Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Applications and Workflow Consultant

Company: Intelerad Medical Systems

Location: Remote

Posted Jan 31, 2025

Intelerad, a global medical imaging solutions provider, is seeking an Applications and Workflow Consultant. The role involves configuring, testing, and troubleshooting Intelerad's software solutions, collaborating with third-party vendors, and optimizing client workflows. The consultant will also work closely with project managers and client success managers to ensure successful project delivery and client satisfaction. The ideal candidate should have a Bachelor's degree in computer science or a related field, clinical cardiology or radiology experience, and familiarity with DICOM and HL7 standards. Excellent communication skills and the ability to manage multiple projects simultaneously are required. Knowledge of Intelerad's products, LAN/WAN configuration, and experience with medical imaging equipment are preferred.

Senior Analytics Engineer

Company: Greenlight Financial Technology

Location: Remote

Posted Jan 31, 2025

Greenlight, a leading family fintech company, is seeking an experienced Analytics Engineer to join their Data Platform Team. The role involves designing, developing, and maintaining data infrastructure, collaborating with cross-functional teams, and ensuring data integrity and consistency. The ideal candidate should have a degree in Computer Science or a related field, at least 3 years of experience in analytics engineering, proficiency in SQL, and experience with DBT or similar tools. Greenlight offers a competitive compensation package, including a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. The estimated base pay range for this position in NY, CA, and WA is $145,000 - $185,000, and in CO, it's $145,000 - $165,000.

Assistant Manager - Operations

Company: MetLife

Location: Remote

Posted Jan 31, 2025

The job description involves performing accounting reconciliations, assisting with error and outstanding journals, reporting manual journal entries, supporting the Fin System Strategy team in the Audit Coordination process, running the Cognos data refresh process, and conducting research analysis. The company, MetLife, is recognized as one of the world's leading financial services companies, offering insurance, annuities, employee benefits, and asset management. MetLife is committed to helping its colleagues, customers, communities, and the world at large create a more confident future.

Global People Coordinator, Human Resources

Company: FiscalNote

Location: Remote

Posted Jan 31, 2025

FiscalNote is seeking a detail-oriented HR Coordinator to support its growing workforce. The role involves managing employee lifecycle processes, maintaining HRIS systems, and providing exceptional HR services. The People Team at FiscalNote is dedicated to supporting and empowering employees, fostering an inclusive community, and ensuring professional development. The ideal candidate should have 12 years of HR experience, HRIS data management skills, and strong communication and organizational abilities. FiscalNote is committed to diversity and inclusion, and offers competitive benefits and flexible work arrangements.

Senior Employee Relations Specialist

Company: ICF

Location: Remote

Posted Jan 31, 2025

The Sr Employee People Relations Specialist will collaborate with the HR Business Partner to support business units, manage employee relations, lead investigations, and resolve issues in compliance with ICF policies. The role involves providing guidance on performance and discipline-based issues, conducting research, and advising managers on best practices. The ideal candidate should have 3+ years of HR experience, preferably with a Bachelor's degree and PHR/SPHR/SHRM-CP/SHRM-SCP certification. Key skills include strong business ethics, interpersonal skills, conflict resolution, and proficiency in Microsoft Office and HRIS systems.

Unit Manager

Company: MetLife

Location: Remote

Posted Jan 31, 2025

The job description outlines a role that involves building strong business relationships, leading and motivating teams, analyzing operations for improvements, and providing excellent customer service. The role also includes managing transactions, handling escalations, and ensuring compliance with policies and regulations. The company, MetLife, is recognized as one of the world's most admired and best workplaces, with a purpose to help create a more confident future.

Applications and Workflow Consultant

Company: Intelerad Medical Systems

Location: Remote

Posted Jan 31, 2025

Intelerad, a global medical imaging solutions provider, is seeking an Applications and Workflow Consultant. The role involves configuring, testing, and troubleshooting Intelerad's software solutions, collaborating with third-party vendors, and optimizing client workflows. The consultant will also work closely with project managers and client success managers to ensure successful project delivery and client satisfaction. The ideal candidate should have a Bachelor's degree in computer science or a related field, clinical cardiology or radiology experience, and familiarity with DICOM and HL7 standards. Excellent communication skills and the ability to manage multiple projects simultaneously are required. Knowledge of Intelerad's products, LAN/WAN configuration, and experience with medical imaging equipment are preferred.

Account Executive, Mid-Market, New Verticals

Company: Attentive

Location: Remote

Posted Jan 31, 2025

Attentive is an AI-powered mobile marketing platform that enables brands to personalize consumer engagement, driving higher recurring revenue and maximizing campaign performance. The platform activates real-time data from multiple channels and advanced AI to personalize content, tone, and timing. Attentive has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. The company is seeking a driven and results-oriented Account Executive to join their New Verticals Sales team, focusing on identifying and closing new business opportunities within MidMarket accounts across emerging industry verticals.

Senior Solution Engineer

Company: Versapay

Location: Remote

Posted Jan 31, 2025

Versapay, a Financial Technology company specializing in Invoice Presentment, Payments, Accounts Receivable Collections, and Cash Application, is seeking a Senior Solution Engineer. The role involves engaging with customers, solution design and demonstration, being a trusted advisor, supporting sales cycles, staying ahead of the curve, driving results, collaborating cross-functionally, and traveling across the US and Canada. The ideal candidate should have a Bachelor's degree in Business, Computer Science, Software Engineering, or equivalent work experience, with a minimum of 5+ years of experience as a Solution Engineer or similar consultative role within a Financial Technology company. They should have a strong understanding of Accounts Receivable Payments, experience with enterprise-level selling, and technical skills including familiarity with midmarket to enterprise-level accounting platforms. Exceptional oral and written communication skills, collaboration, adaptability, and travel flexibility are also required.

Open Source Architect

Company: ZEDEDA

Location: Remote

Posted Jan 31, 2025

ZEDEDA is seeking a Software Engineer and an Open Source Architect to join their team dedicated to the Margo project. The Software Engineer will contribute to the development of open standards reference implementations and compliance testing toolkits, while the Open Source Architect will lead the integration and standardization of Project Margo. Both roles involve working closely with other engineers, project managers, and stakeholders, and require a strong understanding of edge computing, industrial automation systems, and open source technologies. ZEDEDA offers a competitive compensation package, including a base pay range of $225,000, equity, and benefits.

Manager, Data Platform Engineering

Company: Garner Health

Location: Remote

Posted Jan 31, 2025

Garner Health is seeking an Engineering Manager to lead their Data Management team. The role involves providing technical oversight, building scalable data systems, enforcing data governance, and contributing to a world-class data platform. The ideal candidate should have extensive experience in software engineering, data engineering, and team management, with expertise in cloud-based environments, big data technologies, and data governance practices. Garner Health values a mission-first approach, expects extraordinary results, promotes courageous communication, and fosters a supportive community.

Customer Support Engineer

Company: 15Five

Location: Remote

Posted Jan 31, 2025

15Five is seeking a Customer Support Engineer with at least 3 years of experience in high volume customer or technical support, preferably in SaaS. The role involves providing support through Zendesk and Zoom, troubleshooting technical issues, creating technical documentation, and participating in peer coaching. The ideal candidate should have excellent communication skills, empathy, and a curiosity mindset. 15Five offers a comprehensive benefits package, including medical, dental, vision insurance, flexible time off, and a wellness program. The base salary range for this role is $58,000 - $61,000 + equity + bonus + benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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