Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Product Designer, Design Systems

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio, a global company committed to opposing racism and promoting diversity, equity, and inclusion, is seeking a Product Designer for its Design Systems team. The role involves creating an inclusive UX platform, Paste, to help designers and engineers build sophisticated user experiences. The ideal candidate will have a strong portfolio, proficiency in Figma, and a solid understanding of visual design principles. They should also be able to collaborate effectively with cross-functional teams and advocate for best practices in design and research methodologies.

Senior Applied Scientist - Computer Vision

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a talented Machine Learning/Computer Vision scientist. The role involves building and improving ML/CV models, working with petabyte-scale data, and collaborating with cross-functional teams. The ideal candidate should have a technical degree, 3+ years of experience in a similar role, and proficiency in common ML tools. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Bilingual Inbound/Outbound Enrollment Advisor

Company: Anthology

Location: Greenville, SC / Remote

Posted Jan 24, 2025

Key Account Manager - Germany

Company: CSL

Location: Remote

Posted Jan 24, 2025

Sales Representative - Cincinnati - Injury Prevention

Company: Stryker

Location: Remote

Posted Jan 24, 2025

Stryker is seeking a Sage Sales Representative who is a hard-working, confident, and competitive salesperson with a track record of success. The role involves driving the sale of innovative products designed to improve healthcare efficiency and profitability. The ideal candidate should possess excellent time management, project management, and customer service skills. They must have a Bachelor's Degree or equivalent experience, a valid driver's license, and the ability to handle physical tasks such as moving and setting up products. The role requires strong interpersonal communication skills, the ability to manage time and tasks, and unwavering ethics and integrity. Stryker offers a competitive benefits package including health, financial, and time-off benefits.

Team Leader

Company: MetLife

Location: Remote

Posted Jan 24, 2025

The job involves conducting regular one-on-one coaching sessions to provide feedback and guidance, monitoring and evaluating calls to identify areas for improvement, developing and implementing metrics to assess the impact of voice coaching on call quality and customer satisfaction, creating customized coaching plans, designing and delivering training programs, working closely with operations team, and partnering with quality assurance and operations to align coaching efforts with organizational goals. The role requires experience in voice coaching and training, analytical skills, proficiency in Excel, Word, and PowerPoint, strong people management skills, and understanding of the insurance industry and BPO operations. MetLife, a leading financial services company, is recognized as one of the world's most admired companies and best workplaces.

District Sales Manager - Texas/Arkansas (Remote)

Company: Rheem

Location: Searcy, AR / Remote

Posted Jan 24, 2025

Rheem, a global leader in heating, cooling, and water heating equipment, is seeking a District Sales Manager for Texas and Arkansas. The role involves serving as the primary customer contact, ensuring territory responsibility, and providing account management for assigned accounts. The ideal candidate should have a Bachelor's degree, 5+ years of experience in HVACR or building materials sales, and strong communication, presentation, and analytical skills. The role requires extensive travel and the ability to create demand for Rheem products, develop customer relations, and maintain a 'consultative' selling relationship.

Contract Administrator

Company: Applied Systems

Location: Remote

Posted Jan 24, 2025

Applied Systems Inc, a global leader in insurance technology, is seeking a Contract Administrator. The role involves contract-related duties, proposal generation, order processing, and maintaining client relationships. The ideal candidate should have 13 years of contract administration experience, strong business acumen, and excellent interpersonal skills. Benefits include health insurance, retirement savings plans, and work-life balance. Applied Systems values diversity and inclusion, and is committed to career growth and success.

Senior Software Engineer, Distributed Systems

Company: Cloudflare

Location: Remote

Posted Jan 24, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a Distributed Systems Engineer. They aim to build a better Internet by protecting and accelerating applications online. The role involves working on high-growth products, scaling their network, improving performance, and ensuring system reliability. The company values diversity, inclusiveness, and continuous learning. They offer competitive compensation, equity participation, and comprehensive benefits. Cloudflare is also committed to social causes, such as protecting the free and open Internet through projects like Galileo and Athenian, and providing a secure public DNS resolver, 1.1.1.1.

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives and CXOs. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote, open to US candidates except those in the NYC Metro Area, and requires working hours in EST/CST. Samsara offers competitive compensation, benefits, and a flexible working model.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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