Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

ACCOUNT EXECUTIVE

Company: UKG

Location: Remote

Posted Jan 23, 2025

Principal Machine Learning Engineer

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Principal Machine Learning Engineer with a strong background in Data Science, Machine Learning, and Predictive Modeling to join their Efficiency Engineering team. The role involves developing cutting-edge AI solutions for both internal and external customers, focusing on supervised machine learning models and GenAI/LLM-powered applications. The successful candidate will collaborate with various teams, utilize advanced technical stacks, and work with enterprise data sources. Required qualifications include extensive experience in data science, proficiency in Python or R, understanding of data processing techniques, and experience with cloud platforms like AWS. The role is remote-based in Colombia with approximately 15% travel.

Oracle Master Data Management Lead - Director

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

Senior Counsel, Product

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Enterprise Sales Engineer - DACH

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security is hiring an Enterprise Sales Engineer for the DACH region. The role involves being the customer's technical contact, crafting strategic business cases, and conducting product demos. The ideal candidate should have 5+ years of sales engineering experience, fluency in German, and a strong technical background in messaging and internet security. They must be able to tie technology to business outcomes, influence audiences, and drive customer satisfaction.

Staff Software Engineer

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking a Staff Software Engineer for the Reporting Product Group. The role involves working on a high-impact mission, dealing with complex technical and customer problems, and ingesting petabytes of data daily. The engineer will join the Reporting Platform BE team, responsible for the core reporting infrastructure used across the entire HubSpot product. Key requirements include a long track record of delivering high-value projects, a thirst for technical challenges, hands-on coding, strategic direction for major projects, mentoring skills, and pragmatic problem-solving abilities. The cash compensation range is $218,900 - $328,400 annually.

IT Helpdesk Agent /ITヘルプデスクエージェント

Company: Kyndryl

Location: Naha, Japan / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Customer Service Representative for an IT Help Desk role in Okinawa. The role involves handling customer IT inquiries, providing support, and troubleshooting issues. The company values empathy, inclusivity, and continuous learning. No prior tech experience is required, as training and certifications are provided. The role offers opportunities for career growth, mentorship, and diverse work experiences. Kyndryl promotes a supportive work environment and invests in employee development.

Senior Named Account Executive, Public Sector - Melbourne/Victoria

Company: Cloudflare

Location: Remote

Posted Jan 23, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a highly experienced Senior Named Account Executive for its ANZ Victorian Public Sector business. The role involves building relationships within government agencies, understanding their IT needs, creating new business opportunities, and driving large transformational outcomes. The ideal candidate should have 10-20+ years of B2B selling experience, 5-10+ years in Public Sector accounts, and a strong track record in solution selling. Cloudflare is known for its commitment to protecting the free and open Internet, with initiatives like Project Galileo, Athenian Project, and 1.1.1.1. The company values diversity and inclusiveness, and is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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