location: Remote

Posted Feb 01, 2025

Dandy, a venture-backed company, is revolutionizing the dental industry by integrating technology into dental practices. They are introducing a new program for Live Design Support Specialists to assist dentists with complex or aesthetic cases in real-time. The role involves collaborating with dental professionals, providing expert design insights, and enhancing the doctor experience. The ideal candidate should have a minimum of 5 years of experience in dental design, strong communication skills, a customer-focused approach, and problem-solving skills. Dandy offers competitive benefits and compensation, with a range of $75K - $85K for full-time positions.

Cloud Network Engineer

Company: Trumid

Location: Remote

Posted Feb 01, 2025

Trumid, a leading fintech company founded in 2014, is seeking a Cloud Engineer to join its growing team. The role involves designing, implementing, and operating networking solutions across multiple cloud providers, ensuring seamless integration and optimal performance. The ideal candidate should have 7+ years of hands-on experience managing large-scale networks, including physical on-prem devices and their virtualized counterparts in one or more public cloud providers. The company offers competitive compensation, remote work, and a collaborative company culture.

Product Manager

Company: Xero

Location: Remote

Posted Feb 01, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's purpose is to improve the lives of small business owners, their advisors, and communities worldwide. As a Product Manager, you'll drive customer and business value, manage products end-to-end, and collaborate with internal teams. You'll provide technical compliance guidance on tax legislation and calculations, build relationships with product functions teams, and participate in developing a product strategy. Xero offers generous benefits, including flexible working, wellbeing support, and an Employee Share Plan.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages