Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Coding Specialist

Company: Signify Health

Location: Remote

Posted Jan 31, 2025

This role involves reviewing health risk assessments for completeness, accuracy, and compliance with CMS guidelines. The position requires advanced knowledge of medical codes and coding protocols, with a focus on ICD10 and HCC coding. The ideal candidate should have relevant certifications, experience in healthcare coding, and knowledge of Medicare HCC coding. The company, Signify Health, is committed to diversity and inclusion, and offers competitive compensation, benefits, and opportunities for professional growth.

Infrastructure Software Engineer, On Prem Deployments

Company: Arize AI

Location: Remote

Posted Jan 31, 2025

Arize is seeking an experienced Infrastructure Engineer to design and implement deployment architectures for their AI observability platform. The role involves working with customers to understand their infrastructure requirements and creating tailored solutions. The ideal candidate should have expertise in container orchestration platforms, enterprise networking security, and automation tools. Arize is a fully remote company with offices in the Bay Area and NYC, offering a competitive salary and benefits package.

Sr. Client Operations Analyst

Company: Signify Health

Location: Remote

Posted Jan 31, 2025

The job posting is for a Sr Client Operations Analyst role at Signify Health. The role involves supporting relationships with health plan partners, providing prompt and accurate follow-up, and conducting thorough analysis. The analyst will also maintain client marketing materials and ensure deliverables are posted on time. Responsibilities include developing strategic programs, leading cross-functional project teams, and collaborating with leadership. The ideal candidate should have a Bachelor's degree, 2+ years of relevant experience, and be proficient in Excel and Google Suite. Signify Health values diversity and inclusion, and offers competitive benefits.

Sales Operations Manager

Company: Vital Farms

Location: Remote

Posted Jan 31, 2025

Vital Farms is seeking a Sales Operations Manager to lead sales interactions with operations and supply chain, including weekly POs, internal systems, and performance scorecards. The role involves streamlining sales processes, managing new customer setup, and maintaining sales reports in Power BI. The ideal candidate should have a passion for ethical and nutritious food, relevant experience, and strong problem-solving skills. Vital Farms offers competitive pay, benefits, and a fast-paced remote environment with opportunities for growth.

Implementation Specialist | REMOTE

Company: Distru

Location: Remote

Posted Jan 31, 2025

Distru is a leading ERP provider in the cannabis industry, processing $8B in sales. They offer a competitive compensation package, including a base salary of $80,000 per year plus bonus. The company values its culture, with 485 stars on Glassdoor, and is investing in growth. The role involves working closely with the customer success team, managing customer relationships, and driving account expansion. The ideal candidate has a strong desire to learn and succeed in the cannabis industry, with 2+ years of relevant experience. Benefits include a fully remote work environment, competitive health benefits, and 18 days of paid time off.

Senior Analyst, Business Solutions

Company: SageSure

Location: Remote

Posted Jan 31, 2025

The Senior Analyst Business Solutions is a crucial role that involves identifying, analyzing, and resolving complex business issues. This position requires a strong analytical mindset, effective communication skills, and the ability to work collaboratively across departments. The role involves analyzing data to identify trends, patterns, and root causes of issues, collaborating with cross-functional teams, developing and proposing solutions, and communicating findings to stakeholders. The ideal candidate should have strong data analysis skills, a proactive approach to identifying operational challenges, excellent communication skills, and experience in an analytical or business operations role, preferably within insurance. SageSure, the employer, is a leading residential property insurance managing general underwriter with a strong commitment to diversity, inclusion, and employee well-being.

Temporary Customer Care Specialist (Remote)

Company: Hungryroot

Location: Remote

Posted Jan 31, 2025

Hungryroot, a company focused on healthy living, is seeking short-term Customer Care Specialists to assist with customer inquiries. The role involves responding to customer queries via Zendesk, escalating issues when necessary, and representing the company's values of positivity, proactivity, and transparency. The position is remote, full-time for one month, and pays $20 per hour. Prior customer support experience is required, along with a personal laptop and high-speed internet access.

Solutions Architect

Company: Snowflake

Location: Remote

Posted Jan 31, 2025

Snowflake is seeking a Solutions Architect for its Professional Services team in Japan. The role involves delivering technical solutions to customers to maximize their use of Snowflake. The ideal candidate should have extensive experience in technical and executive customer roles, with a strong understanding of data platforms, ETL processes, and data analysis tools. They should also have experience with large-scale database technologies and scripting languages. The company offers competitive benefits and the opportunity to work on innovative software products and initiatives.

Lead, Provider Enablement

Company: Spring Health

Location: Remote

Posted Jan 31, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. They are seeking a strategic Provider Support Lead Enablement to oversee project management, self-service content strategy, and stakeholder collaboration. The ideal candidate will have 4+ years of experience in enablement, training, project management, or provider support roles, preferably in healthcare or mental health fields. They should possess strong writing and content development skills, familiarity with self-service platforms, and a data-driven approach to measuring content impact. The role offers a competitive salary range of $75,000 - $95,000, along with comprehensive benefits including health, dental, vision, 401k match, parental leave, professional development reimbursement, and more.

Provider Activation Specialist

Company: Spring Health

Location: Remote

Posted Jan 31, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. They are seeking a Provider Activation Specialist to enhance provider engagement and improve the overall provider experience. The role involves leading strategies to capture and act on provider sentiment, strengthen provider relationships, and streamline processes for operational efficiency. Success in this role is measured by high provider engagement, improved provider sentiment, successful service line rollouts, cross-functional collaboration, data-driven insights, and streamlined operations.

QA Engineer

Company: Healthie

Location: Remote

Posted Jan 31, 2025

Healthie is seeking a hands-on QA Engineer to join their Engineering team. The role involves designing and executing QA testing efforts, ensuring product quality, and maintaining HIPAA compliance. The ideal candidate should have 4+ years of experience in QA, proficiency in API testing, and strong communication skills. The position is full-time, remote, and located in the United States with a base salary of $89,000 - $100,000 per year. Bonus points for experience in test automation, cloud testing tools, and healthcare industry knowledge.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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