Technical Support Jobs in Remote

386,698 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Software Development Engineer (Storefront)

Company: Recharge

Location: Remote

Posted Nov 29, 2025

The Storefront Team at Recharge is responsible for high-performance storefront widgets and backend services. They handle 25M+ sessions per day and require high performance and stability. The team works with a modern tech stack including Python, React, GCP, and more. They value remote work, collaboration, rapid iteration, and engineering excellence.

Senior Machine Learning Engineer

Company: Trafilea

Location: Remote

Posted Nov 29, 2025

Trafilea is a consumer tech platform that uses AI to help brands grow. They have over $1B in revenue, 12M customers, and operate in 19 countries. The company builds and scales its own DTC brands while helping talented individuals grow. They offer remote work, competitive salaries, and a dynamic team environment.

Staff Applied AI/ML Engineer - Growth

Company: Gusto, Inc.

Location: Remote

Posted Nov 29, 2025

The role is for a technical leader to drive customer-facing upsell motions at Gusto. The responsibilities include improving a model-driven recommendation platform, building lead scoring, and predicting customer preferences. The ideal candidate should have 7+ years of experience in building and deploying end-to-end ML/AI systems, deep expertise in advanced ML methods, and strong programming skills in Python.

Senior Salesforce Manager - CRM Systems

Company: GitLab

Location: Remote

Posted Nov 29, 2025

The role is for a Senior Manager to lead the Salesforce CRM Systems team, focusing on delivering innovative solutions, driving business growth, and ensuring seamless integration across the technology ecosystem. The ideal candidate should have extensive Salesforce development experience, technical leadership skills, and the ability to mentor and develop high-performing teams.

Staff Data Scientist - Ads

Company: Reddit

Location: Remote

Posted Nov 29, 2025

Reddit's job posting highlights a remote-friendly, data science role focused on advertiser growth and innovation. The position offers high impact and autonomy, with competitive benefits and a collaborative team environment.

Talent Acquisition Coordinator (Recruiter)

Company: Newsela

Location: Remote

Posted Nov 29, 2025

The job posting is for a proactive Contract Recruiter to join the People team, focusing on identifying and recruiting top-tier technical talent, predominantly software engineering roles. The ideal candidate should have 3+ years of experience in full-cycle corporate recruiting for technical roles, a strong understanding of software engineering concepts, and experience using Greenhouse ATS and LinkedIn Recruiter. The role is remote and hireable in Latin America.

Observability Engineering Manager

Company: Canonical

Location: Remote

Posted Nov 29, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring an Observability Engineering Manager to lead the development of distributed tracing or service mesh products as part of their Observability group. Canonical is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and a founder-led, profitable, and growing company.

Security Compliance Associate Analyst

Company: Twilio

Location: Remote

Posted Nov 29, 2025

The job posting is for a Security Compliance Associate Analyst role at Twilio. The position involves working closely with product teams to ensure compliance with security regulations and industry best practices. The role requires experience in compliance assurance, risk management, and technical security implementation. The position is remote and based in Ireland.

Analyst - Trust & Safety (II)

Company: Kickstarter PBC

Location: Remote

Posted Nov 29, 2025

The Trust and Safety team at Kickstarter is dedicated to maintaining a safe environment for users and the company. They focus on monetary safety, content moderation, policy enforcement, and assisting the community with account issues. The team values empathy, clear communication, and collaboration to ensure a positive user experience.

Staff Database Engineer

Company: Array

Location: Remote

Posted Nov 29, 2025

Array is a fintech platform offering credit tools and API services. They hire database engineers with a 180-day evaluation period and provide competitive benefits like full medical coverage, unlimited PTO, and remote work flexibility.

Marketing Manager

Company: Canonical

Location: Remote

Posted Nov 29, 2025

Canonical promotes itself as a leading open-source provider with a global presence, emphasizing innovation, remote work flexibility, and career growth opportunities. The job posting highlights collaborative environments, competitive compensation, and a focus on technology-driven marketing strategies.

Junior Product Manager

Company: Canonical

Location: Remote

Posted Nov 29, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries. Canonical seeks product managers with a passion for open source, strong leadership and communication skills, and a desire to drive product strategy and shape market demands.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages