Technical Support Jobs in Remote

386,989 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Program Manager, Customer Success Operations

Company: brightwheel

Location: Remote

Posted Jan 31, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by enabling teachers to spend more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking an experienced Program Manager to drive initiatives, improve operational efficiency, and enhance customer acquisition, onboarding, retention, and satisfaction. The ideal candidate should have at least 4 years of operations or program management experience, a deep understanding of customer needs, and exceptional stakeholder and project management skills.

Manager, Solutions Consulting (Enterprise)

Company: Docebo

Location: Remote

Posted Jan 31, 2025

Docebo, a rapidly growing SaaS company, is seeking a Manager of Solutions Consulting Enterprise. The role involves leading a team of Solution Consultants, providing coaching, and mentoring. Key responsibilities include managing team performance, developing processes, and collaborating with cross-functional teams. Requirements include 4+ years of Solutions Engineering or presales experience, strong leadership skills, and proficiency in Salesforce. Docebo offers a hybrid office model and is committed to diversity and inclusion.

Customer Success Leader

Company: AcuityMD

Location: Remote

Posted Jan 31, 2025

AcuityMD, a software and data platform, is seeking a Senior Director or VP for a Customer Success Leader role. The role involves leading a team of 7+ CSMs to manage $1B+ accounts, drive customer retention and expansion, and engage directly with key customers. The ideal candidate should have 8+ years of experience in Customer Success or Account Management, a proven track record of exceeding retention and expansion quotas, and excellent communication skills. The company offers a ground floor opportunity, competitive compensation, and a range of benefits including flexible vacation, parental leave, and a home office stipend.

Mid-Market Account Executive

Company: Agiloft

Location: Remote

Posted Jan 31, 2025

Agiloft is a leading global provider of contract lifecycle management (CLM) software, recognized by top analysts like Gartner, Forrester, and IDC. The company's no-code platform is easily managed by business users, resulting in high customer satisfaction and renewal rates. Agiloft emphasizes a diverse and inclusive workplace, offering employee resource groups, flexible work hours, and a wellness day. The company is currently seeking experienced software sales professionals with a preference for CLM or related systems to join their success-driven culture.

Pricing and Analytics Data Scientist: Manager

Company: Kaizen Analytix

Location: Remote

Posted Jan 31, 2025

The job posting is for a Pricing and Analytics Data Scientist Manager Level contractor role. The role involves conducting comprehensive data analysis, designing and executing AB tests, and applying statistical methods to determine pricing strategies. The ideal candidate should have a strong statistical background, experience in pricing analytics, and proficiency in Microsoft Excel or other analysis tools. The role is remote, full-time, and for 4 weeks with potential extension. The required qualifications include a degree in Statistics, Data Science, Economics, Mathematics, Business Analytics, or a related field, 3+ years of experience in pricing analytics, and advanced proficiency in Excel.

Senior Full Stack Engineer

Company: Atomic VC

Location: Remote

Posted Jan 31, 2025

Atomic, a venture studio founded in 2012, is seeking a Senior Full Stack Engineer to join their prelaunch company. The mission is to create a tech-enabled platform supporting seniors navigating complex healthcare systems. The role involves technical leadership, architecture ownership, and hands-on coding. The engineer will work closely with the founding team, focusing on technical excellence with Rust as a core backend language. The company values async-first communication, rapid prototyping, and a data-driven development approach. The ideal candidate will have 6+ years of professional software development experience, expertise in backend development, system design, and distributed systems. Familiarity with healthcare data standards and experience in early-stage startups are bonus points.

Conversion Rate Optimization Lead

Company: Array

Location: Remote

Posted Jan 31, 2025

Array is a financial innovation platform that offers a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace. They are seeking a Conversion Rate Optimization Lead to optimize frontend experience, lead user testing, and drive customer acquisition. The role involves working closely with leadership, product managers, engineers, and operational teams. The company offers competitive benefits including full medical dental and vision premiums, unlimited PTO, 401k match, generous parental leave, and more. Array values diversity, equity, and inclusion, and encourages applicants who may not meet every qualification to apply.

Assistant Engineer - National Geographic Sea Lion (copy)

Company: Lindblad Expeditions

Location: Remote

Posted Jan 31, 2025

Lindblad Expeditions is a pioneering company in expedition travel, offering guests the opportunity to explore remote and pristine locations worldwide. The Assistant Engineer plays a crucial role in maintaining the vessel systems, including propulsion, electrical generation, water treatment, HVAC, and refrigeration. The role requires a high level of technical knowledge, ability to work independently, and strong communication skills. The company offers a competitive salary, benefits, and opportunities for growth. Lindblad Expeditions is committed to diversity and inclusion, valuing the unique perspectives of its employees.

Regional Partner Manager (RapidScale)

Company: Cox Enterprises

Location: Remote

Posted Jan 31, 2025

RapidScale, a leading provider of secure and reliable managed cloud solutions, is seeking a Regional Partner Manager. The role involves recruiting, enabling, and growing partners within the company's indirect channel ecosystem. Key responsibilities include optimizing revenue opportunities, managing partner relationships, and creating a vibrant partner ecosystem. The ideal candidate should have a BA/BS degree with 6 years of experience in managed IT services, excellent communication skills, and technical knowledge of DaaS, IaaS, DRaaS, O365, and SDWAN. The position offers a competitive salary range of $122,100 - $183,100 per year, along with benefits such as vacation, holidays, wellness days, and more. Cox Communications, the parent company, is a large private telecom company known for its award-winning culture and benefits.

Client Accounting Manager - Team Lead

Company: Bookkeeper360

Location: Remote

Posted Jan 31, 2025

Bookkeeper360 is a highly-rated financial technology solution for businesses, offering comprehensive accounting services, AI-driven software, and real-time insights. The company has been recognized by various publications and awarded for its growth and work environment. The Accounting Manager role involves managing a team of 48 accountants, ensuring quality control, cross-selling services, and driving continuous learning. The ideal candidate should be driven, accountable, humble, team-oriented, tech-savvy, and have extensive accounting experience. The company offers competitive compensation, benefits, and a collaborative work environment.

General Job Post

Company: Nextpoint

Location: Remote

Posted Jan 31, 2025

Nextpoint is a leading provider of cloud-based eDiscovery, litigation, and administrative services for legal organizations. Their powerful SaaS platform, combined with world-class support and engagement teams, helps law firms manage large data sets, identify relevant information via AI and complex searches, and organize evidence to build compelling arguments. Nextpoint's progressive, customer-focused approach has enabled them to remain independent and self-funded, fueling rapid growth. The company operates on a hybrid model, offering flexible work options. Nextpoint has adopted a mandatory COVID-19 vaccine policy for employee health and safety. They offer competitive benefits, including a PPO health plan, dental and vision, transit benefits, unlimited PTO, professional development stipend, home office stipend, 401k plan, and free in-office lunch. Nextpoint has been recognized as one of the 50 Best Small Companies to Work For in Chicago 2022. They strive for a diverse workplace, actively seeking to recruit, retain, and promote people of color and LGBTQ candidates.

Sales Manager, SMB & Commercial

Company: HappyCo

Location: Remote

Posted Jan 31, 2025

HappyCo is seeking a sales-driven and experienced Sales Manager to lead and mentor a small team, focusing on scaling revenue in the owner-operators and fee-managed groups with 500-3000 units. The ideal candidate will design and implement scalable sales and onboarding processes, leverage offshore contractors, AI, and automation for efficiency, and collaborate with internal teams to improve cross-sell opportunities and product adoption. HappyCo, founded in 2011, offers mobile and cloud solutions for real-time property data, with a flagship product suite serving 35M units. The company values a flexible, supportive culture, offering work-from-anywhere flexibility, unlimited vacation time, generous parental leave, competitive pay, and a commitment to diversity, equity, and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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