Technical Support Jobs in Remote

387,137 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Mid-Level Java Engineer

Company: Vigil

Location: Remote

Posted Jan 30, 2025

The job posting is for a MidLevel Java engineer position in Portugal or Brazil. The role involves creating and maintaining microservices for a new payments solution, collaborating with various team members, and participating in Agile Scrum processes. The ideal candidate should have 4+ years of Java development experience, proficiency in Java 11+, Spring framework, SQL, JPA/Hibernate, RESTful web services, and Maven. Knowledge of Kafka, CI tools, and Agile development is also required. The company offers a collegial environment, ongoing training, and the possibility of travel.

Head of Self-Serve Business

Company: 360Learning

Location: Remote

Posted Jan 30, 2025

360Learning is seeking a Head of SelfService Business Team Plan to join their team and scale their entrepreneurial business line. The role involves managing operational tasks, strategic planning, and optimizing the full funnel. The ideal candidate should have 23+ years of experience in consulting, finance, or a customer-facing role, preferably in a tech startup environment. They should possess an entrepreneurial mindset, strong analytical skills, and excellent communication abilities. The compensation package includes a base salary, variable component, and equity. Benefits include flexible hours, remote work options, and a strong focus on diversity and inclusion. The interview process includes a phone screen, discovery meeting, case study meeting, clarification meeting, and a culture fit meeting with the CEO.

Senior Account Executive 2

Company: Equinix, Inc

Location: Mumbai, India / Remote

Posted Jan 30, 2025

Client Support Associate

Company: Cohere Health

Location: Remote

Posted Jan 30, 2025

Cohere Health, a rapidly growing clinical intelligence company, is seeking a software engineer to join their high-caliber team. The role involves investigating and resolving product bugs, diagnosing technical issues, and collaborating with stakeholders. The ideal candidate will have a degree in Computer Science or a related field, 2+ years of experience in healthcare technology support, strong analytical skills, and excellent communication abilities. Cohere Health offers a supportive, growth-oriented environment and a competitive salary range of $60000 to $70000 annually.

Senior AI Product Engineer, Backend

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize is a leading AI observability and evaluation platform, offering a world-class software solution to improve AI applications. The Backend Engineering team builds scalable distributed services, primarily in Go, Python, Java, and TypeScript. The role involves writing maintainable, scalable, and performant backend code, building high-volume analytics systems, designing APIs for ML and LLM workflows, and collaborating with product design and customer engineering teams. The ideal candidate has 5+ years of experience with high-performance backend systems, strong experience in Go, Python, TypeScript, Node.js, Java, or similar languages, and a keen interest in the AI and LLM ecosystem. Bonus points for experience with distributed stream processing, OLAP systems, system observability tooling, and Machine Learning/Data Science.

Product Marketing Manager

Company: Appspace, Inc.

Location: Remote

Posted Jan 30, 2025

Appspace is seeking a Product Marketing Manager with at least 5 years of experience in B2B SaaS products. The role involves working cross-functionally, conducting market research, defining buyer personas, and developing product adoption plays. The ideal candidate should have a technical understanding of software product development, experience in market and competitive research, and a proven track record of successful product launch campaigns. Appspace offers competitive benefits, flexible work schedules, remote work opportunities, and a diverse and inclusive workplace.

Head of Self-Serve Business

Company: 360Learning

Location: Remote

Posted Jan 30, 2025

360Learning is seeking a Head of SelfService Business Team Plan to join their team and scale their entrepreneurial business line. The role involves managing operational tasks, strategic planning, and leading a team of Self Serve Specialists. The ideal candidate should have extensive experience in consulting, finance, or a customer-facing role, preferably in a tech startup environment. They should possess an entrepreneurial mindset, strong analytical skills, and excellent communication abilities. The company offers a competitive compensation package, flexible work hours, and a commitment to diversity and inclusion. The interview process includes several rounds and a culture fit meeting with the CEO.

AI Product Engineer, New Grad

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize, a leading AI observability and evaluation platform, is seeking exceptionally motivated new graduates for an entry-level position. The role involves working on complex technical challenges, such as computing model evaluation metrics, creating AI agents, and building systems that handle millions of annotations per second. The company offers world-class mentorship, opportunities for career acceleration, and a competitive compensation package. Arize is committed to making AI work for people and promoting responsible AI practices.

GenAI Creative Workflow Architect

Company: Runway

Location: Remote

Posted Jan 30, 2025

Runway is a research company specializing in multimodal AI systems, aiming to make content creation accessible, controllable, and empowering for creatives. They are seeking a creative and commercially-minded individual with expertise in GenAI tools to join their dynamic team. The role involves crafting content, leading demonstrations, and serving as a product expert for pre and post-sales conversations. The ideal candidate should have experience creating content using GenAI tools, a passion for experimentation, and the ability to thrive in a fast-paced environment. Runway is committed to diversity and equal opportunity, offering a salary range of $150,000 to $200,000.

Reliability Engineering Manager

Company: GE Vernova

Location: Williamsport, PA / Remote

Posted Jan 30, 2025

Senior AI Product Engineer - Fullstack

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize is a leading AI observability and evaluation platform, offering a world-class software solution to help AI teams improve their applications. The Fullstack Engineering team builds scalable services and intuitive frontend applications using TypeScript, Python, and Go. The role involves writing maintainable code, designing APIs, building reusable React components, researching visualization algorithms, collaborating with product design and customer engineering teams, and contributing to in-house AI agents. The ideal candidate has 5+ years of frontend experience, preferably in React and TypeScript, with a strong interest in AI and ML. Bonus points for experience with GraphQL, ML analytics, or working with large language models. The estimated annual salary is between $125,000 and $225,000, plus a competitive equity package. Arize is a remote-first company with offices in New York City and the San Francisco Bay Area, offering a comprehensive benefits package and a focus on diversity and inclusion.

Senior CRM Manager (Monetization)

Company: Palta

Location: Remote

Posted Jan 30, 2025

Palta, a tech platform with over 60 million monthly active users, is expanding its portfolio with successful apps like Flo and Simple. Simple, a nutrition and wellness app, has over 15 million users and 100 year-over-year revenue growth. Palta is developing a new AI product for health improvement. They are hiring a Senior CRM Manager with a strong monetization mindset to lead CRM-driven projects, optimize lifecycle journeys, and drive revenue growth. The role offers a competitive salary, stock options, and a premium Palta Family subscription package.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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